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Documents related to » itil improve event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

ITIL IMPROVE EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL IMPROVE EVENT RESOLUTION: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

ITIL IMPROVE EVENT RESOLUTION: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM » The TEC Blog


ITIL IMPROVE EVENT RESOLUTION: Cloud, CRM, ERP, lync, MarketingPilot, Microsoft Analyst Event, microsoft dynamics, microsoft dynamics ax, Microsoft Dynamics CRM, microsoft office 2013, moxie software, skype, social, sql server, windows 8, Windows Azure, yammer, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-12-2012

Video demonstration of how Microsoft Dynamics CRM can improve customer retention


ITIL IMPROVE EVENT RESOLUTION: Video demonstration of how Microsoft Dynamics CRM can improve customer retention Video demonstration of how Microsoft Dynamics CRM can improve customer retention Source: Touchstone CRM Ltd Document Type: Brochure Description: Video demonstration of how Microsoft Dynamics CRM can improve customer retention style= border-width:0px; />   comments powered by Disqus Source: Touchstone CRM Ltd Learn more about Touchstone CRM Ltd Readers who downloaded this brochure also read these popular documents! Best
11/16/2010 2:49:00 PM

RedPrairie to Spread Across Europe through LIS AcquisitionPart One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place for various reasons, finally seems to be happening.

ITIL IMPROVE EVENT RESOLUTION: red prairie, red prairie corp, red prairie corporation, red prairie logistics, red prairie software, red prairie tms, red prairie warehouse, red prairie wms, redprairie, redprairie corporation, redprairie software, accounting management system, accounting software, asset management software, asset management system, asset tracking, asset tracking software, asset tracking system, automated management system, book inventory software, business inventory software, business management, business management software, crm management system, customer management system, distribution centers, .
4/28/2004

Will Recent Acquisition Catalyze Catalyst’s Strategy?Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and execution. Over the past few years Catalyst's turnaround strategy has returned it to growth and profitability. As a result, it has recently been acquired by ComVest, a wealthy, private investment firm. This development may indicate private equity investors' renewed interest in this market and might validate the company's turnaround strategy that began in late 2001. Still, the question remains whether the anticipated infusion of capital from ComVest will enable Catalyst to become a consolidator and rejoin its mightier direct competitors in the industry's upper echelon.

ITIL IMPROVE EVENT RESOLUTION: batch process manufacturing, difference between production and manufacturing, erp manufacturing, erp manufacturing process software, manufacturing planning, manufacturing process management, manufacturing production, manufacturing software, manufacturing supply chain, manufacturing supply chain management, manufacturing system, planning production software, process control manufacturing, process manufacturing, process manufacturing definition, process manufacturing erp, process manufacturing industry, process manufacturing management, process manufacturing software, process manufacturing .
10/25/2004

How Software Development Tools Can Improve Spreadsheets
Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation, it’s necessary to create controls around the sharing of information—and so spreadsheets can be a liability. How can you control formal, important documents while allowing them to be easily changed and shared? Treat spreadsheets as a software product. Find out how.

ITIL IMPROVE EVENT RESOLUTION: How Software Development Tools Can Improve Spreadsheets How Software Development Tools Can Improve Spreadsheets Source: Lyquidity Document Type: White Paper Description: Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation, it’s necessary to create controls around the sharing of information—and so spreadsheets can be a liability. How can you control formal, important documents while allowing them
3/18/2008 4:10:00 PM

How to Improve the Efficiency of Software Development for Cloud-based Environments
Download this report for insight into a new class of online technology innovations that fosters quick development of new cloud-based software and modernization of business-critical legacy systems. Also featured in this report: essential guidelines from Technology Evaluation Centers for overcoming the challenges of software development, and a detailed checklist for vetting a system’s ability to adapt to good software development practices.

ITIL IMPROVE EVENT RESOLUTION: How to Improve the Efficiency of Software Development for Cloud-based Environments How to Improve the Efficiency of Software Development for Cloud-based Environments Source: Technology Evaluation Centers Document Type: TEC Report Description: Download this report for insight into a new class of online technology innovations that fosters quick development of new cloud-based software and modernization of business-critical legacy systems. Also featured in this report: essential guidelines from Technology
10/5/2011 4:06:00 PM

Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes
Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing processes. Calculate OEE and improve your processes. Manufacturers looking to optimize production processes are turning to overall equipment effectiveness (OEE) measurement and analysis in order to reduce lost production time and improve performance. OEE sheds light on the percentage of production time that is truly productive, using the latest advances in sophisticated measurement and analysis tools. Discover how OEE can help you increase efficiency and profitability.

ITIL IMPROVE EVENT RESOLUTION: Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes Source: Plex Systems Document Type: White Paper Description: Manufacturers looking to optimize production processes are turning to overall equipment effectiveness (OEE) measurement and analysis in order to reduce lost production time and improve performance. OEE sheds light on the percentage of
3/30/2010 11:56:00 AM


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