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ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.
: ITIL Foundation Fasttrack—The Way You Want It! ITIL Foundation Fasttrack—The Way You Want It! Source: Implement Consulting Group Document Type: Case Study Description: The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied
1/28/2011 4:01:00 PM
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.
: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM
Measuring the ROI of Internal ITIL Investments
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL implementations, while implementing robust governance processes to measure and report progress—or else risk implementations that fail to live up to stakeholder expectations.
: the ROI of Internal ITIL Investments Measuring the ROI of Internal ITIL Investments Source: EquaTerra Document Type: White Paper Description: The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL implementations, while implementing robust governance processes to measure and report progress—or else risk
7/27/2007 2:25:00 PM
The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?
: Putting the ROI into ITIL The Miracle in Detroit: Putting the ROI into ITIL Source: Solidcore Systems, Inc. Document Type: White Paper Description: IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant
12/19/2006 9:04:00 AM
Managing Change in the Higher Education Sector
Higher education institutions are turning to software to help them deal with financial, organizational, and regulatory change. TEC surveyed higher education professionals to find out whether their software systems were able to address their most pressing challenges. We also assessed a vendor that emphasizes the change management capabilities of its software—UNIT4—to determine how well it supports change management challenges. Download this report for full results and analysis.
: higher education, itil, service management, it service management, human resource management, supply chain management, education technology, it change management, change in management, change of management, what is change management, management of change, change management it, change management in it, why change management, computer training Source: Technology Evaluation Centers Learn more about Technology Evaluation Centers Readers who downloaded this TEC
8/10/2011 4:28:00 PM
Managing Your Wireless Workforce
Mobile data security is most effective when implemented in layers: installing smart firewalls, deploying antivirus software, and using encrypted connections. True mobile security relies just as much on the actions of end users. This means companies must instill a culture of security within their organizations. Learn how well–considered policies and procedures encourage and enforce smart and safe business practices.
: management, bcp, itil, anti malware, risk assessment, windows security, professional services, network security, virtual server, service provider Source: Symantec Learn more about Symantec Readers who downloaded this white paper also read these popular documents! ERP Implementation Best Practices: Manufacturers and the SaaS Delivery Model Taking Measures for True Success: How to Choose Software That Meets Your Needs Payroll Services Checklist Four Common ERP Implementation
11/17/2010 12:49:00 PM
IT Security Guide: Unified Threat Management
While large enterprises have the resources to manage an overly complex series of inline devices and the requisite staff to perform all manner of security functions, small to medium businesses (SMBs) cannot afford to deploy them all, even though they are subject to the same level of attacks. Unified threat management (UTM) is the gateway security solution that has evolved along with the rise of enterprise security threats.
: information technology security policy template, information technology security certificate, unified threat management appliance, unified threat management appliances, information technology security training, information technology security careers, information technology security certifications, unified threat management devices, information technology security certification, unified threat management products, information technology security audit, unified threat management software, information technology security policy, information technology security specialist, information technology .
4/11/2012 3:02:00 PM
The Challenges of Defining and Managing Governance, Risk Management, and Compliance
A broader, more structured approach is needed to effectively manage governance, risk management, and compliance (GRC). Enterprises will then be better able to guide their people, standardize their processes, and unify technology to embed GRC at all organizational levels.
: the IT Infrastructure Library (ITIL), or the Control Objectives for Information and Related Technologies (COBIT), and to US mandates like the Sarbanes-Oxley Act (SOX) and the Food and Drug Administration (FDA) regulations. The repository often also enables adherence to official product classification schemas such as the US Harmonized Tariff Schedule (HTS) and the Export Control Classification Number (ECCN), which is issued by the Bureau of Industry and Security (BIS) for shipments that require an export
Sunny Malta as an Nearshore IT Outsourcing Location
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.
: and support frameworks like ITIL The IT companies invest heavily in know how Strong international focus since Maltese market has become saturated Most of these companies thrive on demand from the UK, Ireland and Libya Malta is geographically attractive as an IT Outsourcing location Maltese are fluent in Maltese, English, Italian and sometimes Arabic The culture is and has been dominated by foreign (UK) influences; Positive work ethics, getting things done Remove unnecessary overheads within the client
2/13/2006 8:24:00 AM
Case Study: Fair Isaac Corporation
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair Isaac was using a simple in-house license manager to protect new installations of the FICO score, but as new implementations spread around the world, the company decided it needed a new system to manage its licenses. Learn about its chosen solution.
: Licensing Agreement IT | ITIL Business Software Licensing | ITIL Enterprise Software License | ITIL Enterprise Software Licensing | ITIL Free Software Licensing | ITIL License Compliance Software | ITIL License Management System | ITIL Licensing | ITIL Licensing Companies | ITIL Licensing Infringement | ITIL Licensing Products | ITIL Licensing Rights | ITIL Licensing Server | ITIL Licensing Solutions | ITIL Licensing Support | ITIL Licensing Support Network | ITIL Management Licensing | ITIL Network
7/24/2009 4:27:00 PM
6 IT Resolutions You Can’t Afford NOT to Make for 2009 » The TEC Blog
methodology ( Agile , ITIL ), automate testing ( Business Technology Optimization ), or acquire CMMI or ISO certification; well, this could be the best time to bring those ideas to reality. In order to make those ideas reality, companies do not require huge financial investment. As customer demand for new development is decreasing, organizations just need to properly allocate time and resources, which should be readily available internally. Improving the quality of existing software and IT services can
: CMMI, ISO, IT service management, quality, Real options management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
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