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Software Functionality Revealed in Detail
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 itil single event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » itil single event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

itil single event resolution  major changes introduced with ITIL v3 is the combination of asset management and configuration management into a single process that allows organizations to meet its corporate governance obligations, manage its assets more effectively, monitor and reduce IT spending, rationalize the change and releases process, and resolve incidents and problems with greater speed. This is accomplished by protecting the integrity of configuration items (CIs) throughout the service lifecycle, providing accurate Read More

Supply Chain Event Management Software Evaluation Report


Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities.

itil single event resolution   Read More

Creating the Single Customer View


With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

itil single event resolution  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More

Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact


Recent QRS' announcement that it has terminated its agreement to merge with JDA Software, while, in a separate announcement, it stated that it will be acquired by Inovis for a $16 million (USD) higher price, might have more ramifications for JDA than merely an "unrequited love".

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Made2Manage Systems 'One Year After': Reenergized and Growing Part One: Event Summary


Made2Manage Systems' decision to go private under wealthy Battery Ventures' wing appears to have been wise. Despite a draconic exodus of former executives and the subsequent one-time restructuring, the vendor has produced tangible benefits for existing customers.

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SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

itil single event resolution   Read More

Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?


As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users choose to write down their passwords, and by doing so, jeopardize security.

itil single event resolution  Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates? Executive Summary As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users choose to write down their passwords, and by doing so, jeopardize security. Even if the users never do anything to compromise the organization''s security, they are more likely to forget passwords when multiple passwords are required. The resulting constant Read More

The Importance of a Single Product for Data Quality and Data Integration


Companies are fighting a constant battle to integrate business data and content while managing data quality. Data quality serves as the foundation for business intelligence (BI), enterprise resource planning (ERP), and customer relationship management (CRM) projects. Learn more about software that unifies leading data quality and integration solutions—helping your organization to move, transform, and improve its data.

itil single event resolution  Importance of a Single Product for Data Quality and Data Integration Companies are fighting a constant battle to integrate business data and content while managing data quality. Data quality serves as the foundation for business intelligence (BI), enterprise resource planning (ERP), and customer relationship management (CRM) projects. Learn more about software that unifies leading data quality and integration solutions—helping your organization to move, transform, and improve its data. Read More

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half


Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

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Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued


Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP support, while using new pricing models to maintain and expand its existing customer base.

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Encompix--Thriving on Encompassing Complexity Part One: Event Summary


If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

itil single event resolution  -Thriving on Encompassing Complexity Part One: Event Summary Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies recently selected the Encompix ERP system within a thirty-day time bracket. Encompix, which has a Read More

Blending Transactions and Analytics in a Single In-Memory Platform: Key to the Real-Time Enterprise


This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using separate databases. Rather than using separate transactional and analytical applications built on separate platforms, a single data management environment for both systems of record and systems of decision would yield numerous benefits. These include real-time data analysis and accelerated decision making, and the potential to transform and innovate the business.

itil single event resolution  Transactions and Analytics in a Single In-Memory Platform: Key to the Real-Time Enterprise This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using separate databases. Rather than using separate transactional and analytical applications built on separate platforms, a single data management environment for both systems of record and systems of decision would yield numerous benefits. These include Read More

Geac Awakens On Its Deathbed - Part 1: Event Summary


While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the company has also long passed up an opportunity to be a top-notch applications vendor.

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