-
Abstract:
Today’s $12 billion (USD) knowledge management (KM) market provides comprehensive solutions to large organizations. However,
implementing such solutions requires significant resources and depends on behavioral changes by employees. As a result, KM
efforts often fall short of their goals. Shifting focus (...)
Excerpt related to
km solutions:
Today’s $12 billion (USD) knowledge management (KM) market provides comprehensive solutions
to large organizations. However, implementing such sol... ...
Published:
2010-03-11
-
Excerpt related to
km solutions:
... and developed sets of tools and best practices being touted as additional possible benefits, we should
expect companies to be harnessing KM solutions in droves ...
Published:
2009-03-03
-
Excerpt related to
km solutions:
... Web-based groupware KM solutions leverage the flexibility, ease of
access, and cost-effectiveness of the Internet as they facilitate information-sharing. ...
Published:
2008-12-23
-
Abstract:
IT investments are not a magic pill that will remedy business problems, but if used properly, they can help. Businesses should
set business-oriented objectives for their IT projects and measure returns through the use of return on investment techniques. (...)
Excerpt related to
km solutions:
... management (CRM), business intelligence (BI), or knowledge management (KM), the focus
is ... $200,000, and after an evaluation, the available solutions work out to ...
Published:
2006-01-26
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
km solutions:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
km solutions:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
km solutions:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Abstract:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the
CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for
out there in the long run other than to find an honorabl (...)
Excerpt related to
km solutions:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that
the CRM point providers wi...
Published:
2003-03-27
-
Abstract:
Make up your own mind on Stemming the Loss of Knowledge Capital.It won't cost you anything to find out.Free whitepaper! The
clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee
attrition, such as departures or layoffs, inevitable (...)
Excerpt related to
km solutions:
... Knowledge Management Strategy, Knowledge Management Tools, Knowledge Management that Works, Successful
KM, Knowledge Management Solutions, Knowledge Management ...
Published:
2010-03-11
-
Abstract:
Make up your own mind on Stemming the Loss of Knowledge Capital.It won't cost you anything to find out.Free whitepaper! The
clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee
attrition, such as departures or layoffs, inevitable (...)
Excerpt related to
km solutions:
... Knowledge Management Strategy, Knowledge Management Tools, Knowledge Management that Works, Successful
KM, Knowledge Management Solutions, Knowledge Management ...
Published:
2010-03-11
-
Excerpt related to
km solutions:
... entitlement, service content, and call-center knowledge management (KM) are not ...
TAKE Supply Chain’s reverse logistics solutions are tightly integrated with ...
Published:
2011-05-05
-
Excerpt related to
km solutions:
... KANA has been a leader in email management systems and KM systems. KANA’s new SEM platform
brings social, mobile, and BPM solutions to customer service and ...
Published:
2011-07-11
-
Excerpt related to
km solutions:
... ServicePower, Ventyx, and Astea International are other renowned solutions in this space.
... The knowledge management (KM) offering was mentioned in Part 2, and ...
Published:
2009-08-28
-
Abstract:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, which goes beyond traditional ERP solutions’ scope by allowing its users to define business rules, workflow,
and exception alerts and events. Also, Exact Event (...)
Excerpt related to
km solutions:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, whic...
Published:
2004-02-27
-
Excerpt related to
km solutions:
... Although not all of the solutions might be translated into the user’s ...
Assembling and maintaining a KM solution relies upon the service organization’s ...
Published:
2009-01-08
-
Abstract:
Knowledge workers by the millions are leveraging desktop search (DTS) tools. However, with change comes risk, and failing
to proactively establish policies and lock down a centrally managed DTS solution can result in significant civil and criminal
liabilities. But by following a few basic principles, com (...)
Excerpt related to
km solutions:
Best Practices for Secure Desktop-based Information Search in the Enterprise. Source: X1 Technologies, Inc. Document Type:
White ...
Published:
2010-03-11
-
Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
km solutions:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
-
Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
km solutions:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
-
Abstract:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, which goes beyond traditional ERP solutions’ scope by allowing its users to define business rules, workflow,
and exception alerts and events. Also, Exact Event (...)
Excerpt related to
km solutions:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, whic...
Published:
2004-02-27
-
Abstract:
The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers,
manufacturers, and suppliers manage and sell their products to other companies and customers on-line. (...)
Excerpt related to
km solutions:
The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers,
manufacturers, and sup...
Published:
2004-12-04