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Documents related to » itil event resolution step


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL EVENT RESOLUTION STEP: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

ITIL EVENT RESOLUTION STEP: FSM software, field service software, FSM cloud-based solution, ServiceMax, ServiceMax cloud solution, FSM automation, field service work order automation, field service scheduling automation, Kinetico.
6/12/2013 2:28:00 PM

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

ITIL EVENT RESOLUTION STEP: customer relationship management, CRM, customer-facing processes, complete customer profile, customer-serving institutions, call centers, service resolution management, SRM, customer experience, National Do Not Call Registry, service firms, customer service processes, customer satisfaction, human resources, contact center agents, automated voice response system, intelligent search.
12/7/2007

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

ITIL EVENT RESOLUTION STEP: Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Source: Aptean Document Type: White Paper Description: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution
9/12/2007 9:05:00 AM

Frontstep (Nee Symix Systems) A Step Closer To A Turnaround
While Frontstep reported its fourth consecutive loss in Q2 2001, which was also the first quarter the company operated under the new name, the latest license income increase and success in balancing product/services offerings mix, might bode well for the company’s return to profitability.

ITIL EVENT RESOLUTION STEP: Frontstep (Nee Symix Systems) A Step Closer To A Turnaround Frontstep (Nee Symix Systems) A Step Closer To A Turnaround P.J. Jakovljevic - February 26, 2001 Read Comments P.J. Jakovljevic - February 26, 2001 Event Summary On January 24, Frontstep, Inc. (NASDAQ: FSTP), a leading provider of business systems for mid-sized distributors and manufacturers, announced financial results for the second quarter and six months ended December 31, 2000. Revenue from new license fees was $17.2 million, up 11% from the
2/26/2001

Fujitsu Poised to (Inter)Stage Glovia s ComebackPart One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu's Interstage infrastructure platform, low brand recognition outside Japan and nascent channel and traction for multiple products within the Fujitsu products' family will remain hurdles it must surmount. However, through a new partnership with Fujitsu Software Corporation and the backing of a resplendent and committed company, Fujitsu Limited, Glovia is now poised for a noticeable return.

ITIL EVENT RESOLUTION STEP: Fujitsu Poised to (Inter)Stage Glovia s Comeback Part One: Event Summary Fujitsu Poised to (Inter)Stage Glovia s Comeback Part One: Event Summary P.J. Jakovljevic - January 20, 2004 Read Comments Event Summary Glovia International whose capabilities seem to be far greater than its recognition in the global enterprise applications market (largely due to a number of ownership and name changes throughout its history) seems to have finally gotten its ducks in a row, and is now poised for a noticeable return,
1/20/2004

Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply?Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing appetite for goods and services ranging from consulting to purchasing military devices and components, building, many businesses that have previously competed only in the commercial sector are tempted to feed the Feds. However, the Feds' peculiar and idiosyncratic regulatory requirements provide high barriers to entry, and novice companies that are not already offering the functionality for the sector will likely not be able to tap the recent surge in Defense and other federal markets.

ITIL EVENT RESOLUTION STEP: Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact P.J. Jakovljevic - September 21, 2004 Read Comments Event Summary It appears that the federal market s hunger for enterprise resource planning (ERP) systems will not subside any time soon. Namely, driven by system consolidation at the Department of Homeland
9/21/2004

A Step-by-step Guide to Starting Up SaaS Operations
Stable revenue and stronger customer relationships are what software companies want, and more are turning to software as a service (SaaS) platforms to reach these goals. Building an SaaS infrastructure is complex, and you need operations and engineering experts to manage your infrastructures. Start by following a step-by-step process—thus helping to increase your revenue and strengthen your customer network.

ITIL EVENT RESOLUTION STEP:
8/24/2007 4:10:00 PM

InfiniteInsight


ITIL EVENT RESOLUTION STEP: InfiniteInsight delivers improvements in speed and agility in predictive analytics to optimize every step in the customer lifecycle.

IMI, IBM Take First Step in Third Quarter
Six months after announcing its partnership with IBM, Industri-Matematik posted positive license growth in its third fiscal quarter ended January 31, 2000 but still has some problems to overcome.

ITIL EVENT RESOLUTION STEP: IMI, IBM Take First Step in Third Quarter IMI, IBM Take First Step in Third Quarter Steve McVey - April 3, 2000 Read Comments IMI, IBM Take First Step in Third Quarter S. McVey - April 3rd, 2000 Event Summary For its third quarter ended January 31, Industri-Matematik, a provider of solutions for advanced order management, warehouse management, and customer service, posted $4.3 million in license revenues, a 5% increase over the same period last year. Services and hardware revenues declined 9% from the
4/3/2000

Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

ITIL EVENT RESOLUTION STEP: Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC Looking for ways to improve your company s business processes, collaboration, knowledge sharing, and decision making? Learn how at the info360 Conference and Expo , March 21-24 in Washington, DC. Register now and pay nothing. Learn about the latest solutions from scores of software and hardware vendors and service providers. And
2/17/2011 1:59:00 PM


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