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Documents related to » itil corresponding resolution event


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL CORRESPONDING RESOLUTION EVENT: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

ITIL CORRESPONDING RESOLUTION EVENT: customer relationship management, CRM, customer-facing processes, complete customer profile, customer-serving institutions, call centers, service resolution management, SRM, customer experience, National Do Not Call Registry, service firms, customer service processes, customer satisfaction, human resources, contact center agents, automated voice response system, intelligent search.
12/7/2007

The Importance of Component Event Management in a PLM Strategy
The Importance of Component Event Management in a PLM Strategy. Documents and Other Software Package to Use In Your Complex System Related To The Importance of Component Event Management in a PLM Strategy. Component event management promises an answer. Component event management is a methodology to systematically detect and resolve component events in the most timely and efficient manner possible. This paper will introduce the philosophy of component event management and introduce a new category of software that is being developed to help implement this concept and improve business performance.

ITIL CORRESPONDING RESOLUTION EVENT: lifecycle, event, management, PCNalert, electronic, component.
5/25/2005 10:37:00 AM

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

ITIL CORRESPONDING RESOLUTION EVENT: FSM software, field service software, FSM cloud-based solution, ServiceMax, ServiceMax cloud solution, FSM automation, field service work order automation, field service scheduling automation, Kinetico.
6/12/2013 2:28:00 PM

The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?

ITIL CORRESPONDING RESOLUTION EVENT: Putting the ROI into ITIL The Miracle in Detroit: Putting the ROI into ITIL Source: Solidcore Systems, Inc. Document Type: White Paper Description: IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant
12/19/2006 9:04:00 AM

Processing Complex Events (During these, oh well, Complex Times) – Part I » The TEC Blog


ITIL CORRESPONDING RESOLUTION EVENT: algorithmic trading, apama, backtesting, bam, bi, business activity monitoring, Business Intelligence, business rules, capital markets, cep, complex event processing, eda, enterprise service bus, esb, esp, event driven architecture, event stream processing, market surveillance, progress actional, progress apama, progress openedge, progress software, progress sonic, real time computing, risk management, rtc, service oriented architecture, soa, temporal logic, web services, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers .
25-03-2009

eGPS


ITIL CORRESPONDING RESOLUTION EVENT: The Adexa Enterprise Global Planning System (eGPS) is a suite of eleven integrated solutions. It delivers an enterprise business planning solution encompassing supply chain planning, event and enterprise performance management, and intelligent collaboration.

ITIL—Living Processes
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.

ITIL CORRESPONDING RESOLUTION EVENT: Intermediation Related Keywords:   itil implementation,   itil implementation plan,   itil implementation roadmap,   itil implementation project,   itil implementation guide,   itil implementation strategy,   itil implementation plan template,   itil implementation project plan,   itil implementation steps,   itil implementation templates,   itil implementation checklist,   itil implementation approach,   benefits of itil implementation Source: Implement Consulting Group Learn more about
1/28/2011 3:22:00 PM

Processing Complex Events (During These, oh well, Complex Times) – Part III » The TEC Blog


ITIL CORRESPONDING RESOLUTION EVENT: agentlogic, aleri, algorithmic trading, algorithmics, apama, aptsoft, avaya isphere, capital markets, cep, cgq, complex event processing, coral8, epl, event processing language, ibm, kx systems, monitorscript, oracle cep, progress software, real time computing, streambase systems, sybase, tibco software, vertica, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-04-2009

Processing Complex Events (During These, oh well, Complex Times) – Part III » The TEC Blog


ITIL CORRESPONDING RESOLUTION EVENT: agentlogic, aleri, algorithmic trading, algorithmics, apama, aptsoft, avaya isphere, capital markets, cep, cgq, complex event processing, coral8, epl, event processing language, ibm, kx systems, monitorscript, oracle cep, progress software, real time computing, streambase systems, sybase, tibco software, vertica, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-04-2009

Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM » The TEC Blog


ITIL CORRESPONDING RESOLUTION EVENT: Cloud, CRM, ERP, lync, MarketingPilot, Microsoft Analyst Event, microsoft dynamics, microsoft dynamics ax, Microsoft Dynamics CRM, microsoft office 2013, moxie software, skype, social, sql server, windows 8, Windows Azure, yammer, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-12-2012


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