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Documents related to » itil just in time event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


ITIL JUST IN TIME EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL JUST IN TIME EVENT RESOLUTION: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

ITIL JUST IN TIME EVENT RESOLUTION: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

How SMEs Can Tap Into Real-Time Business Intelligence
InHow SMEs Can Tap Into Real-time Business Intelligence you'll learn why manual data analysis isn't enough...

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5/16/2012 5:00:00 PM

Reduce IT Procurement Time And Risk
All one has to do to get with the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the best price and get it all done before the product becomes obsolete or the supplier goes out of business. Many successful and not so successful selections have been made. Learn from those efforts and remove time and risk from your next selection.

ITIL JUST IN TIME EVENT RESOLUTION: Reduce IT Procurement Time And Risk Reduce IT Procurement Time And Risk J. Dowling - March 12, 2001 Read Comments J. Dowling - March 12, 2001 Introduction   All one has to do to get the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the best price and get it all done before the product becomes obsolete or the supplier goes out of business. Many successful and not so successful selections have been made. Learn from those efforts
3/12/2001

Business Answers at Your Fingertips: The Real-time Value of BI
This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer are leveraging real-time of near real-time analytics to proactively manage their business and drive substantial performance improvements. Download this report for full details.

ITIL JUST IN TIME EVENT RESOLUTION: real-time bi, a data warehouse, about business intelligence, about data warehouse, about data warehousing, analytics and business intelligence, analytics business intelligence, analytics in business, analytics vs business intelligence, application of business intelligence, application of data warehouse, application of data warehousing, applications of business intelligence, applications of data warehouse, applications of data warehousing, architecture business intelligence, architecture of business intelligence, best open source business intelligence, bi and data warehousing.
5/16/2012 2:23:00 PM

Lower Technology Rollout Project Costs & Time
The rapid deployment of nationwide technology rollouts requires well-defined processes, robust management skills, and a unique understanding of how to get the job done. Without a proven technology rollout system, businesses run a high risk of project complications that can result in increased costs, missed deadlines, and an overwhelming burden on internal resources. Learn what a technology rollout system is, how it can lower costs and save time without compromising quality, and what questions to ask a technology rollout company.

ITIL JUST IN TIME EVENT RESOLUTION:
12/30/2009 11:09:00 AM

From Idea to Market-ready Product in Record Time
From Idea to Market-Ready Product in Record Time. Get IT Information and Other Software to Define Your Evaluation According to a Market-Ready Product in Record Time. The odds against successful product innovation are long. New products need to win over consumers and convince retailers—a challenging task for many reasons, including saturated markets, a growing variety of products and brands, and shorter product life cycles. To shorten time to market, companies need to integrate all development-related areas, within a single sphere of visibility and influence.

ITIL JUST IN TIME EVENT RESOLUTION: From Idea to Market-ready Product in Record Time From Idea to Market-ready Product in Record Time Source: SAP Document Type: White Paper Description: The odds against successful product innovation are long. New products need to win over consumers and convince retailers—a challenging task for many reasons, including saturated markets, a growing variety of products and brands, and shorter product life cycles. To shorten time to market, companies need to integrate all development-related areas, within a
12/11/2006 2:35:00 PM

Made2Manage Systems One Year After : Reenergized and GrowingPart One: Event Summary
Made2Manage Systems' decision to go private under wealthy Battery Ventures' wing appears to have been wise. Despite a draconic exodus of former executives and the subsequent one-time restructuring, the vendor has produced tangible benefits for existing customers.

ITIL JUST IN TIME EVENT RESOLUTION: Made2Manage Systems One Year After : Reenergized and Growing Part One: Event Summary Made2Manage Systems One Year After : Reenergized and Growing Part One: Event Summary P.J. Jakovljevic - February 22, 2005 Read Comments Event Summary Over the past year or so, we have had a fair share of mixed feelings about the change of ownership at Made2Manage Systems Inc. , a former public provider of broad enterprise business systems for small and mid-size discrete manufacturers. Namely, going private originally
2/22/2005

SCM in a New Flavor: Real Time and Demand Driven
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate modules.

ITIL JUST IN TIME EVENT RESOLUTION: supply chain management, SCM, enterprise resource planning, ERP, service oriented architecture, SOA, services, demand-driven.
10/14/2005


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