Featured Documents related to » itsm optimization of event resolution

Supply Chain Optimization Evaluation Center
Define your software requirements for Supply Chain Optimization, see how vendors measure up, and choose the best solution.

Supply Chain Optimization Software Evaluation Reports
The software evaluation report for Supply Chain Optimization provides extensive information about software capabilities or provided services. Covering everything in the Supply Chain Optimization comprehensive model, the report is invaluable toward RFI and business requirements research.

Supply Chain Optimization (SCM) RFP Templates
RFP templates for Supply Chain Optimization (SCM) help you establish your selection criteria faster, at lower risks and costs.

Documents related to » itsm optimization of event resolution

License Optimization
Enterprises are embracing new technologies like grid, virtualization, and multi-core processors that allow them to do more with fewer licenses. Vendors have responded with new licensing schemes—but while the calculations may be complex, the ramification is simple: enterprises must find new ways to meter software usage efficiently and effectively. Find out about four key tenets of a winning license optimization strategy.

ITSM OPTIMIZATION OF EVENT RESOLUTION: License Optimization License Optimization Source: Tideway Document Type: White Paper Description: Enterprises are embracing new technologies like grid, virtualization, and multi-core processors that allow them to do more with fewer licenses. Vendors have responded with new licensing schemes—but while the calculations may be complex, the ramification is simple: enterprises must find new ways to meter software usage efficiently and effectively. Find out about four key tenets of a winning license
8/8/2008 2:12:00 PM

Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

ITSM OPTIMIZATION OF EVENT RESOLUTION: Contact Optimization for Direct Marketers Contact Optimization for Direct Marketers Source: Alterian Document Type: White Paper Description: In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns,
2/27/2009 4:20:00 PM

Case Study: Material Management Optimization
To be certain its materials management functions were up to par with industry best practices, a South African fertilizer plant obtained the services of an inventory optimization firm. In doing so, it was able to identify weak links in its inventory control processes, and achieved a savings of over $2 million (USD)—an impressive return on investment (ROI) considering it had invested less than 4 percent of that amount.

ITSM OPTIMIZATION OF EVENT RESOLUTION: Case Study: Material Management Optimization Case Study: Material Management Optimization Source: Lapiz Technical Services Document Type: Case Study Description: To be certain its materials management functions were up to par with industry best practices, a South African fertilizer plant obtained the services of an inventory optimization firm. In doing so, it was able to identify weak links in its inventory control processes, and achieved a savings of over $2 million (USD)—an impressive return on
7/2/2007 1:03:00 AM

Less Stock, More Profit: Inventory Optimization
Less Stock, More Profit: Inventory Optimization. Download Technology Research White Papers In Relation To the Inventory Optimization. Inventory optimization is the area where most enterprise resource planning (ERP) software implementations get the highest and fastest return on investment (ROI). However, many companies implementing an ERP solution don’t add a dedicated inventory optimization module. Learn how inventory optimization can offer companies huge potential to maximize the value of IT investments—and keep inventory levels at the right balance.

ITSM OPTIMIZATION OF EVENT RESOLUTION: Less Stock, More Profit: Inventory Optimization Less Stock, More Profit: Inventory Optimization Source: IBS Document Type: White Paper Description: Inventory optimization is the area where most enterprise resource planning (ERP) software implementations get the highest and fastest return on investment (ROI). However, many companies implementing an ERP solution don’t add a dedicated inventory optimization module. Learn how inventory optimization can offer companies huge potential to maximize the value of
11/21/2008 11:17:00 AM

“Skunkworks” for Search Engine Marketing and Optimization
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ITSM OPTIMIZATION OF EVENT RESOLUTION: “Skunkworks” for Search Engine Marketing and Optimization “Skunkworks” for Search Engine Marketing and Optimization Source: bwired Document Type: White Paper Description: Search engine marketing (SEM)? We’re talking about tactics for Web site promotion—increasing both a site’s visibility to Google (and other search engines) and the site’s prominence in search engine results. We’re talking about pulling visitors through search engine optimization (SEO) and improved organic listing and
8/10/2009 2:31:00 AM

HireIQ Hiring Optimization Suite

ITSM OPTIMIZATION OF EVENT RESOLUTION: HireIQ’s hiring optimization suite includes InterviewIQ, a virtual interviewing application that offers applicants an online text-response and voice-response experience for high-volume hiring environments. It also includes LanguageIQ, an online assessment solution designed to test an applicant's English-language comprehension, proficiency, fluency, and critical thinking skills.

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITSM OPTIMIZATION OF EVENT RESOLUTION: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Will Recent Acquisition Catalyze Catalyst’s Strategy?Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and execution. Over the past few years Catalyst's turnaround strategy has returned it to growth and profitability. As a result, it has recently been acquired by ComVest, a wealthy, private investment firm. This development may indicate private equity investors' renewed interest in this market and might validate the company's turnaround strategy that began in late 2001. Still, the question remains whether the anticipated infusion of capital from ComVest will enable Catalyst to become a consolidator and rejoin its mightier direct competitors in the industry's upper echelon.

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10/25/2004

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

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4/2/2007 5:04:00 PM

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

ITSM OPTIMIZATION OF EVENT RESOLUTION: Integrating Customer Relationship Management and Service Resolution Management Integrating Customer Relationship Management and Service Resolution Management P.J. Jakovljevic - December 7, 2007 Read Comments A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application s ability to develop a complete customer profile that supports multiple business units
12/7/2007

Practices for Selecting WAN Optimization Solutions: Benchmarking Performance ROI
As businesses become increasingly dependent on the effective delivery of IT services over global networks, technologies that optimize application performance over wide area networks (WANs) become more competitive. But how do you know which WAN to choose when there are so many solutions on the market? By learning about WAN best practices and principles, and by making comparative evaluations of competing vendors’ offerings.

ITSM OPTIMIZATION OF EVENT RESOLUTION: Practices for Selecting WAN Optimization Solutions: Benchmarking Performance ROI Practices for Selecting WAN Optimization Solutions: Benchmarking Performance ROI Source: Shunra Software Document Type: White Paper Description: As businesses become increasingly dependent on the effective delivery of IT services over global networks, technologies that optimize application performance over wide area networks (WANs) become more competitive. But how do you know which WAN to choose when there are so many
11/23/2007 5:26:00 PM