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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itil implementation roadmap


ITIL-Living Processes
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT

itil implementation roadmap  Living Processes The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Documents related to » itil implementation roadmap

ITIL Foundation Fasttrack-The Way You Want It!


The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

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Running and Optimizing IT: A Best-practice Approach


IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

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ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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5 Best Practices for Ensuring a Smooth Software Implementation


You’ve gone through months (possibly years of preparation) and now you’re down to the final stages of your software implementation project. No matter how successfully you have executed the project to date, it can all fall apart if your service provider (software vendor or value added reseller [VAR]) can’t do its job properly! As a stakeholder in charge of your company’s IT purchasing

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Project Management Isn’t Enough for Your ERP Implementation


As we all know, many unique and time-sensitive activities occur in all areas of business, government, or even research. Those activities, regardless of their specific nature, can be managed using the project management approach with its associated tools and techniques. This approach is generally intended for assessing the progress of projects and using the necessary and relevant resources of an

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Avoid the 8 Deadly ERP Implementation Sins


In ERP systems: how to avoid the 8 implementation sins, find out how to avoid the 8 deadly sins that bring down ERP implementations every daytakin...

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7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

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Avoiding ERP Implementation Pitfalls: Pre-purchase Considerations


ERP projects are very complex affairs and go beyond technical issues into both cultural and business process domains. The success of your ERP project is determined by the amount of preparation that is undertaken before the software is even shortlisted. Read this white paper and know the procedures and precautions that you can follow to help you avoid most of the pitfalls associated with implementing your ERP system.

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Getting ITIL Done with IT Process Automation


Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?

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