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 itil license management service

Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » itil license management service

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

itil license management service  as COBIT, ISO and ITIL. Controls are the building blocks for compliance policies, which are collections of controls pertaining to one or more technologies in your environment. Each control in the policy includes a statement of how the technology- specific item should be implemented, and one or more checks performed by the solution to validate the control. Look to select a solution that supports all these factors. Can the solution support existing policies? Verify that the VM solution you select includes Read More

Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues


The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory standards. Section 404 of SOX addresses the concept and practice of segregation of duties—a key aspect of this legislation, and the focus of this article.

itil license management service  Information Technology Infrastructure Library (ITIL) guidelines. Corrective action to be taken must be documented so that it can be retrieved, and the work performed by another person. SOD Checklist If your organization is planning to review its SOX- and SOD-readiness, then a good starting point is to obtain a copy of the ISACA''s segregation of duties control matrix to use as a general guideline. If after reviewing the matrix you conclude that your company performs certain tasks that cannot be Read More

Case Study: Fair Isaac Corporation


Fair Isaac Corporation’s FICO scores—the global industry standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair Isaac was using a simple in-house license manager to protect new installations of the FICO score, but as new implementations spread around the world, the company decided it needed a new system to manage its licenses. Learn about its chosen solution.

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Peregrine Exits Quiet Period Making Noise


Emerging from the quiet period after announcing its merger with Harbinger, Peregrine makes up for lost time with a trio of announcements related to its asset management solutions.

itil license management service  Exits Quiet Period Making Noise Peregrine Exits Quiet Period Making Noise D. Geller - June 26, 2000 Event Summary Peregrine Systems made some key moves to consolidate its strengths in asset management. First, it entered into a partnership with Motive Communications. Motive specializes in augmenting and bypassing help desk personnel by providing tools that allow individuals with IT problems to diagnose and repair their own desktop machines. Peregrine will license a version of MotiveNet Server. Read More

Case Study: Agitar Technologies


Agitar provides Java testing solutions to its customers around in the world in various industries. Agitar has been using a network licensing platform since 2004, and now offers floating licenses from a re-distributed server, with stand-alone license server or embedded options. Unlike other license servers that can’t be embedded, there’s no separate licensing process. Learn how this benefits Agitar—and its customers.

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ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

itil license management service  Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More

Service Network Optimization: Achieving Success in Field Service


Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

itil license management service   Read More

Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center


Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management.

itil license management service  virtualization management, virtualization systems, resource and performance management Read More

Unified Performance Management: The Key to Successful Performance Management


Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why.

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Goal-oriented Autonomic Business Process Management


Business process management (BPM) is an approach to administering business processes that involves people, organizations, and technologies—and can be carried out using varying levels of automation. Sadly, BPM often falls short of what it is intended to achieve. But there’s a fresh evolution of current BPM: goal-oriented autonomic BPM. Learn about the ideas, techniques, and benefits of autonomic and goal-oriented BPM.

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Understanding IBM Lotus Web Content Management Software


IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features.

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Succession Management: A Primer


Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more.

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