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Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

kana communications  service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream recognized that their VoIP technology had applications in ecommerce, and designed Live Voice to be incorporated in popular CRM suites such as Quintus' eContact Suite Read More...
Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » kana communications


Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

kana communications  Customer Experience Spotlighted at KANA Connect I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software ’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this year was about customers kicking the tires of the Read More...
Vendor Spotlight: KANA Software
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into

kana communications  Spotlight: KANA Software Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience. Read More...
Astute Social Relationship Management
Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this

kana communications  Jive Software, Lithium Technologies, Kana/Overtone, and Salesforce/Radian6. Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

kana communications  KANA Gotten Its Mojo Back? - Part 2 Part 1 of this blog series presented the opportunity of  service economy  and associated complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and Read More...
Can These Vendors Really Do What They Say? Bang Bang Maybe.
As communications coordinator for TEC’s selection services group, dealing with IT decision makers has helped me understand the complex decision-making behind a

kana communications  These Vendors Really Do What They Say? Bang Bang Maybe. As communications coordinator for TEC’s selection services group, dealing with IT decision makers has helped me understand the complex decision-making behind a radical software change. You need to devote yourself to careful research and evaluation before making that no-going-back software selection. Getting the evidence you need to back up that selection can be a real challenge when you’re basing it on marketing brochures, sales hype, paid Read More...
Hummingbird Announces Extraction and Portal Strategy for ERP
Boston, October 25 /CNW-PRN/-Hummingbird Communications Limited (TSE:HUM,NASDAQ:HUMC), announced the immediate availability of Genio MetaLink for SAP R/3

kana communications  Announces Extraction and Portal Strategy for ERP Event Summary Boston, October 25 /CNW-PRN/-Hummingbird Communications Limited (TSE:HUM,NASDAQ:HUMC), announced the immediate availability of Genio MetaLink for SAP R/3. This is the first product in their new ERP-related electronic business strategy. Hummingbird also announced the rollout of the Hummingbird Enterprise Information Portal, which will be available in December. Customers are currently challenged to make enterprise resource planning Read More...
Focus Experts' Guide: Unified Communications
The term

kana communications  Experts' Guide: Unified Communications The term unified communications (UC) is prone to market confusion, as it is often misapplied by vendors and misused by analysts. The goal of this Experts’ Guide is to get past the technology conundrum and marketing hype, in order to offer a clearer understanding of UC essentials, including essential advice on how to analyze your UC needs, and a how-to-buy guide that analyzes solution, cost, and vendor considerations. Read More...
Riverbed Case Study: AireSpring
AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own core-to-premises network. Many of its

kana communications  Case Study: AireSpring AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own core-to-premises network. Many of its business customers operate high-volume call centers or multi-location enterprises. This case study reviews how customer issues were quickly diagnosed and resolved in a high speed, high-volume voice network environment to meet the quality of service guarantee. Read More...
Loudhouse
Loudhouse provides consultancy services that combine innovative research and employee ownership and engagement with communications to enhance companies@ brand

kana communications  Loudhouse provides consultancy services that combine innovative research and employee ownership and engagement with communications to enhance companies' brand resources and increase their competitive edge. Read More...
Europe Behind USA in IT Best Practice
A recent report by the European Commission noted that Europe is not investing in productivity-enhancing information technology and communications (ITC) as much

kana communications  Behind USA in IT Best Practice A recent report by the European Commission noted that Europe is not investing in productivity-enhancing information technology and communications (ITC) as much as the US. The report also claimed that the situation is still worse for small to medium businesses (SMBs). Comparing the data from two recent Quocirca studies underlines the problem, and shows the price European SMBs are paying. Read More...
Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers
In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services

kana communications  Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of Read More...
How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the

kana communications  Analytics Can Drive Communications Service Providers to Gain a Competitive Edge Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the telecommunications industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a telecommunications organization. Read More...
Zimbra
Zimbra is trusted by more than 5,000 companies, service providers and government agencies including global brands such as NTT Communications, Comcast, Dell

kana communications   Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

kana communications  Customer Acquisition and Service KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Read More...

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