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Documents related to » itsm tactical event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

itsm tactical event resolution  Corresponding Resolution Event | ITSM Tactical Event Resolution | ITSM Event Resolution Step | ITSM Event Resolution Include Biases | ITSM Integrating Event Resolution | ITSM Event Resolution Dependent | ITSM Rate IT Event Resolution | ITSM Highest-Resolution Model | ITSM Meeting Event Resolution | ITSM Detect Individual Events | ITSM Single-event Resolution | ITSM Just-in-time Event Resolution | ITSM Event Resolution Imaging | ITSM Technology Event Resolution | ITSM Event Resolution Imaging Learning | Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

itsm tactical event resolution  , Information Technology , ITSM Framework , Management Information Systems . Implications for CIOs of the New Basel Accord Key Concepts Discussed Impact of Basel II on IT system services. Reducing operational risk through quality management. Quantifying and measuring risk with Six Sigma. Providing an IT risk scorecard. ContentsKey Concepts Discussed Contents Version 2.1: August 2002 (Revised March 2003) About this Document Management Summary Introduction Factors Affecting Risk Risk Management and the New Read More
Vendor Shootout for ERP
Established in 2007, the Vendor Shootout™ for ERP is a leading enterprise resource planning (ERP) software evaluation, comparison, and selection event

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AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 1
A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud

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Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

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Supporting New Data Sources in SIEM Solutions: Key Challenges and How to Deal With Them
Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and

itsm tactical event resolution  TSIEM,TSOM,TSIM,SIEM,SIM,SEM,Security Information and Event Management,IBM,security,software Read More
Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

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Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued
Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP

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Pulp & Paper International
Pulp @ Paper International publishes content for the pulp and paper industry. The publication@s content includes articles, event coverage, and mill visits.

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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

itsm tactical event resolution  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More
ERP Systems and the ETO Manufacturing Market Part One: Event Summary
Users increasingly look for an enterprise resource planning (ERP) system designed for a specific business, since software that combines industry-specific

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Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Two: Event Summary Continued
During Insights 2003, Best Software announced several new industry-specific kits and a strategic acquisition in support of its vertical product strategy, which

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SoftBrands to Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part One: Event Summary
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP All-in-One vertical offerings for

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Microsoft TECHED 2013: Microsoft Expands Services for Enterprise IT
As part of its TECHED 2013 event in New Orleans, Microsoft has announced offerings to address the new needs of enterprise IT. On its path towards being cloud

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