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Software Functionality Revealed in Detail
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 itil study


Case Study: An ITIL Capacity Assessment and Strategic Alignment
Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology

itil study  Study: An ITIL Capacity Assessment and Strategic Alignment Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology Infrastructure Library (ITIL) best practices are gaining popularity as one way to manage change. However, implementing ITIL best practices in an IT organization is not without challenges. Learn about the approaches that can be used for successful ITIL implementation.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » itil study

ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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ITIL Foundation Fasttrack-The Way You Want It!


The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

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Case Study: Fair Isaac Corporation


Fair Isaac Corporation’s FICO scores—the global industry standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair Isaac was using a simple in-house license manager to protect new installations of the FICO score, but as new implementations spread around the world, the company decided it needed a new system to manage its licenses. Learn about its chosen solution.

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ITIL-Living Processes


The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.

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Case Study: Hirotec


Hirotec has been supplying and caring for the assets of some of Australia’s biggest industries for more than 30 years. In 2003, Hirotec was on a strong growth trajectory and realized its IT system couldn’t support its expansion—but that deploying an enterprise resource planning (ERP) system across the company would require staff buy-in. Now, with PRONTO-Xi, Hirotec has reduced invoice cycle time by 20 percent. Learn more.

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Case Study: BWSC


Engineering firm Barge Waggoner Sumner & Cannon, Inc. needed to collaborate more efficiently across its 11 offices in the eastern United States. The firm chose ProjectWise collaboration software for engineering content management, content publishing, and design review, and integrated it with Microsoft® Office SharePoint® Server 2007, to manage business processes and documents in a distributed environment. Find out more.

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Case Study: Champion Plastics


Champion Plastics chose enterprise resource planning (ERP) from the Plex Manufacturing Cloud. This case study outlines how this decision impacted Champion Plastics’ efficiency, quality, and scheduling.

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Case Study: IGX Global Corp


IGX Global provides solutions to develop, deploy, and sustain effective long-term network and information security plans. This case study identifies the business issues that IGX Global was able to overcome using FinancialForce supply chain management (SCM). Learn about the project results.

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Case Study: NET


Founded in 1983, Network Equipment Technlogies (NET) provides network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational efficiency, cut costs, and improve government reporting and compliance capabilities, NET needed a new enterprise resource planning (ERP) system. Find out how switching to Microsoft Dynamics AX has helped NET save an estimated $1.5 million (USD).

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