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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itsm event resolution efficiency

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » itsm event resolution efficiency

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

itsm event resolution efficiency  80,000 professionals in ITIL, ITSM and HP Software management applications. HP has more than 80 education centers worldwide that are authorized ITIL examination centers. HP has been actively involved in writing and reviewing ITIL publications, including providing authorship of ITIL v3 books and materials. HP provides comprehensive services-based on our unique expertise and experience in the development of ITIL standards-to help make your ITIL v3 projects successful. Find out more To learn more about how Read More

Midwest Healthcare Provider Achieves Efficiency Boost and Cost Reduction


To better manage its rapidly growing and diverse employee base, Medica required an advanced performance management process that would link employee goals to the organization and corporate mission. Medica selected SumTotal’s integrated talent management platform to automate its performance management and goal setting processes. Find out how Medica realized a significant boost in efficiencies after just one review cycle.

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

itsm event resolution efficiency   Read More

Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued


Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP support, while using new pricing models to maintain and expand its existing customer base.

itsm event resolution efficiency  Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued Event Summary Continued In its quest to further embellish its E-Enterprise suite, Oracle will bolster a new portal, wireless capabilities, business intelligence (BI), workflow features, new Business Objects for Java, and improved support for industry standards and competitive offerings. Oracle plans to introduce Wireless Internet self-service applications for non-PC devices in an upcoming release of its 11i Suite that will enable Read More

Business Intelligence: A Guide for Midsize Companies - Improving Your Company’s Efficiency and Effectiveness, No Matter Its Size


Your company’s focus has been on streamlining operations, acquiring customers, increasing revenues and profitability, and outpacing the competition, instead of analyzing what’s going on and planning for the future. Further, you need to know where to concentrate your efforts. This white paper offers guidance on how to improve the efficiency and effectiveness of your company with business intelligence.

itsm event resolution efficiency  business intelligence solution,advanced analysis functionality,enterprise reporting,enterprise reporting software,enterprise reporting tool,enterprise reporting tools,enterprise reporting solutions,microsoft enterprise reporting,enterprise reporting strategy,enterprise reporting platform,enterprise reporting system,business intelligence solution providers,microsoft business intelligence solution,enterprise reporting architecture,enterprise reporting best practices Read More

Counting the Cost of Network Efficiency


It is hard to quantify the costs of poor network or application management, but they include lost productivity due to time spent fixing problems and increased capital and operating expenses. But when creating IT budgets, organizations need to consider the impact of investment in network and application management on overall revenues. IT efficiency should be a priority item for any corporate agenda, and executives need to understand that the network is not only a core part of what their organization does, but plays a key role in achieving business goals.

There is actually a direct correlation between network performance and application performance. There is of course intrinsic value in network hardware and software, but more importantly many people in the organization rely on the applications that the network supports—so if the network is running slowly, users’ applications will slow down too. Hence a budget priority should be where changes in the network are needed to avoid problems arising or improve application performance and hence overall productivity.

This white paper makes a case for the organizational need for solutions and tools which provide network performance information and help identify problems and their causes and areas where improvements should be made, making it possible for budgetary decisions to be based on performance data. It looks at questions the IT team needs to ask to get to the heart of network problems and find the best solution, as well as three categories of network improvements, and also details how an AANPM, or application aware network performance management solution, takes an application-centric approach to network issues and can lead to faster problem solving, reducing downtime, increasing productivity, and saving troubleshooting time.

itsm event resolution efficiency  network performance management, network security, network performance monitoring, Network, AANPM, application, network performance, network management, application performance, IT budget, IT management Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

itsm event resolution efficiency   Read More

Storage Efficiency in a Virtual Environment


One of the critical components of any infrastructure is the storage layer. But companies often buy equipment without scoping their requirements. And, within a virtual environment, ongoing maintenance and monitoring of storage tiers is more often overlooked than in a non-virtualized environment. Learn more about storage tiers, as well as considerations and techniques related to storage in a virtualized environment.

itsm event resolution efficiency  PHD Virtual,virtual storage management,data storage,data storage management,virtual data storage,tiered storage,tiered storage model,tier one data,tier two data,data access requirements,data categories,data life cycle process,thin provisioning,data de-duplication,linked clones Read More

Evolution for Efficiency: Active Collateral Management


In a post-crisis financial landscape, regulators are implementing policies that are driving firms to secure financial transactions with increasing amounts of collateral and clear more financial transactions through central counterparties. Reactionary industry debates on the effectiveness of these new measures are now giving way to practical discussions on how individual firms can adjust their business practices to succeed in this new environment.

itsm event resolution efficiency  Collateral management, financial regulation, financial collateral management, financial collateral allocation, active collateral management desk, active collateral management Read More

Business Analytics for Manufacturing: Four Ways to Increase Efficiency and Performance


Find out how IBM Business Analytics software (Cognos, SPSS, TM1, etc.) is helping gain visibility into revenue and profitability performance, control costs, and manage complex supply chains.

itsm event resolution efficiency  IBM, business analytics, Cognos, SPSS, manufacturing, manufacturer, supply chain Read More

Improving IT Efficiency through Effective Print Management


The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.

itsm event resolution efficiency  MPS,Print Management,Facilities Management,Procurement,IT Management,eCommerce,IT Budget,print services,managed print services,print management services,print management software,managed print services definition,print management service,online print services,print management solutions Read More

An Improved Architecture for High-efficiency, High-density Data Centers


Globally, data center power and cooling infrastructure wastes more than 60 million megawatt-hours per year that do not contribute usefully to powering IT equipment. This is an enormous financial burden on industry, and is a significant public policy environmental issue. Find out about the principles of a new data center architecture that can be implemented today to dramatically improve the electrical efficiency of your data center.

itsm event resolution efficiency  data center efficiency,data center energy efficiency,density data centers,efficiency high density,architecture high efficiency,high density data centers,data center efficiency Read More

Taking an Integrated Approach to Energy Efficiency


The high costs of new or expanded data centers, exponential growth in power costs, increased regulations, and the desire to minimize carbon emissions are all driving the recognition that managing energy is of critical importance. Organizations are focused on deploying more efficient systems and tracking the impact of energy consumption more closely. Learn about the issues associated with “greening” today’s enterprises.

itsm event resolution efficiency  an Integrated Approach to Energy Efficiency Green businesses have identified the need to incorporate cost savings and energy efficiency. Faced with the issue of an energy efficient data center, businesses are looking for ways to optimize their computing environments to the benefit of their bottom line and our planet. IBM believes the two efforts are highly complementary. Source: IBM Resources Related to Taking an Integrated Approach to Energy Efficiency : Sustainable Energy (Wikipedia) Energy Read More

Supply Chain Visibility Excellence: Fostering Security, Resiliency, and Efficiency


The increased complexity of global supply chains has led to longer lead time, more pipeline inventory, and the need to control downstream and upstream logistics. Growing supply chain complexity is a top business pressure, contributing to increased supply chain management costs. This report focuses on gaining visibility into critical elements across the end-to-end logistics network for improving cost and service.

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