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Documents related to » itil event resolution invention


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

ITIL EVENT RESOLUTION INVENTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL EVENT RESOLUTION INVENTION: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

ITIL EVENT RESOLUTION INVENTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

ITIL EVENT RESOLUTION INVENTION: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

ITIL EVENT RESOLUTION INVENTION: ITIL Foundation Fasttrack—The Way You Want It! ITIL Foundation Fasttrack—The Way You Want It! Source: Implement Consulting Group Document Type: Case Study Description: The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied
1/28/2011 4:01:00 PM

Event: TEC s P.J. Jakovljevic at SuiteWorld 2013 » The TEC Blog
Event: TEC s P.J. Jakovljevic at SuiteWorld 2013 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

ITIL EVENT RESOLUTION INVENTION: Brad Kugler. ERP trends, Cloud, cloud erp, Dennis Howlett, NeSuite users, NetSuite partners, Phil Wainewright, SuiteWorld, Vinnie Mirchandani, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-04-2013

Microsoft Keeps on Rounding up Its Business SolutionsPart One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market.

ITIL EVENT RESOLUTION INVENTION: Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary P.J. Jakovljevic - December 1, 2003 Read Comments Event Summary At the beginning of October, during the annual conference of the American Production and Inventory Control Society , APICS 2003 , in addition to Microsoft Corporation s (NASDAQ: MSFT) initiative to avail a majority of its Microsoft Business Solutions (MBS) division s enterprise resource
12/1/2003

Are Spend Management (or SRM) Apps Suited for the Mid-market? – Part 2 » The TEC Blog
Are Spend Management (or SRM) Apps Suited for the Mid-market? – Part 2 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection

ITIL EVENT RESOLUTION INVENTION: ariba, auction, direct materials, dutch auction, e procurement, english auction, epicor srm, event pack, indirect materials, mro, on demand, procurement, purchasing cards, reverse auction, RFI, RFP, rfq, rfx, SCM, sourcing, spend management, spot purchase, srm, strategic sourcing, supplier evaluation, supplier relationship management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-07-2009

CDC Software Wins at the Pivotal Auction. Now What?Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify.

ITIL EVENT RESOLUTION INVENTION: CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary P.J. Jakovljevic - February 6, 2004 Read Comments Event Summary What had initially looked like the CRM (customer relationship management) market s version of the Oracle-PeopleSoft takeover saga in the ERP (enterprise resource planning) market, seems to have recently had a closure with relatively graceful winners and losers, despite an inevitable slight
2/6/2004

BT Haber


ITIL EVENT RESOLUTION INVENTION: Publishing Event Management and Marketing Services

Demystifying Vendor Shootout for ERP Events
In August 2011, TEC Principal Analyst P.J. Jakovljevic experienced the 11th Vendor Shootout for ERP first-hand. Plex Systems, IQMS, and abas-USA presented directly, while Infor ERP SyteLine, Epicor ERP, Microsoft Dynamics AX, SAP Business ByDesign, and Oracle JD Edwards were represented by partners. Log in to read P.J.'s report on the event, and find out why this strange

ITIL EVENT RESOLUTION INVENTION: Demystifying Vendor Shootout for ERP Events Demystifying Vendor Shootout for ERP Events P.J. Jakovljevic - September 7, 2011 Read Comments Over the last few years I have repeatedly seen the Vendor Shootout TM for ERP event banner ad appearing on the Technology Evaluation Centers ( TEC ) Web site and being promoted in TEC’s newsletters. In addition, I would come across mentions of the event in other industry magazines, press releases (PRs), social media feeds, Web site banners, and so on. Needless to
9/7/2011 8:33:00 AM


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