Featured Documents related to » itil automating event resolution

Supply Chain Event Management Evaluation Center
Define your software requirements for Supply Chain Event Management, see how vendors measure up, and choose the best solution.

Supply Chain Event Management Software Evaluation Reports
The software evaluation report for Supply Chain Event Management provides extensive information about software capabilities or provided services. Covering everything in the Supply Chain Event Management comprehensive model, the report is invaluable toward RFI and business requirements research.

Documents related to » itil automating event resolution

Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

ITIL AUTOMATING EVENT RESOLUTION: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog

ITIL AUTOMATING EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

The Case for Automating Tax Fulfillment
Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full automation of the tax compliance process. Learn more.

ITIL AUTOMATING EVENT RESOLUTION: The Case for Automating Tax Fulfillment The Case for Automating Tax Fulfillment Source: Anybill Document Type: White Paper Description: Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full automation of the tax compliance process. Learn more. The Case for Automating Tax Fulfillment style= border-width:0px; /> comments powered by Disqus Source: Anybill Learn more about Anybill Acronym-Related White
8/6/2010 4:49:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ITIL AUTOMATING EVENT RESOLUTION: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007

How to Get ITIL Done—Implementing ITIL and Making It a Reality
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all IT activities. But experience shows that ITIL initiatives still tend to stumble for a variety of reasons.

ITIL AUTOMATING EVENT RESOLUTION: How to Get ITIL Done—Implementing ITIL and Making It a Reality How to Get ITIL Done—Implementing ITIL and Making It a Reality Source: Opalis Software, Inc. Document Type: White Paper Description: In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all
8/28/2007 3:40:00 PM

Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more.

ITIL AUTOMATING EVENT RESOLUTION: digital signage content management, digital signage content, digital signage, digital signage software, digital signage companies, open source digital signage, digital signage hardware, digital signage content creation, digital signage solutions, digital signage systems, free digital signage, digital signage examples, digital signage network, digital signage players, digital signage software free, digital signage advertising, free digital signage content, what is digital signage, digital signage today.
7/12/2012 1:32:00 PM

ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

ITIL AUTOMATING EVENT RESOLUTION: ITIL Foundation Fasttrack—The Way You Want It! ITIL Foundation Fasttrack—The Way You Want It! Source: Implement Consulting Group Document Type: Case Study Description: The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied
1/28/2011 4:01:00 PM

Processing Complex Events (During These, oh well, Complex Times) – Part III » The TEC Blog

ITIL AUTOMATING EVENT RESOLUTION: agentlogic, aleri, algorithmic trading, algorithmics, apama, aptsoft, avaya isphere, capital markets, cep, cgq, complex event processing, coral8, epl, event processing language, ibm, kx systems, monitorscript, oracle cep, progress software, real time computing, streambase systems, sybase, tibco software, vertica, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-04-2009

Apptricity

ITIL AUTOMATING EVENT RESOLUTION: Apptricity's supply chain management solutions help enterprises increase visibility and control over their value chain. Apptricity's applications support supplier relationships by allowing vendors to provision invoices and make catalog updates from a self-service portal; optimize labor utilization by automating scheduling, shift design, and workload matching; optimize asset utilization by automating assignment, tracking, and maintenance management; and fully automate company-mandated or regulatory-mandated compliance.

Are Spend Management (or SRM) Apps Suited for the Mid-market? – Part 2 » The TEC Blog

ITIL AUTOMATING EVENT RESOLUTION: ariba, auction, direct materials, dutch auction, e procurement, english auction, epicor srm, event pack, indirect materials, mro, on demand, procurement, purchasing cards, reverse auction, RFI, RFP, rfq, rfx, SCM, sourcing, spend management, spot purchase, srm, strategic sourcing, supplier evaluation, supplier relationship management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-07-2009

Automated Operations: Five Benefits for Your Organization
Automating computer operations can bring many benefits to your organization's IT management, such as cost reduction, and increases in productivity, availability, reliability, and performance, as well as improved service to end-users. However, implementing automation comes with potential issues—read this white paper to learn more about the benefits and challenges of operations automation solutions, and see tips for understanding, anticipating, and dealing with potential obstacles to realize the full benefits of automating your operations.

ITIL AUTOMATING EVENT RESOLUTION: Automated Operations: Five Benefits for Your Organization Automated Operations: Five Benefits for Your Organization Source: Skybot Software Document Type: White Paper Description: Automating computer operations can bring many benefits to your organization s IT management, such as cost reduction, and increases in productivity, availability, reliability, and performance, as well as improved service to end-users. However, implementing automation comes with potential issues—read this white paper to learn
4/16/2013 9:51:00 AM