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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » keywords tactical event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

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Geac Awakens On Its Deathbed - Part 1: Event Summary
While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the

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The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary
Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all and even cruel to some. The tale of

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ERP Systems and the ETO Manufacturing Market Part One: Event Summary
Users increasingly look for an enterprise resource planning (ERP) system designed for a specific business, since software that combines industry-specific

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Pulp & Paper International
Pulp @ Paper International publishes content for the pulp and paper industry. The publication@s content includes articles, event coverage, and mill visits.

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Preventing Data Corruption in the Event of an Extended Power Outage
Despite advances in technology, power outages continue to be a major cause of PC and server downtime. Protecting computers with uninterruptible power supply

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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

keywords tactical event resolution itsm  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More...
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information

keywords tactical event resolution itsm  Tactical and Strategic Information to Perfect the Customer Interaction Experience Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the Read More...
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

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Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

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Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

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A Road Map to Better Data-driven Decisions: Straightforward Directions for Improving Tactical and Strategic Decision Making
Small or midsize businesses need powerful yet affordable analytics, business intelligence (BI), and mobile functionality— to get the information required for

keywords tactical event resolution itsm  Road Map to Better Data-driven Decisions: Straightforward Directions for Improving Tactical and Strategic Decision Making Small or midsize businesses need powerful yet affordable analytics, business intelligence (BI), and mobile functionality— to get the information required for making better business decisions. You need trustworthy data from your enterprise resource planning (ERP) system, to derive insights and deliver information when and where your employees need it. For a road map for better Read More...
RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place

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Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 3
Part 1 of this blog series talked about the historical background of the JRocket Marketing Grape Escape(TM) event. Grape Escape has become a June fixture over

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