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Documents related to » keywords tactical event resolution nsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


KEYWORDS TACTICAL EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

KEYWORDS TACTICAL EVENT RESOLUTION NSM:
4/2/2007 5:04:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


KEYWORDS TACTICAL EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

KEYWORDS TACTICAL EVENT RESOLUTION NSM: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Moxie


KEYWORDS TACTICAL EVENT RESOLUTION NSM: Omnivex Moxie is a complete software solution designed for managing digital signage networks and able to handle rich content, high-resolution media, real-time information and have the intelligence to automatically react to dynamic data and external conditions.

Oracle Further Orchestrates Its SOA ForaysPart One: Event Summary and Market Impact
Although its service-oriented architecture-based platform and enterprise solutions will not likely be

KEYWORDS TACTICAL EVENT RESOLUTION NSM: service-oriented architecture, SOA, Oracle, PeopleSoft, BEA Systems, Sybase, Business Objects, Siebel Systems, Lawson Software.
3/14/2005

eGPS


KEYWORDS TACTICAL EVENT RESOLUTION NSM: The Adexa Enterprise Global Planning System (eGPS) is a suite of eleven integrated solutions. It delivers an enterprise business planning solution encompassing supply chain planning, event and enterprise performance management, and intelligent collaboration.

Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams » The TEC Blog


KEYWORDS TACTICAL EVENT RESOLUTION NSM: analytics, big data, complex events, industry watch, Teradata, teradata uda, teradata unified data architecture, tibco, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013

PHP Code Design
Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand.

KEYWORDS TACTICAL EVENT RESOLUTION NSM:
6/22/2007 9:55:00 PM

IFS Continues Its Reinvention Through PruningPart One: Event Summary
Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise applications market, which requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for hitching brand new customers?

KEYWORDS TACTICAL EVENT RESOLUTION NSM: best erp, best erp software, business financial software, business payroll software, compare erp, compare erp software, compare erp systems, construction erp, erp applications, erp baan, erp companies, erp comparison, erp consultants, erp consulting, erp definition, erp implementation, erp market, erp products, erp providers, erp saas, erp software, erp software companies, erp software comparison, erp software vendor, erp software vendors, erp system, erp vendor, erp vendors, financial software, financial software package, financial software packages, financial software vendors, free payroll .
2/7/2005

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions?Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

KEYWORDS TACTICAL EVENT RESOLUTION NSM: accounting, accounting software, accounting software reviews, accounting system, accpac, accpacc, accpack, acpac, best small business accounting software, business accounting system, compare small business accounting software, enterprise accounting software, erp for small business, erp software, financial accounting software, microsoft small business accounting, payroll software program, payroll software programs, sage accounting, sage accounting package, sage accounting software, sage erp, sage simply, sage simply accounting, sage software, sage software simply accounting, sbt accounting, .
6/2/2004


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