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Software Functionality Revealed in Detail
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 itsm just in time event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management RFI/RFP Template

Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology 

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Documents related to » itsm just in time event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

itsm just in time event resolution  The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer severe IT service outages. 76% of the participants identified significant gaps in the Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

itsm just in time event resolution  v2, the notion of ITSM came to fruition. IT was seen as a service provider-separate from the business-that focused on the quality and efficiency of IT processes. Today, with ITIL v3, the focus is on service management -as distinct from IT service management. The emphasis falls on business needs, not IT needs. To help the business realize strategic objectives, IT needs to be fully aligned and integrated with the rest of the business. While IT must manage change meticulously, it must also cultivate a Read More

Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

itsm just in time event resolution  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More

Business Intelligence in SAP Business All-in-One: Improve Transparency and Agility


Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution.

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In the News: Gartner Lawsuit


Gartner seems to be in the news a lot lately. First, they announced they will acquire AMR and now we find out that a vendor is suing them for not being included in the Magic Quadrant. I wasn’t surprised to find out that the name of the website where the news was published is techdirt. Another interesting post on the same website caught my attention: five years ago, a woman sued a telecom

itsm just in time event resolution   Read More

Real-Time Versus "Right-Time" Decision Making: A New Competitive Advantage


In this day and age, the ability for a company to utilize information quickly and effectively is more important than ever before. But faster access to increasingly large amounts of data doesn’t always mean that good real-time decisions are being made.

Finance has to be involved in the selection and use of new analytic tools which rapidly define and filter data from a variety of sources. Selecting and sorting information into what’s vital to decision making and what isn’t allows for better decision making to occur. A company’s data needs to be defined and synchronized consistently across the board, but quality of data also has to have value in order to be of use. The data then has to land in the right hands in order for the right actions to be implemented. Quality, real-time data has to be accessible at the right time, in the hands of the right people.

In this white paper, learn what right-time decision making is and how to use analytics to your benefit, e.g., to test hypothetical choices before implementation. Get information on how to create strong data governance to support high quality data, investigate analytical tools for problem-solving, and learn how the delivery of information to decision makers can affect your business choices positively or negatively.

itsm just in time event resolution  decision making, real-time decision making, right-time decision making, big data, data management, analytics tools, data analytics, data quality Read More

Time and Attendance: The Core of Managing and Measuring Your Workforce


This paper is based on data from more than 200 organizations in Brandon Hall Group’s 2014 Workforce Management Study. It reviews the evolution of time and attendance, the impact of automation and integration, and the key role that time and attendance solutions play in managing and measuring today’s workforce.

Some of the key findings include:
  • Organizations with fully automated time and attendance saw 67% greater year-over-year improvement in customer satisfaction.
  • Organizations automating time and attendance were 73% more likely to have real-time visibility and reporting on current time and attendance data.
  • Workforce analytics was cited as a top workforce management concern, by 54% of organizations, but just 32% indicate they are using workforce analytics tools regularly.


itsm just in time event resolution  and Attendance: The Core of Managing and Measuring Your Workforce This paper is based on data from more than 200 organizations in Brandon Hall Group’s 2014 Workforce Management Study. It reviews the evolution of time and attendance, the impact of automation and integration, and the key role that time and attendance solutions play in managing and measuring today’s workforce. Some of the key findings include: Organizations with fully automated time and attendance saw 67% greater year-over-year improv Read More

ERP in Manufacturing 2012: The Evolving ERP Strategy


This Aberdeen Group report, based on over 170 survey respondents in manufacturing, provides best-in-class manufacturing approaches to ERP strategy. Today, 92% of manufacturers have implemented ERP. Still, recent data finds that a successful ERP implementation goes well beyond just putting it into place. ERP, and the organization itself, should be constantly moving forward. Successful manufacturers tailor ERP in reaction to business change and needs including adding new functionality or mobile access.

itsm just in time event resolution  in Manufacturing 2012: The Evolving ERP Strategy This Aberdeen Group report, based on over 170 survey respondents in manufacturing, provides best-in-class manufacturing approaches to ERP strategy. Today, 92% of manufacturers have implemented ERP. Still, recent data finds that a successful ERP implementation goes well beyond just putting it into place. ERP, and the organization itself, should be constantly moving forward. Successful manufacturers tailor ERP in reaction to business change and needs Read More

How Renault Improved Sales Performance with Access to Real-time Interactive Data


Renault, a leading motor vehicle manufacturer, was already equipped with many business intelligence solutions but needed a dashboard accessible at any time for a large number of users. Renault started searching for a tool that would allow its sales and marketing teams not only to access data instantaneously and independently, but also to interact with it.

itsm just in time event resolution  renault, motor vehicle manufacturing, business intelligence, real-time BI, interactive data Read More

Speeding Time to Market: Reducing Product Introduction Time and Costs with Product Information Management


As product lifecycles continue to shrink and product complexity increases, reducing the time it takes to introduce new products has become a strategic imperative for companies. Businesses must have clean and accurate product data that’s consolidated across sales channels and back-end systems. Find out why product information management and master data management platforms are key to getting products to market faster.

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Not Yet Real Time


Most global companies know their cash positions in real time, but fewer have other types of information at the ready. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services.

itsm just in time event resolution  real-time enterprise, real-time info, Harvard Business Review Analytic Services, Harvard Business Publishing, real-time BI, real-time customer information, real-time cash position, real-time supplier information, real-time financial performance Read More

Raising the Bar in HR


Investing in a human resource management system (HRMS) can help you tap into the wide range of business intelligence that already resides within your HR department. Read further to find out implementing an HRMS can help you streamline your administrative activities, become more efficient and productive, and find new ways to move your business forward, giving your company a competitive advantage in today’s marketplace.

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How Best-in-Class Marketing Organizations Drive Higher Profits


Find out in the Aberdeen report, Best-in-class Marketers Drive Enhanced Customer Loyalty.

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Women in BI: Are You a “Data Geekette”?


Recently around the office we’ve been talking about the increasing role of women in most areas of information technology (IT). I’ve had the pleasure to know and work with excellent database administrators (DBAs) and application programmers, as well as IT managers and executives—both women and men. Of course, as a business intelligence (BI) analyst I quickly got hooked on the idea of developing a

itsm just in time event resolution   Read More

Business Answers at Your Fingertips: The Real-time Value of BI


This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer are leveraging real-time of near real-time analytics to proactively manage their business and drive substantial performance improvements. Download this report for full details.

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