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Software Functionality Revealed in Detail
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 itsm highest resolution model

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for the Oil and Gas Industry (Upstream)

The model of ERP systems for the upstream oil and gas sector addresses the particularly specialized business model of this industry. It is common practice for companies, individuals, and government agencies to form partnerships to explore, develop, and share production of oil wells. More often than not, this is a short-term alliance rather than a long-term partnership, and business structuring must therefore be flexible at initial set-up and throughout the lifespan of the venture. This model of ERP systems includes criteria for financials, human resources, production data capture and reporting, maintenance management, and supply chain management (SCM) functionality. 

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

itsm highest resolution model  The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer severe IT service outages. 76% of the participants identified significant gaps in the Read More

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

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Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model


Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

itsm highest resolution model  call center,remote,recruiting,agent,remote call center,call center software,call center services,call center training,call center solution,customer service call center,service call center,service call centers,home call center,work at home call center,home agent call center Read More

iQ2


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Get on the Grid: Utility Computing


The latest business model in licensing is the utility (on demand) computing and associated pricing. Sometimes called "grid" computing, it allows customers to purchase processing power and software access as needed, and pay based on how much and how often the software has been used.

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Is the SaaS Model Right for You?


For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces complexity by outsourcing most of the infrastructure needed to run software applications, and reduces costs by charging only for what is consumed. But you can also adopt a hybrid SaaS model, in which some systems are outsourced and others are kept in-house. Learn more.

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Manufacturers and the SaaS Delivery Model


Find out about the advantages of SaaS inreport, Manufacturers and the SaaS Delivery Model.

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Using the Generalized Cost Containment (GCC) Model


Enterprise impact analysis is the heart of the incident management process. Unlike threat-based risk assessments, this analysis focuses on the business impacts, regardless of the cause. Delving into the functions of enterprise elements, the analysis evaluates how any interruption will affect normal functioning. It also provides a framework for determining what’s relevant—and what isn’t relevant—to managing the incident.

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Autodesk Sets the Bar for Cloud Product Development


Enormous 3D model file sizes, massive data with a very high level of fidelity and precision, and elaborate 3D visualization are just a few of the requirements of customers using Autodesk and other design software solutions. At the recent Autodesk University 2014 conference, Autodesk announced several initiatives and products to enable designers and engineers to work in new and improved ways, including A360 Team, Autodesk Fusion 360, and Autodesk PLM 360. Find out more in this Autodesk product note from TEC principal analyst P.J. Jakovljevic.

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The ASP Decision


The ASP model is the latest in a long line of silver bullets that are supposed to simplify the delivery of technology’s benefits to the business world. This article provides some simple guidelines for determining if you should consider the ASP model along with thoughts on selecting an ASP.

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Choosing the Right Deployment Model for Your Multichannel Commerce Platform


There’s no one, single, proven way for retailers to succeed at delivering a multichannel shopping experience. Each retailer’s unique business model needs to be the shaper and driving force behind the technology that will power their customer experience—not just the solutions themselves but the method and architecture of their deployment. Download this paper to find out more.

itsm highest resolution model  e-commerce solutions,multichannel commerce solution,multichannel retail software Read More

ERP for the Oil and Gas Industry (Upstream)


The model of ERP systems for the upstream oil and gas sector addresses the particularly specialized business model of this industry. It is common practice for companies, individuals, and government agencies to form partnerships to explore, develop, and share production of oil wells. More often than not, this is a short-term alliance rather than a long-term partnership, and business structuring must therefore be flexible at initial set-up and throughout the lifespan of the venture. This model of ERP systems includes criteria for financials, human resources, production data capture and reporting, maintenance management, and supply chain management (SCM) functionality.

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Evolving Business Application Preferences, Part 2: Deployment Preferences


Do executives prefer to deploy business applications on premise? Hosted? In a software-as-a-service (SaaS) model? Do deployment preferences vary by software category, region, or company size? How have these preferences changed over time? What are the implications for buyers, users, and providers of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology.

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The Build Operate Transfer Model of Payroll


Escalating costs and employee retention issues have led companies to cut costs and improve efficiencies associated with their back office support processes. Outsourcing of non-core processes can result in operating efficiencies, reduced liabilities, and provide access to leading technologies and process best practices. See how the build operate transfer (BOT) model of shared payroll services can benefit your organization.

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