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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

j part 1  covers the alphabet from J to Q. For A to I, see Part One . J  J2ME - Java 2 Micro Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity . JDBC technology is an API that lets you access virtually any tabular data source from the Java programming language. It provides cross-DBMS connectivity to a wide range of SQL databases. There is also a Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » j part 1


J.D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 1: About J.D. Edwards
Like most of its peers, J.D. Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications. The company has also

j part 1  For more information on J.D. Edwards see Part 2 of this Technology Note. Read More
J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News
J.D. Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its direct competitors’ upbeat postures

j part 1  the news from the J.D. Edwards conference. Part two discusses the Market Impact of this news and how it affects Users. Conference Highlights  J. D. Edwards pledged to refocus significant energy and resources on its traditional mid-enterprise marketplace. During his keynote address at FOCUS, J.D. Edwards' Chairman, President and CEO Ed McVaney, referenced the need for an integrated Customer Relationship Management (CRM) solution as a part of the mid-enterprise strategy, which should reinforce the value Read More
Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements
On one hand, some archrivals (e.g., Microsoft, IBM, and Oracle) are becoming strange bedfellows, while, on the other hand, the others (e.g., Microsoft and Sun

j part 1  Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements Event Summary February appeared to be the month in which Web Services earned notable legitimacy. Recently, IBM and Microsoft , the two largest proponents of Web Services, and a slew of other prominent IT companies and enterprises ( Accenture , BEA Systems , Hewlett-Packard , Fujitsu , Intel , Oracle , and SAP to name some) have joined to form the Web Services Interoperability Organization (WS-I, www.ws-i.com ). The Read More
Audit Considerations for Enterprise Software Implementations Part 1: Project Planning and Management
Thanks, in part, to the fallout from the financial scandals of Enron, WorldCom, Tyco and others, the corporate spotlight is being refocused on the audit

j part 1  or languages. These practices just make good sense and do not need legislation or the attachment of criminal penalties to be implemented. Steal the concepts from the SOX and start your own program to improve internal control practices. As a project manager, you should encourage the involvement of the audit function from the outset. While specific and typical areas of involvement will be addressed in Part II of this article, as part of the planning and management process, coordination with the audit Read More
A Modern Tale of Long (Supply Chain) Tails -- Part I
As a little kid growing up in former (and erstwhile happy) Yugoslavia and watching my elders, day in, day out, downing dozens of strong Turkish coffees with

j part 1  and Optimizing Inventories” conducted jointly by AMR Research , ToolsGroup , and Supply Chain Digest . The recorded Webcast, which took place a few months ago and was reportedly well attended (several hundred listeners) can still be replayed here .  There is also a related elaborate white paper from ToolsGroup entitled “Mastering the Long Tail of Demand.” According to Lora Cecere, a Research Director of Consumer Products at AMR Research , the current “anatomic” supply chain business problem Read More
It’s About Process (or Ability to be Responsive) -- Part II
Part I of this blog series introduced the notions of workflow automation and business process management (BPM). It also tackled the similarities and subtle

j part 1  the necessary legacy systems; Joint teams to build applications for the end user that enforce the processes and rules; and Management to review process performance (e.g., the required time to resolve client return exceptions) and even adjust process parameters in real-time (e.g., increasing the dollar value threshold during peak periods to trigger management review and approvals of client returns). Therefore, the most vital BPM attributes would be the following: being event-driven, orchestrated, intended Read More
A Tale of a Few Good SCM Players - Part 1
Throughout the late 1990s and the mid-2000s, Manhattan Associates was the epitome of a well-managed supply chain management (SCM) software company in terms

j part 1  in 2006 , was a juggernaut in the retail SCM space but plagued with obscurity. This obscurity was in great part due to JDA's protracted disinterest in engaging in sharing its strategy with the market influencers and with a hodgepodge of point solutions on disparate technologies and with no coherent vision and strategy. For more details on the pre- Manugistics JDA, see TEC’s six-part series from 2004 entitled  “JDA Portfolio: For the Retail Industry.” The Turning Tides of 2008/9 Well, what a Read More
The Wizardry of Business Process Management - Part 1
The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In

j part 1  Kansas anymore” and may just need some ruby slippers to find our way back home to profitability. If you have 14 minutes to spare, you can re-capture the spirit of the event here . Part 2 of this blog series will analyze Trefler’s presentation and provide more details on Pegasystems’ value proposition. In the meantime, your comments, thoughts, suggestions or individual experiences with BPM solutions are more than welcome. Read More
SCE Leaders Partner To See Beyond Their Portfolio Part Three: Challenges and User Recommendations
One of the biggest challenges facing IT departments today is still unlocking data and processes from a plethora of heterogeneous applications running on

j part 1  benefit from the above joint solutions. Companies moving from make-to-stock (MTS) based on forecasts to make-to-order (MTO) supply chain strategy should posses the combination of planning and execution capabilities to support long term issues like network and distribution requirements planning (DRP), strategic sourcing, and manufacturing capacity planning. Without a real-time link between the warehouse, logistics and customer service departments, visibility often takes the form of a nightly batch Read More
Is MAPICS Getting the Magic of PLM? Part Two: Strategy
During our recent briefing, MAPICS' executives acknowledged that almost all enterprise software companies are either

j part 1  entails much more than just PDM. It allows collaboration amongst many constituents and successful planning and execution of new product development and introduction (NPDI) programs. Namely, a much broader mission of PLM would be to provide a panoramic one version of the truth in terms of data and business processes associated with the product from start to finish (i.e., from cradle-to-grave) to any involved party, such as design engineers, manufacturing engineers, production planners, purchasing, Read More
Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile

j part 1  subject ). Related Reading: Just How Smart Is Your Scheduler? (April 2013) Inside Look at the Success of Cloud Field Service Provider ServiceMax—Part 2 (April 2013) TOA Technologies Raises Significant New Funds to Expand FSM Space (July 2013) Vertical Solutions Inc.—All About Field Service: Part One (August 2013) Read More
Should Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively high. Risk can be measured by

j part 1  add value to the project. This is Part Two of a two-part tutorial. Part One discussed the structure of a POC and how it fits in the selection process. Advantages and Disadvantages to the Vendor These are the advantages to the vendor: Gain a competitive edge in the sales process. The POC is another tool in the sales toolkit. The POC can be used to move prospects into the next step of the sales process without the client having to make a full commitment. Better implementations and happy clients. A key Read More
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

j part 1  Services , prior to joining MCA a few years back. He and some subsequent MCA hires of ex-SAP staffers should have a deep understanding about how to successfully navigate through the complexities of working within SAP. Is There a Life Outside SAP's Sanctuary? However, while piggybacking on SAP remains critical, MCA cannot afford to keep all its eggs in one basket (in part given that the joint selling with SAP has yet to straighten some kinks out). Currently, MCA has about 60 employees and an install bas Read More

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