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 itsm improve event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management RFI/RFP Template

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Documents related to » itsm improve event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

itsm improve event resolution  v2, the notion of ITSM came to fruition. IT was seen as a service provider-separate from the business-that focused on the quality and efficiency of IT processes. Today, with ITIL v3, the focus is on service management -as distinct from IT service management. The emphasis falls on business needs, not IT needs. To help the business realize strategic objectives, IT needs to be fully aligned and integrated with the rest of the business. While IT must manage change meticulously, it must also cultivate a por Read More

Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary


While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market.

itsm improve event resolution  Keeps on Rounding up Its Business Solutions Part One: Event Summary Event Summary At the beginning of October, during the annual conference of the American Production and Inventory Control Society , APICS 2003 , in addition to Microsoft Corporation ''s (NASDAQ: MSFT) initiative to avail a majority of its Microsoft Business Solutions (MBS) division''s enterprise resource planning (ERP) offerings with long needed pieces of product lifecycle management (PLM) functionality through an extension of the Read More

SMBs Must Eliminate Information Silos to Improve the Customer Experience


This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer experience.

itsm improve event resolution  Must Eliminate Information Silos to Improve the Customer Experience This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer Read More

Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?


Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of this blog series) and Microsoft Dynamics products (see Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft

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SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

itsm improve event resolution  Coming to Your Next Sports and Entertainment Event SAP has announced plans to acquire Ticket-Web GmbH & Co. KG , a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters, venues, and teams market events over the Internet and Read More

Geac Awakens On Its Deathbed - Part 1: Event Summary


While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the company has also long passed up an opportunity to be a top-notch applications vendor.

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CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary


While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify.

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How to Improve the Accuracy of Your Forecasts


Increased competition, lower margins, and more customer demands mean that distributors have to provide better product availability and more services with fewer profit dollars. To accomplish this, estimates of future use of stocked items must be as accurate as possible. Discover how analyzing weighted averages, trend factors, and other formulas can help you accurately anticipate—and manage—future demand for your products.

itsm improve event resolution  How to Improve the Accuracy of Your Forecasts How to Improve the Accuracy of Your Forecasts If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Identifying market trends is essential to good demand planning and peak performance in the manufacturing and retail industries. Consumer Driven Planning for Microsoft Dynamics AX provides insight into demand trends, helps you align your internal processes and policies around accurate demand Read More

Joint SAP-MolecularHealth Project to Improve Cancer Treatment


During the SAPPHIRE Now and SAP TechEd conference in Madrid, it was announced that MolecularHealth, a provider of clinico-molecular informatics, has signed a partnership with SAP to improve oncologists' efforts in enhancing the quality of treatment for cancer patients. By improving the decision-making process, oncologists will be able to provide better personalized treatments. The

itsm improve event resolution  SAP-MolecularHealth Project to Improve Cancer Treatment During the SAPPHIRE Now and SAP TechEd conference in Madrid , it was announced that MolecularHealth , a provider of clinico-molecular informatics, has signed a partnership with SAP to improve oncologists'' efforts in enhancing the quality of treatment for cancer patients. By improving the decision-making process, oncologists will be able to provide better personalized treatments. The project involves the use of the SAP HANA platform to translate Read More

Hydro One Networks Chooses Space-Time Insight to Improve Service Reliability


Hydro One Networks, a planning, construction, operations, and maintenance provider for transmission and distribution networks in Ontario recently selected the Space-Time Insight Situational Intelligence suite to provide a consistent and comprehensive view of asset risks and priorities to help operators and field service crews to collaborate and improve lifecycle decisions over all maintenance

itsm improve event resolution  One Networks Chooses Space-Time Insight to Improve Service Reliability Hydro One Networks , a planning, construction, operations, and maintenance provider for transmission and distribution networks in Ontario recently selected the  Space-Time Insight Situational Intelligence suite to provide a consistent and comprehensive view of asset risks and priorities to help operators and field service crews to collaborate and improve lifecycle decisions over all maintenance planning of their grid. The solutio Read More

Know the Facts and Improve Social Recruiting ROI


Each social media network plays a role in your recruiting efforts. Find out more.

itsm improve event resolution  the Facts and Improve Social Recruiting ROI Read More

4 Ways to Automate and Improve Your Buyer/Supplier Relationship


Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you can use to automate the demands of business communication so it is more reliable, efficient, and profitable—and delivers more value to your customers. Learn about the four key practices that can help you improve your B2B relationships with buyers or sellers.

itsm improve event resolution  Ways to Automate and Improve Your Buyer/Supplier Relationship Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you can use to automate the demands of business communication so it is more reliable, efficient, and profitable—and delivers more value to your customers. Learn about the four key practices that can help you improve your B2B relationships with buyers or sellers. Read More

SAP Bolsters NetWeaver's MDM Capabilities Part One: Event Summary


SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

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Preventing Data Corruption in the Event of an Extended Power Outage


Despite advances in technology, power outages continue to be a major cause of PC and server downtime. Protecting computers with uninterruptible power supply (UPS) hardware is part of a total solution, but power management software is also needed to prevent data corruption after extended power outages. Learn about the various software configurations you can implement and the best practices that can help you ensure uptime.

itsm improve event resolution   Read More