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Documents related to » itil single event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

itil single event resolution  Event Notification MIS | ITIL Event Resolution | ITIL Effective Event Resolution | ITIL Fast Event Resolution | ITIL Improve Event Resolution | ITIL Event Resolution Process | ITIL Probabilistic Event Resolution | ITIL Improving Event Resolution | ITIL Automating Event Resolution | ITIL Event Resolution Invention | ITIL Optimization of Event Resolution | ITIL System Supported Optimization | ITIL Event Processing | ITIL Corresponding Resolution Event | ITIL Tactical Event Resolution | ITIL Event Read More
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

itil single event resolution  major changes introduced with ITIL v3 is the combination of asset management and configuration management into a single process that allows organizations to meet its corporate governance obligations, manage its assets more effectively, monitor and reduce IT spending, rationalize the change and releases process, and resolve incidents and problems with greater speed. This is accomplished by protecting the integrity of configuration items (CIs) throughout the service lifecycle, providing accurate Read More
TEC Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it will be moderating the

itil single event resolution   Read More
TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event

itil single event resolution   Read More
Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued
Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP

itil single event resolution  oracle corporation,database provider,software applications for e-business,oracle''s customer relationship management,oracle crm products,oracle 11i e-business suite,e-business suite,oracle''s information architecture,oracle collections,oracle contracts,daily business close,database division,open source database packages,database business,Stalled Oracle Fumbling For A Jump-Start Kit Part 2 Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

itil single event resolution  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More
A One-stop Event for Business Intelligence and Data Warehousing Information
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing, business intelligence, and

itil single event resolution  TDWI,TDWI Conference,performance management,data warehousing,BI,business intelligence,business analytics,data integration,requirements gathering,data analysis,data design Read More
IFS Continues Its Reinvention Through Pruning Part One: Event Summary
Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise

itil single event resolution  Continues Its Reinvention Through Pruning Part One: Event Summary Event Summary Divestitures of non-core products and services, which have apparently worked well for vendors like Epicor Software Corporation or Ross Systems (see Way to Go, Ross Systems! and Latest Development on Epicor''s Trying the Divestiture Tack ), seem to be getting accepted by others too. Recently, Industrial and Financial Systems ( IFS ) (XSSE: IFS), a Swedish extended enterprise applications supplier with sales in 45 countries, Read More
Single Sign-on (SSO): Truths and Myths
Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product

itil single event resolution  Sign-on (SSO): Truths and Myths Single Sign-on (SSO): Truths and Myths If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. OneSign® Single Sign-On provides a solution that is radically easy to implement - streamlining and tightening security without requiring any scripting, modifications to existing directories or applications, or inconvenient changes to end-user workflow. OneSign SSO enables convenient access to any and all Read More
Automotive Supplier Supports Three Companies with Single Database, Improves Reporting


itil single event resolution  Supplier Supports Three Companies with Single Database, Improves Reporting Read More
The Importance of a Single Platform for Data Integration and Quality Management
Rising data volume is not the only reason companies are concerned with issues of data integration and data quality. The growing numbers of disparate systems

itil single event resolution  Importance of a Single Platform for Data Integration and Quality Management Rising data volume is not the only reason companies are concerned with issues of data integration and data quality. The growing numbers of disparate systems that produce and distribute data add to the complexity. But in many companies, data quality management has not kept pace with the growth of data integration projects, and its use is immature. Find out how moving toward a single data services architecture can help. Read More
Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

itil single event resolution  -Thriving on Encompassing Complexity Part One: Event Summary Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies recently selected the Encompix ERP system within a thirty-day time bracket. Encompix, which has a Read More
How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

itil single event resolution  a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how. Read More
How to Get ITIL Done-Implementing ITIL and Making It a Reality
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight

itil single event resolution  to Get ITIL Done-Implementing ITIL and Making It a Reality In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all IT activities. But experience shows that ITIL initiatives still tend to stumble for a variety of reasons. Read More

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