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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itsm effective event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » itsm effective event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

itsm effective event resolution  v2, the notion of ITSM came to fruition. IT was seen as a service provider-separate from the business-that focused on the quality and efficiency of IT processes. Today, with ITIL v3, the focus is on service management -as distinct from IT service management. The emphasis falls on business needs, not IT needs. To help the business realize strategic objectives, IT needs to be fully aligned and integrated with the rest of the business. While IT must manage change meticulously, it must also cultivate a Read More

Improving IT Efficiency through Effective Print Management


The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.

itsm effective event resolution  IT Efficiency through Effective Print Management The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities. Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

itsm effective event resolution  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More

Six Steps to Effective Inventory Management


You can take two approaches to inventory management: assume it’s a necessary evil and implement an inventory reduction program when cash gets tight, or put an active inventory management process in place, and continually improve the business results. Learn how to view inventory as cash that can be invested in other ways: move from reactive inventory management to lean and active inventory management in six easy steps.

itsm effective event resolution  Steps to Effective Inventory Management You can take two approaches to inventory management: assume it’s a necessary evil and implement an inventory reduction program when cash gets tight, or put an active inventory management process in place, and continually improve the business results. Learn how to view inventory as cash that can be invested in other ways: move from reactive inventory management to lean and active inventory management in six easy steps. Read More

10 Principles for Building an Effective Human Capital Plan


Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.

itsm effective event resolution  Principles for Building an Effective Human Capital Plan Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people. Read More

How to Survive and Thrive with Effective Refrigerant Tracking


Collecting, organizing, and reporting refrigerant gas usage is challenging and loaded with complexity. Often system auditing is confusing, and it’s difficult to remain in compliance with constantly changing regulations. Find out why staying in compliance is so important, and how you can save money, reduce emissions, and retain critical assets. Thrive in a carbon-constrained world while managing your refrigerants.

itsm effective event resolution  to Survive and Thrive with Effective Refrigerant Tracking Collecting, organizing, and reporting refrigerant gas usage is challenging and loaded with complexity. Often system auditing is confusing, and it’s difficult to remain in compliance with constantly changing regulations. Find out why staying in compliance is so important, and how you can save money, reduce emissions, and retain critical assets. Thrive in a carbon-constrained world while managing your refrigerants. Read More

Enhancing Governance, Risk, and Compliance through Effective Risk Management


Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management.

itsm effective event resolution  Governance, Risk, and Compliance through Effective Risk Management Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management. Read More

Maximize Distribution Software for Effective Replenishment Parameters


Distributors rely on software to help them make decisions about when and how much product inventory to replenish or reorder. But for the software to work effectively, it must be set up and used correctly. Learn how to implement the key replenishment parameters found in most distribution applications software packages, and how you can optimize their functionality to maximize your return on investment (ROI) and your profit.

itsm effective event resolution  Distribution Software for Effective Replenishment Parameters Distributors rely on software to help them make decisions about when and how much product inventory to replenish or reorder. But for the software to work effectively, it must be set up and used correctly. Learn how to implement the key replenishment parameters found in most distribution applications software packages, and how you can optimize their functionality to maximize your return on investment (ROI) and your profit. Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

itsm effective event resolution   Read More

Event: TEC's P.J. Jakovljevic at SuiteWorld 2013


TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013. The event will be moderated by blogger and influencer Vinnie Mirchandani. P.J. will be joined by fellow experts Phil Wainewright, Dennis Howlett, and Brad Kugler in discussing how technologies such as social networks, mobile

itsm effective event resolution   Read More

How Effective Project Management Leadership Enabled the Logistics Industry to Reap Large Rewards


Just one generation ago, the courier industry was essentially nonexistent. Today, in 2008, it is one of the largest means of transporting daily shipments for all industry sectors. According to the US Department of Commerce statistics, air freight accounted for nearly 40 percent of all international trade merchandise in 2007, equaling about $4.8 trillion (US), with express delivery accounting for

itsm effective event resolution  Effective Project Management Leadership Enabled the Logistics Industry to Reap Large Rewards Just one generation ago, the courier industry was essentially nonexistent. Today, in 2008, it is one of the largest means of transporting daily shipments for all industry sectors. According to the US Department of Commerce statistics, air freight accounted for nearly 40 percent of all international trade merchandise in 2007, equaling about $4.8 trillion (US), with express delivery accounting for 20 percent (or Read More

Hiring on Assumptions Is Not Cost-effective


The importance of resource selection is undervalued in the software industry. But in fact, the resource selection process is directly related to software development mission success. The in-house interview process typically fails to achieve comprehensive in-depth skills assessment, and is not cost-effective. However, you can improve matters by integrating external technical skills assessment expertise into the hiring process.

itsm effective event resolution   Read More

Effective Labor Management Provides Big Payback


Find out how in top five reasons for a labor management project.

itsm effective event resolution  Labor Management Provides Big Payback More and more, managers are asked to extract the greatest value for every payroll dollar spent. Can you calculate how much productivity you are missing with your current workforce? 15 percent? 30 percent? If you don''t know, you need to take action. But how do you accurately measure and increase workforce performance ? An effective labor management strategy helps you determine the amount of time employees spend doing unproductive work; how long it should take Read More