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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itsm effective event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » itsm effective event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

itsm effective event resolution  v2, the notion of ITSM came to fruition. IT was seen as a service provider-separate from the business-that focused on the quality and efficiency of IT processes. Today, with ITIL v3, the focus is on service management -as distinct from IT service management. The emphasis falls on business needs, not IT needs. To help the business realize strategic objectives, IT needs to be fully aligned and integrated with the rest of the business. While IT must manage change meticulously, it must also cultivate a Read More

10 Steps in Presenting an Effective Business Case for a Learning Management System


Many companies don’t place a high enough value on the importance of learning and development. How can you convince the rest of your organization to get on board? You need to build a business case that involves more than a return on investment (ROI) document or static business plan. Find out ten steps that can help you address immediate problems, build alliances throughout the company, and make a successful business case.

itsm effective event resolution  Steps in Presenting an Effective Business Case for a Learning Management System Many companies don’t place a high enough value on the importance of learning and development. How can you convince the rest of your organization to get on board? You need to build a business case that involves more than a return on investment (ROI) document or static business plan. Find out ten steps that can help you address immediate problems, build alliances throughout the company, and make a successful business case. Read More

Microsoft Analyst Event Part One: What’s New for Fall 2012


The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where Windows 8 and Surface were all the rage. Windows 8 is about the following three features: Performing tasks with fewer clicks -- the “tiles” (formerly called the “Metro” look-and-feel) are updated in real time, whereas on, say,

itsm effective event resolution   Read More

Effective Food-service Trade-spending and Contract Management


For food-service manufacturers, effective trade-spending and contract management are essential to stimulate demand, and to reward distributors and operators for achieving volume and growth objectives. The execution of such programs, however, is often a painful process for all parties involved. Find out how you can manage the entire bill-back life cycle, from initiation to settlement, and minimize error-prone manual intervention.

itsm effective event resolution  Food-service Trade-spending and Contract Management For food-service manufacturers, effective trade-spending and contract management are essential to stimulate demand, and to reward distributors and operators for achieving volume and growth objectives. The execution of such programs, however, is often a painful process for all parties involved. Find out how you can manage the entire bill-back life cycle, from initiation to settlement, and minimize error-prone manual intervention. Read More

Creating an Effective Social Recruiting Strategy—A Guide


This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company brand recognition, and reduce sourcing costs to meet company objectives.

itsm effective event resolution  an Effective Social Recruiting Strategy—A Guide This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company brand recognition, and reduce sourcing costs to meet company objectives. Read More

TEC Presents Software Evaluation Methodology at Gartner's Small Business Vision Event in Toronto


According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC's stated objective of assisting SMBs in complex evaluations of enterprise software.

itsm effective event resolution   Read More

7 Secrets to Effective Follow-up Marketing


Apply these seven secrets to your marketing, and you’ll get two to four times the number of deals from a batch of leads. Sounds outrageous? Well, how about this, then? You don’t need an army of telemarketers or a team of slick sales people to do it, either.

itsm effective event resolution  Secrets to Effective Follow-up Marketing Apply these seven secrets to your marketing, and you’ll get two to four times the number of deals from a batch of leads. Sounds outrageous? Well, how about this, then? You don’t need an army of telemarketers or a team of slick sales people to do it, either. Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

itsm effective event resolution  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More

Selecting a Cost-Effective Conferencing Solution


As you evaluate conferencing solutions for your organization, an important selection consideration should be the overall cost of the solution; both initial and on-going. It is necessary to evaluate the cost of your current conferencing solution as well as whether an on-premise alternative will pay for itself in a reasonable amount of time. Find out how.

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Technology's Role in an Effective Enterprise-wide Operational Risk Program


The current focus in operational risk management is on enterprise-wide data capture across loss events, key risk indicators and self-assessments, with follow-up actions based on triggers. A system should satisfy regulatory requirements, such as Basel II and the US Sarbanes Oxley Act, and be built in a manner that minimizes the impact of changing business management functionality.

itsm effective event resolution  s Role in an Effective Enterprise-wide Operational Risk Program The current focus in operational risk management is on enterprise-wide data capture across loss events, key risk indicators and self-assessments, with follow-up actions based on triggers. A system should satisfy regulatory requirements, such as Basel II and the US Sarbanes Oxley Act, and be built in a manner that minimizes the impact of changing business management functionality. Read More

Seven Steps for Effective Leadership Development


To identify, attract, fill, and retain corporate leadership talent, companies need to focus on hiring strategies, employee development, and career and succession planning. However, most companies are not well prepared to fill vacancies in their leadership roles. By employing consistent, organization-wide talent management programs at all levels, companies can develop effective leadership and return significant business value. This executive brief outlines how the use of consistent, enterprise wide talent management programs can help organizations develop effective leadership and return significant business value.

itsm effective event resolution  Steps for Effective Leadership Development To identify, attract, fill, and retain corporate leadership talent, companies need to focus on hiring strategies, employee development, and career and succession planning. However, most companies are not well prepared to fill vacancies in their leadership roles. By employing consistent, organization-wide talent management programs at all levels, companies can develop effective leadership and return significant business value. This executive brief outlines Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

itsm effective event resolution   Read More

Geac Awakens On Its Deathbed - Part 1: Event Summary


While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the company has also long passed up an opportunity to be a top-notch applications vendor.

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