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Documents related to » itil keywords tactical event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: of Event Entity | ITIL Keywords Tactical Event Resolution | ITIL Automated Event Notification | Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
5/26/2006 7:55:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


ITIL KEYWORDS TACTICAL EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

SAP Bolsters NetWeaver s MDM CapabilitiesPart One: Event Summary
SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: SAP MDM, application architecture, customer master data, data cleansing, data migration, definition of master data, enterprise master data management, enterprise service oriented architecture, master data, master data management, master data management architecture, master data management mdm, master data management sap, master data management software, master data management tools, material master data, sap, service oriented architecture, service oriented architecture and web services, service oriented architecture basics, service oriented architecture benefits, service oriented architecture .
12/1/2004

A Road Map to Better Data-driven Decisions: Straightforward Directions for Improving Tactical and Strategic Decision Making
Small or midsize businesses need powerful yet affordable analytics, business intelligence (BI), and mobile functionality— to get the information required for making better business decisions. You need trustworthy data from your enterprise resource planning (ERP) system, to derive insights and deliver information when and where your employees need it. For a road map for better data­driven decisions, read this report.

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: data-driven decision making, business intelligence solution, ad hoc report, BI solution, mobile analytics.
2/15/2013 1:53:00 PM

Supporting New Data Sources in SIEM Solutions: Key Challenges and How to Deal With Them
Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution may turn out to be a large hole in the budget with an enormous total cost of ownership. Download this white paper to learn different approaches for resolving them successfully.

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: TSIEM, TSOM, TSIM, SIEM, SIM, SEM, Security Information and Event Management, IBM, security, software.
8/8/2011 6:02:00 AM

Event: TEC s Aleksey Osintsev to Speak at Glovia Event » The TEC Blog


ITIL KEYWORDS TACTICAL EVENT RESOLUTION: ERP market, Glovia Customer Event, glovia ERP, glovia G2, TEC methodology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-02-2013

Event: TEC s P.J. Jakovljevic at SuiteWorld 2013 » The TEC Blog


ITIL KEYWORDS TACTICAL EVENT RESOLUTION: Brad Kugler. ERP trends, Cloud, cloud erp, Dennis Howlett, NeSuite users, NetSuite partners, Phil Wainewright, SuiteWorld, Vinnie Mirchandani, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-04-2013

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: customer relationship management, CRM, customer-facing processes, complete customer profile, customer-serving institutions, call centers, service resolution management, SRM, customer experience, National Do Not Call Registry, service firms, customer service processes, customer satisfaction, human resources, contact center agents, automated voice response system, intelligent search.
12/7/2007

Smaller Vendors Can Still Provide Relevant Business SystemsPart One: Event Summary
If Relevant Business Systems deliberately wanted to maintain its astute enterprise system as one of the best-kept secrets in the A&D and government contracting manufacturing markets, it has certainly succeeded. However, given a growing horde of viable solutions from larger and more renowned vendors, the company will have to spread the word much more aggressively from now on, while trying to stay outside its bigger competitors'

ITIL KEYWORDS TACTICAL EVENT RESOLUTION: accounting software, accounting software download, accounting software freeware, barcode inventory software, best small business accounting software, business inventory software, certificate project management, cheap accounting software, construction project management, construction project management software, courses project management, erp project management, free accounting software, free small business accounting software, great plains accounting software, internet accounting software, inventory accounting software, inventory software, inventory software small business, inventory .
1/24/2005


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