Home
 > search for

Featured Documents related to » itil improving event resolution



ad
Get Free ERP Systems Comparisons Now

Find the best ERP software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needsquickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » itil improving event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

ITIL IMPROVING EVENT RESOLUTION: Probabilistic Event Resolution | ITIL Improving Event Resolution | ITIL Automating Event Resolution | ITIL Event Resolution Invention | ITIL Optimization of Event Resolution | ITIL System Supported Optimization | ITIL Event Processing | ITIL Corresponding Resolution Event | ITIL Tactical Event Resolution | ITIL Event Resolution Step | ITIL Event Resolution Include Biases | ITIL Integrating Event Resolution | ITIL Event Resolution Dependent | ITIL Rate IT Event Resolution | ITIL Highest-Resolution Model |
5/26/2006 7:55:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


ITIL IMPROVING EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog


ITIL IMPROVING EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL IMPROVING EVENT RESOLUTION: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Improving Training Productivity and Implementing Online Learning to Manage Rapid Growth
Having experienced rapid growth, HDFC Standard Life (HDFCSL) needed to scale up learning and development to accommodate the rush of new hires and reach all employees. HDFCSL launched a companywide learning management program based on the SumTotal Learning Management solution that delivers, tracks, and analyzes the progress of blended online and instructor-based training, raising employee participation to 100% within 5 months.

ITIL IMPROVING EVENT RESOLUTION: Improving Training Productivity and Implementing Online Learning to Manage Rapid Growth Improving Training Productivity and Implementing Online Learning to Manage Rapid Growth Source: SumTotal Systems Document Type: Case Study Description: Having experienced rapid growth, HDFC Standard Life (HDFCSL) needed to scale up learning and development to accommodate the rush of new hires and reach all employees. HDFCSL launched a companywide learning management program based on the SumTotal Learning Management
5/30/2011 6:00:00 PM

Event: TEC s Aleksey Osintsev to Speak at Glovia Event » The TEC Blog


ITIL IMPROVING EVENT RESOLUTION: ERP market, Glovia Customer Event, glovia ERP, glovia G2, TEC methodology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-02-2013

Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark
North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining competitive. How close is your company to world-class? And how focused are you on process improvement? Find out how get started on a process improvement strategy that will have long-term benefits.

ITIL IMPROVING EVENT RESOLUTION: Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark Source: Microsoft Document Type: White Paper Description: North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining
2/23/2009 11:28:00 AM

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

ITIL IMPROVING EVENT RESOLUTION: Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience Source: Fonolo Document Type: White Paper Description: As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same
9/24/2011 9:35:00 PM

Improving Hiring Performance: The Business Case for Virtual Interviewing
Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn more.

ITIL IMPROVING EVENT RESOLUTION: Improving Hiring Performance: The Business Case for Virtual Interviewing Improving Hiring Performance: The Business Case for Virtual Interviewing Source: HireIQ Solutions, Inc Document Type: White Paper Description: Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs,
11/15/2012 4:47:00 PM

Inventory Optimization: A Technique for Improving Operational Inventory Targets
To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving operational inventory targets to address the realities of today’s highly complex, ever-evolving global supply chains. This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization.

ITIL IMPROVING EVENT RESOLUTION: Inventory Optimization: A Technique for Improving Operational Inventory Targets Inventory Optimization: A Technique for Improving Operational Inventory Targets Source: SAP Document Type: White Paper Description: To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving operational inventory targets to address the realities of today’s highly complex, ever-evolving global supply chains. This paper examines how
1/27/2012 2:48:00 PM

Standing Up in a Down Economy: Six Strategies for Improving Operations and Profits
The US and world markets are facing dramatic economic challenges. You may be questioning whether the business practices that worked for you before will continue to provide the same levels of profitability. To improve your operations or profitability, you need to take advantage of new technologies. But to get started, you need to know where you stand, and in which direction to move. Find out more about leadership strategy.

ITIL IMPROVING EVENT RESOLUTION: Standing Up in a Down Economy: Six Strategies for Improving Operations and Profits Standing Up in a Down Economy: Six Strategies for Improving Operations and Profits Source: Infor Document Type: White Paper Description: The US and world markets are facing dramatic economic challenges. You may be questioning whether the business practices that worked for you before will continue to provide the same levels of profitability. To improve your operations or profitability, you need to take advantage of new
6/16/2009 12:01:00 PM


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others