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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » itsm corresponding resolution event


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Oracle Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact
Although its service-oriented architecture-based platform and enterprise solutions will not likely be

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Skybot Scheduler
Skybot Scheduler is an easy-to-use yet powerful job scheduling solution for Windows, UNIX, and Linux servers. Skybot Scheduler can build event-driven

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Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

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Event - Driven Optimization: A New Model for Supply Chain Execution in the Retail Industry
As retailers strive to reduce inventories and manage working capital more effectively, they need to streamline processes throughout the supply chain to provide

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SAP Bolsters NetWeaver''s MDM Capabilities Part One: Event Summary
SAP''s determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by

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Microsoft TECHED 2013: Microsoft Expands Services for Enterprise IT
As part of its TECHED 2013 event in New Orleans, Microsoft has announced offerings to address the new needs of enterprise IT. On its path towards being cloud

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SSA Global Forms a Strategic Unit with an Extended-ERP Savvy Part One: Event Summary
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply

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The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary
Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all and even cruel to some. The tale of

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December 2012 Boston Analyst Roadshow Snapshot
I am glad I was among the analysts invited to the traditional December analyst roadshow, which takes place in the beautiful city of Boston, by the event

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Microsoft to Add
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor

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Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing

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Made2Manage Systems ''One Year After'': Reenergized and Growing Part One: Event Summary
Made2Manage Systems'' decision to go private under wealthy Battery Ventures'' wing appears to have been wise. Despite a draconic exodus of former executives and

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TEC Offer Tools for Software Selection at Gartner''s Small Business Vision Event in Boston
According to TEC, selections for enterprise software such as ERP, ECM, CRM, or SCM solutions may fail to meet requirements if an organisation undertakes a

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Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 3
Part 1 of this blog series talked about the historical background of the JRocket Marketing Grape Escape(TM) event. Grape Escape has become a June fixture over

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