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Documents related to » kana communications


Focus Experts Guide: Unified Communications
The term

KANA COMMUNICATIONS: Focus Experts Guide: Unified Communications Focus Experts Guide: Unified Communications Source: Focus Research Document Type: White Paper Description: The term unified communications (UC) is prone to market confusion, as it is often misapplied by vendors and misused by analysts. The goal of this Experts’ Guide is to get past the technology conundrum and marketing hype, in order to offer a clearer understanding of UC essentials, including essential advice on how to analyze your UC needs, and a
6/13/2012 10:24:00 AM

Uncomplicating Unified Communications for SMBs
Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.

KANA COMMUNICATIONS: Uncomplicating Unified Communications for SMBs Uncomplicating Unified Communications for SMBs Source: Ziff Davis Document Type: White Paper Description: Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and
8/17/2012 1:29:00 PM

2011 Trends Report on Unified Communications
That's the job of unified communications and you can find outhow in 2011 Trends Report: Unified Communications.

KANA COMMUNICATIONS: 2011 Trends Report on Unified Communications 2011 Trends Report on Unified Communications What ever happened to the good old telephone? Today, there s instant messaging, video conferencing, e-mail, faxes, blog posts, Facebook, Twitter, mobile devices, and more. How do you unify them in a coherent, consistent interface so your people can collaborate in more efficient and powerful ways? That s the job of unified communications (UC)—and you can find out how in 2011 Trends Report: Unified Communications .
8/23/2011 11:02:00 AM

2011 Trends Report: Unified Communications
As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and Blair Pleasant share their predictions for unified communications.

KANA COMMUNICATIONS: 2011 Trends Report: Unified Communications 2011 Trends Report: Unified Communications Source: Focus Research Document Type: White Paper Description: As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and
7/29/2011 3:15:00 PM

Forming RF Beams and Making Wi-Fi Faster on Purpose with 802.11n
Radio communications are subject to unpredictable behavior due to environmental dependencies and various types of interference. But with the proper operating parameters and an agile antenna system, many of these impairments can be mitigated. Using smart antenna technology like Wi-Fi, with its adaptive real-time system, you can greatly improve the transport of demanding applications in challenging wireless environments.

KANA COMMUNICATIONS: Forming RF Beams and Making Wi-Fi Faster on Purpose with 802.11n Forming RF Beams and Making Wi-Fi Faster on Purpose with 802.11n Source: Ruckus Wireless Document Type: White Paper Description: Radio communications are subject to unpredictable behavior due to environmental dependencies and various types of interference. But with the proper operating parameters and an agile antenna system, many of these impairments can be mitigated. Using smart antenna technology like Wi-Fi, with its adaptive real-time
11/7/2007 1:25:00 PM

The Arrow Now Points To Cisco
Cisco Systems’ announced acquisition of ArrowPoint Communications Inc., strengthens its content switching Internet products.

KANA COMMUNICATIONS: The Arrow Now Points To Cisco The Arrow Now Points To Cisco G. Duhaime - June 6, 2000 Read Comments G. Duhaime - June 6 , 2000 Event Summary SAN JOSE, CA May 5, 2000-Cisco Systems, Inc. (NASDAQ:CSCO) announced the acquisition of ArrowPoint Communications, Inc. (NASDAQ:ARPT) of Acton, MA. ArrowPoint Communications is the leading provider in content switches that optimize the delivery of web content. The acquisition of ArrowPoint Communications in conjunction with Cisco s broad range of Internet products
6/6/2000

Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers
In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of enterprise processes.

KANA COMMUNICATIONS: Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers Source: SAP Document Type: White Paper Description: In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and
9/1/2010 3:16:00 PM

Cloud Communications Services: Five Questions You Need to Address for Success
Many businesses have been successfully using cloud-based applications for years, but following this path for communications is much more recent. For some businesses cloud communications just means VoIP telephony, while others include applications such as video, text, chat, messaging, email, conferencing, etc. This guide addresses five key questions to help you determine how the cloud aligns with your business communications needs—including reasons to use the cloud, who the cloud is best for, whom you should partner with for cloud communications, when moving to the cloud is best, and how your business should deploy cloud communications—along with a frame of reference for identifying the right conditions for cloud adoption.

KANA COMMUNICATIONS: Cloud Communications Services: Five Questions You Need to Address for Success Cloud Communications Services: Five Questions You Need to Address for Success Source: Ziff Davis Document Type: White Paper Description: Many businesses have been successfully using cloud-based applications for years, but following this path for communications is much more recent. For some businesses cloud communications just means VoIP telephony, while others include applications such as video, text, chat, messaging, email,
5/15/2013 12:56:00 PM

Cash Converters Canada Inc.
Cash Converters was utilizing an earlier version of Maximizer to track contact details, basic phone notes and other communications. With its small team of sales, marketing, accounting and operations managers that managed the day-to-day operations of the business and its franchisees, the team began working out of the office more and more often. To assist them with this, they needed a solution that worked seamlessly with their business structure and processes, allowing them to work with updated information whether they were working at the office, at home or on the road.

KANA COMMUNICATIONS:
4/29/2005 9:33:00 AM

The Evolution of Digital Signage
There are three phases of evolution to technological advances, each with its own priorities, issues, competitors, and customers, which once identified can set expectations and provide direction. This paper discusses digital signage and explains the short- and longer-term ramifications of implementing a digital signage communications strategy through the use of historical examples of other technological breakthroughs.

KANA COMMUNICATIONS: The Evolution of Digital Signage The Evolution of Digital Signage Source: Omnivex Corporation Document Type: White Paper Description: There are three phases of evolution to technological advances, each with its own priorities, issues, competitors, and customers, which once identified can set expectations and provide direction. This paper discusses digital signage and explains the short- and longer-term ramifications of implementing a digital signage communications strategy through the use of historical
7/4/2012 11:04:00 AM

KANA Software Inc


KANA COMMUNICATIONS: KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals.


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