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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » itsm improving event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

itsm improving event resolution  Probabilistic Event Resolution | ITSM Improving Event Resolution | ITSM Automating Event Resolution | ITSM Event Resolution Invention | ITSM Optimization of Event Resolution | ITSM System Supported Optimization | ITSM Event Processing | ITSM Corresponding Resolution Event | ITSM Tactical Event Resolution | ITSM Event Resolution Step | ITSM Event Resolution Include Biases | ITSM Integrating Event Resolution | ITSM Event Resolution Dependent | ITSM Rate IT Event Resolution | ITSM Highest-Resolution Model | Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

itsm improving event resolution  , Information Technology , ITSM Framework , Management Information Systems . Implications for CIOs of the New Basel Accord Key Concepts Discussed Impact of Basel II on IT system services. Reducing operational risk through quality management. Quantifying and measuring risk with Six Sigma. Providing an IT risk scorecard. ContentsKey Concepts Discussed Contents Version 2.1: August 2002 (Revised March 2003) About this Document Management Summary Introduction Factors Affecting Risk Risk Management and the New Read More...
Inventory Optimization: A Technique for Improving Operational Inventory Targets
To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving

itsm improving event resolution  Optimization: A Technique for Improving Operational Inventory Targets To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving operational inventory targets to address the realities of today’s highly complex, ever-evolving global supply chains. This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization. Read More...
Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams
What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse

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Event: TEC''s Jorge García to Speak at Salon BI Montreal
TEC''s business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am)

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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

itsm improving event resolution  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...
Improving Revenue and Customer Engagement with Social Media Analytics
Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be

itsm improving event resolution  analytics,social network,sociale media,social media,media social,social media marketing,marketing with social media,marketing social media,social media and marketing,sm2,the social media,social media icons,media monitoring,analytics business,social media strategies Read More...
Improving Profitability and Processes in Returns Management
Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement.

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The Importance of Software Training: Save Money While Improving Workplace Morale
“Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee

itsm improving event resolution  Importance of Software Training: Save Money While Improving Workplace Morale Provide software training - redefined as goal-oriented software instruction and customization - to reduce frustration and help you save money, gain time, and win new business. Source : Efficient Office Computing Resources Related to The Importance of Software Training: Save Money While Improving Workplace Morale : Computer Rage (Wikipedia) The Importance of Software Training: Save Money While Improving Workplace Morale Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

itsm improving event resolution  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

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How to Start and Finish a No-fail Project, Part 2: Improving Team Communication
Statistics show that nearly one-fifth of IT projects make it to the finish line@so project planners need to be aware of the primary factors that can ruin a

itsm improving event resolution  to Start and Finish a No-fail Project, Part 2: Improving Team Communication Statistics show that nearly one-fifth of IT projects make it to the finish line—so project planners need to be aware of the primary factors that can ruin a project, and how to prevent them from happening. One of the biggest obstacles is poor team communication, even when you have the best talent and a good work environment. Learn about the top three techniques that can help you get your people working together as a team. Read More...
Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

itsm improving event resolution  Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see  Part One of this blog series) and Microsoft Dynamics products (see  Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft Dynamics. Lesser-known Read More...
Best Practices and Processes for Improving the Business Value of IT
Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their

itsm improving event resolution  Practices and Processes for Improving the Business Value of IT Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects. Read More...
Influence the Buying Process with Automated Marketing: 10 Tactics for Improving Revenue and ROI Now
In today’s fast-paced marketplace, communications must support the buying process to improve top- and bottom-line performance. Sales and marketing should work

itsm improving event resolution  the Buying Process with Automated Marketing: 10 Tactics for Improving Revenue and ROI Now In today’s fast-paced marketplace, communications must support the buying process to improve top- and bottom-line performance. Sales and marketing should work together. But to make your marketing streamlined, automated campaigns need to be deployed. Discover 10 hands-on tactics you can start using today to begin improving your revenue and return on investment (ROI)—so you don’t have to struggle to Read More...
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