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Documents related to » keywords tactical event resolution mis


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


KEYWORDS TACTICAL EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

KEYWORDS TACTICAL EVENT RESOLUTION MIS: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

KEYWORDS TACTICAL EVENT RESOLUTION MIS:
4/2/2007 5:04:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


KEYWORDS TACTICAL EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

KEYWORDS TACTICAL EVENT RESOLUTION MIS:   Industry Independent Related Keywords:   FSM software,   field service software,   FSM cloud-based solution,   ServiceMax,   ServiceMax cloud solution,   FSM automation,   field service work order automation,   field service scheduling automation,   Kinetico Source: ServiceMax Learn more about ServiceMax
6/12/2013 2:28:00 PM

Tactical Human Resources Evolves into Strategic Human Capital Management
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices focusing on the acquisition, management, and optimization of the enterprise workforce.

KEYWORDS TACTICAL EVENT RESOLUTION MIS: Tactical Human Resources Evolves into Strategic Human Capital Management Tactical Human Resources Evolves into Strategic Human Capital Management P.J. Jakovljevic - August 28, 2009 Read Comments Originally published - September 27, 2006 Given the examples of the changes in human resource (HR) management discussed in Thou Shalt Manage Human Capital Better , and the mushrooming number of point solution providers, many enterprises have realized the significant shortcomings of traditional HR (in terms of
8/28/2009

GSQA (Global Supplier Quality Assurance)


KEYWORDS TACTICAL EVENT RESOLUTION MIS: GSQA is an enterprise-wide supply chain event management application that improves yield by helping to identify disruptions, which cause a company's factory to run at less than perfect productivity.

SAP Bolsters NetWeaver s MDM CapabilitiesPart One: Event Summary
SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

KEYWORDS TACTICAL EVENT RESOLUTION MIS: SAP MDM, application architecture, customer master data, data cleansing, data migration, definition of master data, enterprise master data management, enterprise service oriented architecture, master data, master data management, master data management architecture, master data management mdm, master data management sap, master data management software, master data management tools, material master data, sap, service oriented architecture, service oriented architecture and web services, service oriented architecture basics, service oriented architecture benefits, service oriented architecture .
12/1/2004

Are Spend Management (or SRM) Apps Suited for the Mid-market? – Part 2 » The TEC Blog


KEYWORDS TACTICAL EVENT RESOLUTION MIS: ariba, auction, direct materials, dutch auction, e procurement, english auction, epicor srm, event pack, indirect materials, mro, on demand, procurement, purchasing cards, reverse auction, RFI, RFP, rfq, rfx, SCM, sourcing, spend management, spot purchase, srm, strategic sourcing, supplier evaluation, supplier relationship management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-07-2009

About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

KEYWORDS TACTICAL EVENT RESOLUTION MIS: Companies and Enterprises Related Keywords:   HR,   customer,   RTI,   Customerfirst,   information,   features Source: RTI Software Learn more about RTI Software Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey ERP Implement
4/29/2005 9:33:00 AM

Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

KEYWORDS TACTICAL EVENT RESOLUTION MIS: info360 information management event year march 21 24 washington dc, info360, information, management, event, year, march, washington, dc, information management event year march 21 24 washington dc, info360 management event year march 21 24 washington dc, info360 information event year march 21 24 washington dc, info360 information management year march 21 24 washington dc..
2/17/2011 1:59:00 PM


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