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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » itil confidential resolution process


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Product Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation
This part of the series on Product Life Cycle Management in Process explores the business motivations by review business strategies.

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Business Process Simulation Technology from Lanner
Today, TEC Research Analyst Gabriel Gheorghiu focuses on business process simulation software provider Lanner Group. Gabriel looks at Lanner''s history, products

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Sales Process Map
Today’s new technologies and tools are changing the sales process. Sales teams that incorporate social insights into the sales process are pulling ahead, while

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Should Your Software Selection Process Have a Proof of Concept? Part One: Structures and the Selection Process
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken, structural variables, and the

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Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process
Process industry companies could benefit from many of the PLM concepts that have accrued to discrete industries. But PLM has had minimum penetration into the

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Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP

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Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report
Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP

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