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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » itil tactical event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Improving Business Efficiency with Digital Dashboards
As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service

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Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

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CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some

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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

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Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines'' SCM capabilities should benefit users, a lot more cohesive

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The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality

itil tactical event resolution  First Step of an ITIL Initiative The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos. Read More
How to Get ITIL Done-Implementing ITIL and Making It a Reality
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight

itil tactical event resolution  to Get ITIL Done-Implementing ITIL and Making It a Reality In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all IT activities. But experience shows that ITIL initiatives still tend to stumble for a variety of reasons. Read More
ITIL and Its Impact in a Multiprovider Environment
The Information Technology Infrastructure Library (ITIL) has become an answer for many IT departments trying to solve their business problems. But many

itil tactical event resolution  that their investment in ITIL has failed to yield the anticipated return on investment (ROI). So what’s the key to maximizing ITIL ROI? First, understanding that the term “ITIL-compliant” has as many meanings as there are outsourcing service providers. Read More
GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part One: Event Summary
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary

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The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

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RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place

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TEC Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it will be moderating the

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Fujitsu Poised to (Inter)Stage Glovia''s Comeback Part One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu''s Interstage

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Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL

itil tactical event resolution  management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management. Read More

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