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Documents related to » itsm event resolution efficiency


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

itsm event resolution efficiency  Event Notification NSM | ITSM Event Resolution | ITSM Effective Event Resolution | ITSM Fast Event Resolution | ITSM Improve Event Resolution | ITSM Event Resolution Process | ITSM Probabilistic Event Resolution | ITSM Improving Event Resolution | ITSM Automating Event Resolution | ITSM Event Resolution Invention | ITSM Optimization of Event Resolution | ITSM System Supported Optimization | ITSM Event Processing | ITSM Corresponding Resolution Event | ITSM Tactical Event Resolution | ITSM Event Read More
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

itsm event resolution efficiency  80,000 professionals in ITIL, ITSM and HP Software management applications. HP has more than 80 education centers worldwide that are authorized ITIL examination centers. HP has been actively involved in writing and reviewing ITIL publications, including providing authorship of ITIL v3 books and materials. HP provides comprehensive services-based on our unique expertise and experience in the development of ITIL standards-to help make your ITIL v3 projects successful. Find out more To learn more about how Read More
Rewrite or Wrap-Around Old Software? Part One: Event Summary
Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support

itsm event resolution efficiency  or Wrap-Around Old Software? Part One: Event Summary Event Summary There is a small group of vendors with brave and fresh ideas, which are by no means the prerogative of the biggest and the richest. This group has chosen to rewrite their applications on a new, possibly future-proof application framework. The intent of these visionary vendors is to address the ever increasing market awareness of the following facts: That almost every business changes and that software must change with the business Read More
Fujitsu Poised to (Inter)Stage Glovia''s Comeback Part One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu''s Interstage

itsm event resolution efficiency  Poised to (Inter)Stage Glovia''s Comeback Part One: Event Summary Event Summary Glovia International whose capabilities seem to be far greater than its recognition in the global enterprise applications market (largely due to a number of ownership and name changes throughout its history) seems to have finally gotten its ducks in a row, and is now poised for a noticeable return, backed up by a resplendent and committed parent company. In October 2003, a leading provider of extended ERP solutions for Read More
Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


itsm event resolution efficiency  Analyst Event Part Two: Dynamics Offerings for ERP and CRM I recently attended the Microsoft Dynamics Fall Analyst Event (FAE) 2012 in Washington state, which started with a tour of a local Microsoft Store (see Part 1 of this blog series,  Microsoft Analyst Event Part One: What’s New for Fall 2012 ). At the company’s Redmond, WA Microsoft headquarters, Kirill Tatarinov, President of the  Microsoft Business Solutions Division (MBS) , gave us the 2012 year-end review. One major point that Read More
Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By

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Business Analytics for Manufacturing: Four Ways to Increase Efficiency and Performance
Find out how IBM Business Analytics software (Cognos, SPSS, TM1, etc.) is helping gain visibility into revenue and profitability performance, control costs, and

itsm event resolution efficiency  IBM, business analytics, Cognos, SPSS, manufacturing, manufacturer, supply chain Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

itsm event resolution efficiency   Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

itsm event resolution efficiency  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More
New Dimensions in EC and SCM Part 2: The Efficiency Gains of E-Procurement
From point-and-click ordering using Web-based catalogs of individual suppliers, to marketplaces that bring together in one place the products or services

itsm event resolution efficiency  procurement,supply chain,purchase order tracking,purchasing consultants,supplier management software,procurement companies,supply chain consultants,purchase order system,software purchasing,purchase order software,purchasing consultant,supply chain consultant,purchase management,expense reduction analyst,purchase to pay Read More
Midwest Healthcare Provider Achieves Efficiency Boost and Cost Reduction
To better manage its rapidly growing and diverse employee base, Medica required an advanced performance management process that would link employee goals to the

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Warehouse Control Systems: Orchestrating Warehouse Efficiency
You’re probably already familiar with the role of a warehouse management system (WMS). But a warehouse control system (WCS)? In your warehouse, a WCS can play

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Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

itsm event resolution efficiency   Read More
Case Study: ProCurve Networking by HP Connects Sales Teams for Greater Efficiency
ProCurve Networking delivers wired and wireless enterprise networking solutions. With nearly four times the market growth rate, ProCurve needed a new customer

itsm event resolution efficiency   Read More
Storage Efficiency in a Virtual Environment
One of the critical components of any infrastructure is the storage layer. But companies often buy equipment without scoping their requirements. And, within a

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