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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » itsm improving event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

itsm improving event resolution  Probabilistic Event Resolution | ITSM Improving Event Resolution | ITSM Automating Event Resolution | ITSM Event Resolution Invention | ITSM Optimization of Event Resolution | ITSM System Supported Optimization | ITSM Event Processing | ITSM Corresponding Resolution Event | ITSM Tactical Event Resolution | ITSM Event Resolution Step | ITSM Event Resolution Include Biases | ITSM Integrating Event Resolution | ITSM Event Resolution Dependent | ITSM Rate IT Event Resolution | ITSM Highest-Resolution Model | Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

itsm improving event resolution  , Information Technology , ITSM Framework , Management Information Systems . Implications for CIOs of the New Basel Accord Key Concepts Discussed Impact of Basel II on IT system services. Reducing operational risk through quality management. Quantifying and measuring risk with Six Sigma. Providing an IT risk scorecard. ContentsKey Concepts Discussed Contents Version 2.1: August 2002 (Revised March 2003) About this Document Management Summary Introduction Factors Affecting Risk Risk Management and the New Read More...
Improving and Expanding: The Road Ahead for a Drop-ship Facilitator
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction

itsm improving event resolution  CommerceHub,Partner Relationship Management,PRM,drop-shipping,hosted supplier integration,order management,multichannel retailing,e-tailing,SRM,supplier relationship management,fulfillment models,global data synchronization,GDS Read More...
Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

itsm improving event resolution  Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You''ll learn how to manage your contac Read More...
Improving Regulatory Compliance with Encryption
As a bedrock element of any sound corporate data protection strategy, encryption protects valuable company data, whether it is at rest, in transit, or in use

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Flexible IT Resourcing Assists Organisations in Improving Business Efficiencies and Reducing Overall Costs by 25%
Most organizations are facing staffing challenges for short- and long-term information technology (IT) projects. They don’t have the in-house skills and

itsm improving event resolution  IT Resourcing Assists Organisations in Improving Business Efficiencies and Reducing Overall Costs by 25% Most organizations are facing staffing challenges for short- and long-term information technology (IT) projects. They don’t have the in-house skills and resources to fulfill all of the business requirements. This in turn threatens their business continuity and quality of service. This white paper looks at how deploying flexible IT resourcing can deliver cost-effective and efficient services. Read More...
Inovis Delves into PIM by Snatching QRS Part One: Event Notes
The termination of QRS'' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a

itsm improving event resolution  Delves into PIM by Snatching QRS Part One: Event Notes Event Summary As recently discussed in Not All Acquisitions Happen: JDA and QRS , the initially seemingly well thought out acquisition between JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community building solutions, with nearly 10,000 retail and Read More...
Event: TEC''s Jorge García to Speak at Salon BI Montreal
TEC''s business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am)

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8 Strategies for Improving Performance from Concept to Customer
External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the

itsm improving event resolution  Strategies for Improving Performance from Concept to Customer External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time, and improve performance measurement across the entire chain. Read More...
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

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An Executive’s Guide to Event Log Management Strategy
Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices

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Planning and Budgeting: Improving Effectiveness through Best Practices and Technology
Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent

itsm improving event resolution  and Budgeting: Improving Effectiveness through Best Practices and Technology Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are. Read More...
Supply Chain Event Management RFI/RFP Template
Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology

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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

itsm improving event resolution  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
Improving Backup Performance with Defragmentation
As organizational storage allocation requirements multiply, the time required to back up file-based data also continues to increase. While software vendors

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