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Documents related to » itil tactical event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL TACTICAL EVENT RESOLUTION: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


ITIL TACTICAL EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

ITIL TACTICAL EVENT RESOLUTION: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Will Recent Acquisition Catalyze Catalyst’s Strategy?Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and execution. Over the past few years Catalyst's turnaround strategy has returned it to growth and profitability. As a result, it has recently been acquired by ComVest, a wealthy, private investment firm. This development may indicate private equity investors' renewed interest in this market and might validate the company's turnaround strategy that began in late 2001. Still, the question remains whether the anticipated infusion of capital from ComVest will enable Catalyst to become a consolidator and rejoin its mightier direct competitors in the industry's upper echelon.

ITIL TACTICAL EVENT RESOLUTION: batch process manufacturing, difference between production and manufacturing, erp manufacturing, erp manufacturing process software, manufacturing planning, manufacturing process management, manufacturing production, manufacturing software, manufacturing supply chain, manufacturing supply chain management, manufacturing system, planning production software, process control manufacturing, process manufacturing, process manufacturing definition, process manufacturing erp, process manufacturing industry, process manufacturing management, process manufacturing software, process manufacturing .
10/25/2004

Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams » The TEC Blog


ITIL TACTICAL EVENT RESOLUTION: analytics, big data, complex events, industry watch, Teradata, teradata uda, teradata unified data architecture, tibco, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

ITIL TACTICAL EVENT RESOLUTION: FSM software, field service software, FSM cloud-based solution, ServiceMax, ServiceMax cloud solution, FSM automation, field service work order automation, field service scheduling automation, Kinetico.
6/12/2013 2:28:00 PM

How to Select a Sales and Operations Planning (S&OP) System
Mature sales and operations planning (S&OP) is more than a sales forecasting or tactical planning tool. S&OP is a decision-making mechanism for aligning strategic plans with sales, operational, and financial plans. Download this TEC executive brief for pointers on selecting an S&OP system, information about how mature S&OP processes can help tackle critical business issues, and key S&OP system capabilities to look for.

ITIL TACTICAL EVENT RESOLUTION: How to Select a Sales and Operations Planning (S&OP) System How to Select a Sales and Operations Planning (S&OP) System Source: Technology Evaluation Centers Document Type: TEC Report Description: Mature sales and operations planning (S&OP) is more than a sales forecasting or tactical planning tool. S&OP is a decision-making mechanism for aligning strategic plans with sales, operational, and financial plans. Download this TEC executive brief for pointers on selecting an S&OP system, information about how
9/8/2010 3:17:00 PM

BT Haber


ITIL TACTICAL EVENT RESOLUTION: Publishing Event Management and Marketing Services

Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog


ITIL TACTICAL EVENT RESOLUTION: CRM, ERP, FAE, ipad, Microsoft Analyst Event, microsoft dynamics, Microsoft Office, microsoft store, perceptive pixel, retail, surface, windows 8, xbox kinect, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-12-2012

RedPrairie to Spread Across Europe through LIS AcquisitionPart One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place for various reasons, finally seems to be happening.

ITIL TACTICAL EVENT RESOLUTION: red prairie, red prairie corp, red prairie corporation, red prairie logistics, red prairie software, red prairie tms, red prairie warehouse, red prairie wms, redprairie, redprairie corporation, redprairie software, accounting management system, accounting software, asset management software, asset management system, asset tracking, asset tracking software, asset tracking system, automated management system, book inventory software, business inventory software, business management, business management software, crm management system, customer management system, distribution centers, .
4/28/2004


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