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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 itsm rate it event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

Evaluate Now

Documents related to » itsm rate it event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

itsm rate it event resolution  Event Resolution Dependent | ITSM Rate IT Event Resolution | ITSM Highest-Resolution Model | ITSM Meeting Event Resolution | ITSM Detect Individual Events | ITSM Single-event Resolution | ITSM Just-in-time Event Resolution | ITSM Event Resolution Imaging | ITSM Technology Event Resolution | ITSM Event Resolution Imaging Learning | ITSM Event Resolution Quality | ITSM Confidential Resolution Process | ITSM Event-Resolution Efficiency | ITSM Enterprises Rate IT Event Resolution | ITSM Service Event Read More

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

itsm rate it event resolution  , Information Technology , ITSM Framework , Management Information Systems . Implications for CIOs of the New Basel Accord Key Concepts Discussed Impact of Basel II on IT system services. Reducing operational risk through quality management. Quantifying and measuring risk with Six Sigma. Providing an IT risk scorecard. ContentsKey Concepts Discussed Contents Version 2.1: August 2002 (Revised March 2003) About this Document Management Summary Introduction Factors Affecting Risk Risk Management and the New Read More

IT Service Delivery: From Basic Automation through to Managed Services


Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures increase. Looking beyond basic automation, becoming a managed services provider (MSP) should be the long-term goal. Discover ways to ensure your service company's survival in today’s competitive IT services market.

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Event: TEC's Aleksey Osintsev to Speak at Glovia Event


TEC's Aleksey Osintsev will be presenting at the Glovia Customer Event in Las Vegas, Nevada, which happens next week, February 18 and 19. If you're at the event, be sure to say hello to him. Aleksey will be talking about the current ERP market, and will explain TEC's methodology to show how the glovia G2 ERP solution measures up against the competition. We'll have highlights from his

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E-discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance


Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or regulatory body.

itsm rate it event resolution  Symantec,MessageLabs,esi,ediscovery,compliance legal,legal compliance,ediscovery software,ediscovery email,ediscovery jobs,compliance with legal,ediscovery law,ediscovery compliance,ediscovery litigation,ediscovery rules,legal compliance officer Read More

Attenda's IT Service Management Platform: Attenda M.O. - An Overview


Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.

itsm rate it event resolution  IT,Managed services,cloud,virtualisation Read More

Is It Time to Purchase a New ERP?


For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out.

itsm rate it event resolution  erp replacement,erp,erp in software,online erp,best erp,the best erp,erp best,which erp is the best,erp parts,erp data,erp vs,cloud erp,erp use,erp review,erp package Read More

Managing IT in a Downturn: Beyond Cost-cutting


During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run.

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The IT Rights of Digistan


The Hague Declaration, recently published by The Digital Standards organization, proposes that all governments adhere to free and open standards for IT activities. Something that strikes me about Digistan's declaration is its basis in the Universal Declaration of Human Rights and not a technical document. The three things The Hague Declaration calls on all governments to do, are as follows

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Harnessing IT to Boost Sustainability-and Profit


While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions. However, technology, combined with smart policy, can significantly reduce the emissions responsible for climate change. Learn where IT has high-impact potential to reduce carbon emissions while boosting profitability—and how you can use IT to “green” your practices for larger-scale benefits.

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Proactive IT Managers Can Make a Difference


IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise the awareness of IT opportunities throughout the enterprise. This paper presents a framework for IT managers to use as a foundation to their planning processes and as a basis for influencing enterprise strategic planning.

itsm rate it event resolution  it strategy,it support solutions,itil configuration management,my strategic plan,service management,strategic,strategic alignment,strategic business planning,strategic direction,strategic marketing,strategic marketing consultant,strategic marketing consulting,strategic operational planning,strategic operations,strategic organization Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

itsm rate it event resolution  v2, the notion of ITSM came to fruition. IT was seen as a service provider-separate from the business-that focused on the quality and efficiency of IT processes. Today, with ITIL v3, the focus is on service management -as distinct from IT service management. The emphasis falls on business needs, not IT needs. To help the business realize strategic objectives, IT needs to be fully aligned and integrated with the rest of the business. While IT must manage change meticulously, it must also cultivate a Read More

Compliance, Not Conflict: From IT Security vs. IT Operations,


It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here.

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It Pays to Understand the Total Cost of Ownership (TCO) for Mobile Computers


One of the first and seemingly simple questions that companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering why—even after a successful implementation—their costs keep going up. When evaluating a mobile workforce automation project, companies should take the time to conduct a thorough total cost of ownership (TCO) analysis to detect hidden costs—and avoid nasty surprises.

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If It Ain’t Broke, Don’t Fix It!!!


“If it ain’t broke, don’t fix it.” If this proverb were applied in today’s operations, every organization would be in a reactive mode of maintenance and work against the lean manufacturing concepts. Any breakdown or downtime on the manufacturing floor, in the warehouse, in transportation, or any other business process will create missed customer commitments, failed deliveries, idle time, and

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