Home
 > search for

Featured Documents related to »  itsm single event resolution

Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » itsm single event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

itsm single event resolution  The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer severe IT service outages. 76% of the participants identified significant gaps in the Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

itsm single event resolution  v2, the notion of ITSM came to fruition. IT was seen as a service provider-separate from the business-that focused on the quality and efficiency of IT processes. Today, with ITIL v3, the focus is on service management -as distinct from IT service management. The emphasis falls on business needs, not IT needs. To help the business realize strategic objectives, IT needs to be fully aligned and integrated with the rest of the business. While IT must manage change meticulously, it must also cultivate a Read More...
TEC Helps Polychem Select a Single Mixed-mode ERP Solution to Replace Seven Outdated Systems
Polychem Corporation, a packaging manufacturer, was facing numerous business challenges primarily due to having multiple outdated systems operating across its

itsm single event resolution  Helps Polychem Select a Single Mixed-mode ERP Solution to Replace Seven Outdated Systems Polychem Corporation, a packaging manufacturer, was facing numerous business challenges primarily due to having multiple outdated systems operating across its departments. With the assistance of TEC’s selection services experts, Polychem undertook its first-ever enterprise resource planning (ERP) project and successfully selected a single ERP system to replace its seven legacy systems. Read More...
Event: TEC''s P.J. Jakovljevic at SuiteWorld 2013
TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld

itsm single event resolution   Read More...
Arena Solutions Adds Cloud Single Sign-on in Latest BOMControl Update
Arena Solutions provides cloud-based bill of materials (BOM) and change management software for small and midsize hi-tech manufacturers. Its suite of cloud

itsm single event resolution  Solutions Adds Cloud Single Sign-on in Latest BOMControl Update Arena Solutions provides cloud-based bill of materials (BOM) and change management software for small and midsize hi-tech manufacturers. Its suite of cloud applications, including BOMControl, PartsList, and PDXViewer, enable engineering, manufacturing, and their extended supply chains to speed prototyping, reduce scrap, and streamline supply chains. Engineers looking to streamline BOM creation and management will find important new Read More...
What''s Wrong With Application Software? Business Processes Cross Application Boundaries
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single

itsm single event resolution  s Wrong With Application Software? Business Processes Cross Application Boundaries Introduction Application boundaries are artificial walls created by the software industry, not businesses. Business processes and the people that execute them shouldn''t have to care about application boundaries. It shouldn''t matter to them that taking an order from their customer starts in the CRM system, accesses the custom pricing algorithms in the legacy COBOL application and then finalizes the order in ERP. The Read More...
The Payoffs of a Single View
Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business

itsm single event resolution  Payoffs of a Single View Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

itsm single event resolution  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...
Inovis Delves into PIM by Snatching QRS Part One: Event Notes
The termination of QRS'' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a

itsm single event resolution  best pim,data information management,data management software,document information management,essentialpim,information management product,master data management,pim program,pim solution,pim solutions,pim windows,product data management,product data management software,product information management,product information management data hub Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

itsm single event resolution  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing

itsm single event resolution  Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact Event Summary It appears that the federal market''s hunger for enterprise resource planning (ERP) systems will not subside any time soon. Namely, driven by system consolidation at the Department of Homeland Security and Administration management mandates, the federal market for ERP products and services will hit $7.7 billion (USD) in fiscal 2009, a 37 percent increase over fiscal 2004 Read More...
CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some

itsm single event resolution  Software Wins at the Pivotal Auction. Now What? Part One: Event Summary Event Summary What had initially looked like the CRM (customer relationship management) market''s version of the Oracle-PeopleSoft takeover saga in the ERP (enterprise resource planning) market, seems to have recently had a closure with relatively graceful winners and losers, despite an inevitable slight dose of drama, twists and turns, and playing hard to get throughout the process. Namely, on December 8, Pivotal Corporation Read More...
JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

itsm single event resolution  enterprise retail software,inventory management system,jda portfolio,jda software,jda software group,jda software group inc,microsoft retail management system store operations,point of sale retail,point of sale system,point of sale systems,pos system,pos systems,retail business software,retail computer software,retail enterprise software Read More...
Oracle OpenWorld 2013-60,000 Attendees Minus 1
A Technology Event Like No OtherThis year’s Oracle OpenWorld was truly an impressive event. The sheer scale of the event parallels that of Oracle itself

itsm single event resolution  OpenWorld 2013-60,000 Attendees Minus 1 A Technology Event Like No Other This year’s Oracle OpenWorld was truly an impressive event. The sheer scale of the event parallels that of Oracle itself. Mark Hurd, President of Oracle, stated that with 60,000 attendees, OpenWorld 2013 was the largest single technology event ever. OpenWorld is now so large that the City of San Francisco finally agreed to completely close off Howard Street, which runs through the Moscone Center, and temporarily rename it Or Read More...
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality

itsm single event resolution  shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others