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Documents related to » itsm challenges of the event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

ITSM CHALLENGES OF THE EVENT RESOLUTION: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


ITSM CHALLENGES OF THE EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


ITSM CHALLENGES OF THE EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

The Modern Approach to Workforce Planning: Best Practices in Today’s Economy
If you had to choose just one about workforce planning, this would be it!Find the Software Information You're Looking for. Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven workforce questions. As a result, many companies are currently operating in crisis mode, reacting to economic turmoil by downsizing their workforce. Find out how you can use workforce analytics for strategic workforce planning.

ITSM CHALLENGES OF THE EVENT RESOLUTION: The Modern Approach to Workforce Planning: Best Practices in Today’s Economy The Modern Approach to Workforce Planning: Best Practices in Today’s Economy Source: SAP Document Type: White Paper Description: Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven workforce questions. As a result, many companies are currently operating in crisis mode, reacting to
6/29/2009 9:36:00 AM

The Yin and Yang of Electronic Commerce
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows that result from E-Commerce activities.

ITSM CHALLENGES OF THE EVENT RESOLUTION: E-Commerce , Electronic Commerce, E-Commerce activities , What is E-Commerce, E-Commerce initiative, back office, E-commerce impact, E-commerce business function , Ecommerce Solution.
6/8/2002

Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams » The TEC Blog


ITSM CHALLENGES OF THE EVENT RESOLUTION: analytics, big data, complex events, industry watch, Teradata, teradata uda, teradata unified data architecture, tibco, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013

The Race to Realization
The Race to Realization. Read White Papers or Case Studies Associated with Targit platforn To survive in today’s ever-changing business environment, you need to make decisions and act quickly. To thrive, you need to do so more quickly than your competitors. Business intelligence (BI) solutions can support your ability to identify business opportunities and challenges, and to address them fast. Learn about a BI product that can help you identify challenges and opportunities and take action to capitalize on them.

ITSM CHALLENGES OF THE EVENT RESOLUTION: The Race to Realization The Race to Realization Source: Technology Evaluation Centers Document Type: TEC Report Description: To survive in today’s ever-changing business environment, you need to make decisions and act quickly. To thrive, you need to do so more quickly than your competitors. Business intelligence (BI) solutions can support your ability to identify business opportunities and challenges, and to address them fast. Learn about a BI product that can help you identify challenges and
8/7/2009 10:46:00 AM

Stalled Oracle Fumbling For A Jump-Start KitPart 2: Event Summary Continued
Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP support, while using new pricing models to maintain and expand its existing customer base.

ITSM CHALLENGES OF THE EVENT RESOLUTION: Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued P.J. Jakovljevic - April 15, 2002 Read Comments Event Summary Continued In its quest to further embellish its E-Enterprise suite, Oracle will bolster a new portal, wireless capabilities, business intelligence (BI), workflow features, new Business Objects for Java, and improved support for industry standards and competitive offerings. Oracle plans to
4/15/2002

Event: TEC s Aleksey Osintsev to Speak at Glovia Event » The TEC Blog


ITSM CHALLENGES OF THE EVENT RESOLUTION: ERP market, Glovia Customer Event, glovia ERP, glovia G2, TEC methodology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-02-2013

The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and relationships.

ITSM CHALLENGES OF THE EVENT RESOLUTION: customer relationship management, CRM, CRM vision, enhanced customer experience, CRM program, customer-centric vision, vision statement, leadership, relationship-based vision, critical business strategy, relationship-building behaviors.
9/16/2009


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