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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itsm improving event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

Evaluate Now

Documents related to » itsm improving event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

itsm improving event resolution  Probabilistic Event Resolution | ITSM Improving Event Resolution | ITSM Automating Event Resolution | ITSM Event Resolution Invention | ITSM Optimization of Event Resolution | ITSM System Supported Optimization | ITSM Event Processing | ITSM Corresponding Resolution Event | ITSM Tactical Event Resolution | ITSM Event Resolution Step | ITSM Event Resolution Include Biases | ITSM Integrating Event Resolution | ITSM Event Resolution Dependent | ITSM Rate IT Event Resolution | ITSM Highest-Resolution Model | Read More

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

itsm improving event resolution  , Information Technology , ITSM Framework , Management Information Systems . Implications for CIOs of the New Basel Accord Key Concepts Discussed Impact of Basel II on IT system services. Reducing operational risk through quality management. Quantifying and measuring risk with Six Sigma. Providing an IT risk scorecard. ContentsKey Concepts Discussed Contents Version 2.1: August 2002 (Revised March 2003) About this Document Management Summary Introduction Factors Affecting Risk Risk Management and the New Read More

Improving the Candidate Experience for Recruitment: Why First Impressions are Everything


In today's job market, the pressure is on when it comes to planning for a positive candidate experience. Job seekers are more vocal than ever, openly posting their job search experiences throughout their social networks. Therefore a positive candidate experience can generate highly beneficial word-of-mouth, while a bad experience can damage your company's reputation and make others less likely to apply.

Read this guide to discover how you can provide an engaging recruitment experience while uncovering the best talent with the right skills.

itsm improving event resolution  HCM,human capital management,Ultimate Software,HCM solution,talent management,people management Read More

Production Intelligence--Improving Production by Filling a Traditional Gap


Enterprises understand the value of integration. One area that has been ignored is the plant. Plant systems and corporate systems must be complementary and leverage each other to provide their maximum value. Production intelligence provides both integration and valuable information which is not available in either type of system.

itsm improving event resolution  Intelligence--Improving Production by Filling a Traditional Gap Introduction In most plants, a systems gap exists between the corporate systems (ERP, SCM, CRMS, etc.) and the plant systems (MES, LIMS, maintenance, etc.) As with any integration gap, the value of both sets of systems cannot be fully leveraged without integration. We are seeing a relatively new set of applications aimed at both integrating the plant and corporate systems plus providing an integrated view not available from either Read More

Supply Chain Event Management RFI/RFP Template


Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology

itsm improving event resolution   Read More

Improving Profitability through Better Human Capital Management


Human capital costs account for at least half of the variable costs within a company. Yet this cost center is typically managed with less fiscal discipline, fewer business intelligence metrics, and more compromise than the more traditionally valued business aspects such as development and infrastructure.

Human capital management (HCM) needs best practices just like the other aspects of your business—a high turnover increases costs for training and knowledge transfer, while too many disengaged employees means a loss of profits from your bottom line.

This paper looks at how having a single, integrated, and comprehensive talent management solution can help manage all aspects of the employment lifecycle and aid in the management of human capital costs. Included here are case studies of five organizations that have used comprehensive talent management solutions and experienced good results, including increases in sales per employee and higher profits per employee.

The organizations discussed include a large restaurant chain, a restaurant supplier, an automotive services chain, a food retailer, and a bank holding company. Read on for real-life examples of successful human capital cost reduction through best practices brought about by HCM software solutions, such as streamlined processes, higher accuracy, and improved cost and time savings.

itsm improving event resolution  human capital management, HCM, talent management, talent, variable costs, human capital costs, HR costs Read More

The Many Faces of PLM Part One: Event Summary


Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings that serve a common theme and contribute to overlapping value propositions. Like previous application suites, there is strategic value in approaching PLM as a set of inter-related requirements as opposed to just a collection of function-specific requirements. This is a report on the observations from the 2003 Product Development Manager’s Association (PDMA) Conference.

itsm improving event resolution  Many Faces of PLM Part One: Event Summary Event Summary The Product Development Managers Association (PDMA) is a professional organization dedicated to furthering the practice of product development. In October of 2003, PDMA held their annual conference with the theme The Business of Product Development People, Process & Technology Across the Life Cycle . The conference was an excellent event for professionals with a common interest in better managing commercial products to share ideas and learn from Read More

Standing Up in a Down Economy: Six Strategies for Improving Operations and Profits


The US and world markets are facing dramatic economic challenges. You may be questioning whether the business practices that worked for you before will continue to provide the same levels of profitability. To improve your operations or profitability, you need to take advantage of new technologies. But to get started, you need to know where you stand, and in which direction to move. Find out more about leadership strategy.

itsm improving event resolution  Up in a Down Economy: Six Strategies for Improving Operations and Profits The US and world markets are facing dramatic economic challenges. You may be questioning whether the business practices that worked for you before will continue to provide the same levels of profitability. To improve your operations or profitability, you need to take advantage of new technologies. But to get started, you need to know where you stand, and in which direction to move. Find out more about leadership strategy. Read More

People and SOA: Improving Productivity through People Collaboration


In any organization, people remain one of the largest sources of value when it comes to business processes. But providing them with tools that can be easily accessed and used has its challenges. As we move into the era of service-oriented architecture (SOA), portal and collaboration software now delivers the essential people-focused capabilities businesses need, while adding significant value to the organization.

itsm improving event resolution  and SOA: Improving Productivity through People Collaboration In any organization, people remain one of the largest sources of value when it comes to business processes. But providing them with tools that can be easily accessed and used has its challenges. As we move into the era of service-oriented architecture (SOA), portal and collaboration software now delivers the essential people-focused capabilities businesses need, while adding significant value to the organization. Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

itsm improving event resolution  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More

Improving Employee Productivity with Social Tools


With tech-savvy ‘millennials’ becoming an ever-greater percentage of the workforce, today’s corporate culture is rapidly changing. And while these changes can create roadblocks for HR professionals, they also present a unique opportunity to implement solutions that increase employee productivity and hence your company’s profitability. Here’s your roadmap to navigating—and benefiting from—the changing face of your global workforce.

itsm improving event resolution  social tools, Social collaboration software, Social learning platform, Social technology, Blended learning, Collaboration Software, Business Collaboration, social tools and productivity, talent management, onboarding, Read More

TEC Presents Software Evaluation Methodology at Gartner's Small Business Vision Event in Toronto


According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC's stated objective of assisting SMBs in complex evaluations of enterprise software.

itsm improving event resolution   Read More

Planning and Budgeting: Improving Effectiveness through Best Practices and Technology


Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are.

itsm improving event resolution  and Budgeting: Improving Effectiveness through Best Practices and Technology Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are. Read More

Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?


Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of this blog series) and Microsoft Dynamics products (see Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft

itsm improving event resolution  Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see  Part One of this blog series) and Microsoft Dynamics products (see  Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft Dynamics. Lesser-known Read More