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 itil study


Case Study: An ITIL Capacity Assessment and Strategic Alignment
Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology

itil study  Study: An ITIL Capacity Assessment and Strategic Alignment Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology Infrastructure Library (ITIL) best practices are gaining popularity as one way to manage change. However, implementing ITIL best practices in an IT organization is not without challenges. Learn about the approaches that can be used for successful ITIL implementation.

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Browse RFP templates

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Documents related to » itil study

ITIL Foundation Fasttrack-The Way You Want It!


The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

itil study  centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment. Read More

ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

itil study  Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More

Case Study: Fair Isaac Corporation


Fair Isaac Corporation’s FICO scores—the global industry standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair Isaac was using a simple in-house license manager to protect new installations of the FICO score, but as new implementations spread around the world, the company decided it needed a new system to manage its licenses. Learn about its chosen solution.

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

itil study  Event Notification MIS | ITIL Event Resolution | ITIL Effective Event Resolution | ITIL Fast Event Resolution | ITIL Improve Event Resolution | ITIL Event Resolution Process | ITIL Probabilistic Event Resolution | ITIL Improving Event Resolution | ITIL Automating Event Resolution | ITIL Event Resolution Invention | ITIL Optimization of Event Resolution | ITIL System Supported Optimization | ITIL Event Processing | ITIL Corresponding Resolution Event | ITIL Tactical Event Resolution | ITIL Event Read More

Case Study: SKF Group


Supplier of bearings, seals, and lubrication systems, SKF works closely with its customers to develop products. As such, accurate product data and efficient collaboration—especially in SKF’s automotive division—are crucial. Currently, SKF uses PTC’s Windchill product lifecycle management (PLM) solution suite to manage document sharing, support of internal product development processes, and more. Learn about the benefits.

itil study  PTC,pdm,cad software,product data,free cad software,cad cam software,product lifecycle management,3d cad software,product development process,auto cad software,cad design software,cad tools,pdmworks,plm software,product data management Read More

Case Study: New Star


New Star Asset Management was looking to maximize its existing sales channels and drive more information gathering via the Web. In order to achieve its aggressive targets, it needed to find a way to make better use of the Web, while reducing costs. Since integrating a Web content management system, New Star has seen a significant drop in Web-related expenditure—with cost savings of nearly 68 percent in the first year.

itil study   Read More

Case Study: Yahoo!


Yahoo! needed to find a learning management system (LMS) that could keep up with the pace of change and the challenge of serving 16,000 employees around the globe. Learn how the company established a single LMS that serves its US locations—as well as those in Asia and the United Kingdom (UK)—and how the new system reduced deployment time for custom content, and tied learning to specific business metrics.

itil study  sumtotal systems,online learning management system,learning managment system,lms scorm,elearning training,open source lms,lms vendors,training employees,lms software,lms comparison,lms solutions,lms hosting,elearning,lms providers,learning content management system Read More

Case Study: Qualcomm


To analyze enterprise application usage throughout the company, Qualcomm’s product development services team required a solution that was more rapid and analytically driven than the company’s other business intelligence (BI) systems. Learn how the team found a solution that helped speed up product testing, enable real-time access to testing data, and reduce the time required to fulfill new BI application requests.

itil study  enterprise reporting,qa quality assurance,quality assurance specialist,reporting analytics,bi software,business intelligence solutions,business intelligence tools,cognos business intelligence,data warehousing business,data warehousing concepts,data warehousing data mining,quality assurance program,bi consultant,dashboard reporting,quality assurance manual Read More

Case Study: Terumo


Terumo Cardiovascular Systems, global manufacturer and distributor of medical products, has more than 1,500 finished goods, many of which are assembled in one factory and sterilized in another. With so many products and steps in the supply chain, supply and demand planning abilities are key to smooth operations. Find out how the company saved $1 million (USD) with forecast management and requirements planning solutions.

itil study  supply chain,supply chain analytics,supply chain automation,supply chain benchmarking,supply chain best practices,supply chain certification,supply chain collaboration,supply chain companies Read More

Case Study: Calnetix


Running four manufacturing operations simultaneously was a challenge for California (US)-based Calnetix. The company needed an enterprise resource planning (ERP) system to help it manage its information, as well as control inventory and track sampling time. The ERP solution Calnetix chose has brought greater efficiencies in purchasing, and tracking work orders and inventory—and helps Calnetix meet due dates. Learn more.

itil study   Read More

Case Study: SCI




itil study  job scheduling software,Skybot Scheduler,SCI,Skybot Software,workflow automation,Service Corporation International Read More

Case Study: FiberMark


FiberMark, a producer of specialty fiber products, had a data problem. Even though the company’s enterprise resource planning (ERP) system was managing data well, management still had to run thousands of pages of reports to glean any insight from that data. Learn how FiberMark’s new business intelligence (BI) solution allowed management to see and interact with data in ways that would not have been possible before.

itil study  crm business intelligence,erp integration,erp solution,performance reporting,web erp,baan erp,bi system,bi tools,enterprise reporting,enterprise resource planning erp,erp market,bi software,business intelligence solutions,business intelligence tools,cognos business intelligence Read More