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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » itsm improving event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

itsm improving event resolution  Probabilistic Event Resolution | ITSM Improving Event Resolution | ITSM Automating Event Resolution | ITSM Event Resolution Invention | ITSM Optimization of Event Resolution | ITSM System Supported Optimization | ITSM Event Processing | ITSM Corresponding Resolution Event | ITSM Tactical Event Resolution | ITSM Event Resolution Step | ITSM Event Resolution Include Biases | ITSM Integrating Event Resolution | ITSM Event Resolution Dependent | ITSM Rate IT Event Resolution | ITSM Highest-Resolution Model | Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

itsm improving event resolution  , Information Technology , ITSM Framework , Management Information Systems . Implications for CIOs of the New Basel Accord Key Concepts Discussed Impact of Basel II on IT system services. Reducing operational risk through quality management. Quantifying and measuring risk with Six Sigma. Providing an IT risk scorecard. ContentsKey Concepts Discussed Contents Version 2.1: August 2002 (Revised March 2003) About this Document Management Summary Introduction Factors Affecting Risk Risk Management and the New Read More...
Planning and Budgeting: Improving Effectiveness through Best Practices and Technology
Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent

itsm improving event resolution  and Budgeting: Improving Effectiveness through Best Practices and Technology Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are. Read More...
A Road Map to Better Data-driven Decisions: Straightforward Directions for Improving Tactical and Strategic Decision Making
Small or midsize businesses need powerful yet affordable analytics, business intelligence (BI), and mobile functionality— to get the information required for

itsm improving event resolution  Road Map to Better Data-driven Decisions: Straightforward Directions for Improving Tactical and Strategic Decision Making Small or midsize businesses need powerful yet affordable analytics, business intelligence (BI), and mobile functionality— to get the information required for making better business decisions. You need trustworthy data from your enterprise resource planning (ERP) system, to derive insights and deliver information when and where your employees need it. For a road map for better Read More...
Improving Corporate Training Results with Discovery Learning Methodology
Organizations today, in the face of increased global competition, need educated managers and employees who can solve problems, understand complex issues, and

itsm improving event resolution   Read More...
Continuously Improving Business Performance at Johnstown Wire Technologies
When Johnstown Wire Technologies became an independent company, changes to its existing enterprise resource management (ERP) system were needed. Their goals

itsm improving event resolution  Improving Business Performance at Johnstown Wire Technologies When Johnstown Wire Technologies became an independent company, changes to its existing enterprise resource management (ERP) system were needed. Their goals were clear: improve the quality of the information it was working with, and at the same time reduce system costs. By partnering with its ERP provider in ongoing enhancements, Johnstown has doubled sales volume to approximately $100 million (USD). Read More...
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy
In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about

itsm improving event resolution  Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term Read More...
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

itsm improving event resolution  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More...
Improving Employee Productivity with Social Tools
With tech-savvy ‘millennials’ becoming an ever-greater percentage of the workforce, today’s corporate culture is rapidly changing. And while these changes can

itsm improving event resolution  social tools, Social collaboration software, Social learning platform, Social technology, Blended learning, Collaboration Software, Business Collaboration, social tools and productivity, talent management, onboarding, Read More...
Improving Hiring Performance: The Business Case for Virtual Interviewing
Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while

itsm improving event resolution  virtual interviewing,voice response technology,HireIQ,recruiting software Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

itsm improving event resolution  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Improving Project Decision Making and Reducing Exposure Through Risk Management
Formalized risk management is underused in project management, where the focus is typically on schedule and budget. This affects most aspects of a project

itsm improving event resolution   Read More...
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

itsm improving event resolution   Read More...
Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

itsm improving event resolution  Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see  Part One of this blog series) and Microsoft Dynamics products (see  Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft Dynamics. Lesser-known Read More...
Improving Employee Engagement to Drive Business Performance
Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority

itsm improving event resolution  Employee Engagement to Drive Business Performance Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority for leading companies. See how organizations that embrace employee engagement, supported by a single, integrated talent management software platform, are reaping the rewards in terms of improved business performance and ultimately increasing their shareholder value. Read More...

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