-
Abstract:
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of
process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet
goals for cost, schedule, functionality, and product qualit (...)
Excerpt related to
itil process implementation:
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes
should understand the concept of process maturity. As a f... ...
Published:
2010-03-11
-
Abstract:
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality
improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL
implementations, while implementing robust governance proc (...)
Excerpt related to
itil process implementation:
... The Information Technology Infrastructure Library (ITIL) provides a common process
framework for driving service quality improvements and cost reductions. ...
Published:
2010-03-11
-
Abstract:
The case company implemented an information technology services management (ITSM) system to support information technology
infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during
the entire process—from the preliminary requirement (...)
Excerpt related to
itil process implementation:
... information technology infrastructure library (ITIL)–inspired processes. ...
during the entire process—from the ... to selection and implementation
to testing and ...
Published:
2011-01-28
-
Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
itil process implementation:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11
-
Abstract:
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it
as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map.
Read about how focusing on long-term, strategic objectives (...)
Excerpt related to
itil process implementation:
IT Service Management—A Road Map for Success. Source: EquaTerra. Document Type: White Paper Description: Although information
technology ...
Published:
2010-03-11
-
Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
itil process implementation:
... processes. During the process, Implement Consulting Group assisted with facilitation,
ITIL input, and lean competences and tools. The ...
Published:
2011-01-28
-
Abstract:
Choose one that fits your individual need in relation to IT Planning.Free download! Aligning IT with business objectives has
long been a mantra of corporate directives. But organizations often fall short of publishing quality documents and assembling
plans that meet business needs—never mind provid (...)
Excerpt related to
itil process implementation:
Choose one that fits your individual need in relation to IT Planning.Free download! Aligning IT with business objectives has
long been a mantra of ...
Published:
2010-03-11
-
Abstract:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced Scorecards A balanced scorecard is a measurement system for management that provides real insight into
the status of a business or some part of it. Developed by (...)
Excerpt related to
itil process implementation:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced S...
Published:
2010-03-11
-
Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
itil process implementation:
... processes. During the process, Implement Consulting Group assisted with facilitation,
ITIL input, and lean competences and tools. The ...
Published:
2011-01-28
-
Abstract:
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing
hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction
in IT. Implement Consulting Group facilitated the proce (...)
Excerpt related to
itil process implementation:
... the process selection and design and managed the requirement collection, selection,
and implementation phases of the project. Download <strong>ITIL—Living ...
Published:
2011-01-28
-
Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
itil process implementation:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
-
Abstract:
Running and Optimizing IT: a Best-practice Approach. Find Free Strategy and Other Solutions to Define Your Systems Implementation
In Relation To Best Practices and IT Optimization. IT has long been one of the best ways to address business challenges. Yet
significant obstacles at the level of IT infrastruc (...)
Excerpt related to
itil process implementation:
Running and Optimizing IT: a Best-practice Approach. Find Free Strategy and Other Solutions to Define Your Systems Implementation
In Relation To Be...
Published:
2010-03-11
-
Abstract:
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to
minimize costs. The biggest offshoring region is currently I (...)
Excerpt related to
itil process implementation:
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Ent...
Published:
2010-03-11
-
Abstract:
Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines
of business. Information Technology Infrastructure Library (ITIL) best practices are gaining popularity as one way to manage
change. However, implementing ITIL best practices in an I (...)
Excerpt related to
itil process implementation:
... not without challenges. Learn about the approaches that can be used for successful ITIL
implementation. Download <strong>Case Study ...
Published:
2010-03-11
-
Abstract:
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the
information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and
certification before training service development, consulting (...)
Excerpt related to
itil process implementation:
ITIL Foundation Fasttrack—The Way You Want It! ... Download <strong>ITIL
Foundation Fasttrack—The Way You Want It!</strong>. Comments: ...
Published:
2011-01-28
-
Abstract:
Information technology (IT) governance is currently a hot topic. But what is “governance” exactly? IT governance includes
a number of actions and decision-making structures that encourage desirable behavior in the use of IT, and it’s an important
area of focus for any organization that wants to inc (...)
Excerpt related to
itil process implementation:
Strategy and Tactics to Achieve Effective IT Governance. Source: BT INS. Document Type: White Paper Description: Information
technology ...
Published:
2010-03-11
-
Abstract:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Management. As businesses become increasingly dependent on technology, service quality becomes more important.
With so much riding on IT’s performance, a new servic (...)
Excerpt related to
itil process implementation:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Managem...
Published:
2010-03-11
-
Abstract:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised
by the Basel Committee's New Capital Accord expec (...)
Excerpt related to
itil process implementation:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CI...
Published:
2010-03-11
-
Abstract:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander
the true potential of the relationship. So spend th (...)
Excerpt related to
itil process implementation:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of ou...
Published:
2010-03-11
-
Abstract:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As more business processes exist in an electronic universe, the need to manage the IT services that enable
these processes increases. Business service management (...)
Excerpt related to
itil process implementation:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As ...
Published:
2010-03-11