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Documents related to » just in time event resolution mis


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

JUST IN TIME EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

JUST IN TIME EVENT RESOLUTION MIS: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

JUST IN TIME EVENT RESOLUTION MIS: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

JUST IN TIME EVENT RESOLUTION MIS: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

JUST IN TIME EVENT RESOLUTION MIS: Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Source: ServiceMax Document Type: Case Study Description: Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to
6/12/2013 2:28:00 PM

The Perfect Storm: Time to Review Client Computing Strategies
Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However, changes in software, hardware, security, and management systems are driving the shift toward server-based computing being suitable for a larger proportion of a company’s user base. Learn how client-side computing can be more tightly controlled yet provide flexibility.

JUST IN TIME EVENT RESOLUTION MIS: The Perfect Storm: Time to Review Client Computing Strategies The Perfect Storm: Time to Review Client Computing Strategies Source: Quocirca Ltd Document Type: White Paper Description: Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However, changes in software, hardware, security, and management systems are driving the shift toward server-based computing being suitable for a larger proportion of a
3/12/2009 10:42:00 AM

Skarnes Realizes a 40 Percent Reduction in Accounting Time
US-based Skarnes, Inc. distributes material handling products and provides warehouse storage and material handling solutions. Migrating from RealWorld to Microsoft Business Solutions-Navision provided Skarnes with improved reporting capabilities, the ability to track costs, and the ability to view work in process. Furthermore, elimination of redundant data entry provided a 40 percent reduction in accounting work time.

JUST IN TIME EVENT RESOLUTION MIS: Skarnes Realizes a 40 Percent Reduction in Accounting Time Skarnes Realizes a 40 Percent Reduction in Accounting Time Source: Microsoft Document Type: Case Study Description: US-based Skarnes, Inc. distributes material handling products and provides warehouse storage and material handling solutions. Migrating from RealWorld to Microsoft Business Solutions-Navision provided Skarnes with improved reporting capabilities, the ability to track costs, and the ability to view work in process. Furthermore,
8/28/2006 3:18:00 PM

ERP Solutions on Steroids ... Time for a No-tolerance Policy?
When enterprise architects first conceived and created enterprise resource planning (ERP) solutions in the mid-1980s, their predictive genius was praised during successive dot-com eras as Nostradamus-like in reading the future market’s thirst for transactional-driven solutions. Today, those transactional systems look like aging athletes on steroids—over-bulked, over-paid, and with very real worry that they’ll be found out.

JUST IN TIME EVENT RESOLUTION MIS: ERP Solutions on Steroids ... Time for a No-tolerance Policy? ERP Solutions on Steroids ... Time for a No-tolerance Policy? Source: UNIT4 Document Type: White Paper Description: When enterprise architects first conceived and created enterprise resource planning (ERP) solutions in the mid-1980s, their predictive genius was praised during successive dot-com eras as Nostradamus-like in reading the future market’s thirst for transactional-driven solutions. Today, those transactional systems look like aging
11/22/2006 5:01:00 PM

Reduce IT Procurement Time And Risk
All one has to do to get with the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the best price and get it all done before the product becomes obsolete or the supplier goes out of business. Many successful and not so successful selections have been made. Learn from those efforts and remove time and risk from your next selection.

JUST IN TIME EVENT RESOLUTION MIS: what you know that just ain t so. Technology application is successful when the business and technology environments come together with good process fit and product capabilities. Every business problem has existed before, but every business and technology environment is different. Magic Response #4 - Have your people (technical and business) execute your business processes with your data on each supplier s product. As your team designs a set of scripts that will be used to evaluate products several
3/12/2001

SAP Coming to Your Next Sports and Entertainment Event » The TEC Blog
to other back-end systems, just as SAP can run with other ticketing systems. By enhancing SAP Business Suite software, the SAP Business ByDesign cloud solution, and the SAP Business One application with club and stadium management functionality, SAP could offer viable ERP solutions tailored specifically for a much smarter and faster management of sports and entertainment arenas. SAP cannot easily beat salesforce.com, Oracle Siebel , and Microsoft Dynamics CRM in a general CRM and marketing automation

JUST IN TIME EVENT RESOLUTION MIS: Cloud, CRM, ERP, industry watch, mobility, SAP, sap hana, sapphire now, ticket web, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-02-2013

SSA Global Forms a Strategic Unit with an Extended-ERP SavvyPart One: Event Summary
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized Strategic Solutions division--which also includes other extended enterprise capabilities, such as customer relationship management (CRM), product lifecycle management ([PLM), and more—are both aimed at nurturing existing customers while attracting new prospects with products that exceed far beyond mere enterprise resource planning (ERP) capabilities.

JUST IN TIME EVENT RESOLUTION MIS: Read Comments Event Summary Just when many might have begun to think that SSA Global , a Chicago, IL-based extended enterprise solutions and services provider for process manufacturing, discrete manufacturing, consumer, services, and public companies worldwide, which had turned into a ravenous enterprise applications market consolidator over the last few years, had finally satisfied its voracious urge, the vendor struck again. To be fair, prior to its most recent acquisition, SSA Global had also done a
9/15/2004


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