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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » it web store service


Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth
With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company

it web store service  their rapidly growing business, it was also critical that they had an integrated system that would allow them to keep track of their growing number of transactions, expenses and purchases. Previously using Microsoft Excel to track all aspects of their business from accounting to inventory, Holland Bulb Farms knew they must ind a new software system that could easily import information from Excel. Holland Bulb Farms runs on Everest Software. Key Functionality Used:   Real-time Intergration with Back End Read More...
Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

it web store service  network to slow dramatically; it may even cause a network to crash. The slow response again hurts user acceptance and compliance with the online training, reducing the effectiveness of the intended training Security & Inventory A content storage solution can provide a base level of security around who may and may not access course files stored on the server. This is a good start for internal security management. Lack of restrictions on access to content files can lead to deletions or additions that are Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

it web store service  American sales and operations. It includes the corporation''s mainstay strategic businesses of adhesives, sealants, and coatings. Company Problem    Bonnie Nord, Customer Service Manager of HBF NA''s Customer Service Department, who has been in Customer Service for the last 27 of her 31 years at the company, was sure there was a way to improve the efficiency and effectiveness of her department. Nord readily acknowledges that her team spends an inordinate amount of their time answering questions related Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

it web store service  volume dropped 76%.More importantly, it stayed down even as Web site volume and revenue continued to grow. The improvements have enabled Fandango to reap a savings of over $500,000 in the first year of its self-service initiative. Step two: Enhance the customer experience Lower cost from reduced call volume wasn’t Fandango’s only priority—nor is it the only benefit that the company is now seeing from its self-service deployment. Enhancing the customer experience also received top billing. Fandango Read More...
Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises'' needs, large vendors are introducing scaled down versions

it web store service  Content Management: It Is More Than Just Web Content Management Introduction Enterprise content management (ECM) systems are increasingly becoming full blown enterprise, integrated solutions. They are developing suites of products to fulfill the current needs and demands of user organizations. There are two significant developments in this market. First, large vendors, such as Microsoft and Xythos , have introduced a scaled down version of ECM suites, focusing on ease of use, fast return on Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

it web store service  delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

it web store service  of maintaining a comprehensive IT infrastructure or the initial investment of purchasing software licenses. Consequently, ERP initiatives have recently piqued the interest of SMB organizations in a number of service sectors. Defining SOA and SaaS At a high level, SOA is a technological platform that organizations employ to standardize the interaction and collaboration of disparate applications. Although this can be achieved through various means, web services have become popular methods employed by ERP Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

it web store service  a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

it web store service  Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, remote support, company blogs, and other new channels to deliver a superior customer Read More...
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

it web store service  process improvements and protecting IT investments. Sources Managing Automation: “Web Services and ERP,” Vendors must move now to embrace service-oriented architectures or face extinction. November 22, 2004 – by Eric Marks Forrester Research: “Evolve To SOA Using Street-Level Strategy,” September 15, 2004 – by Randy Heffner with Carey Schwaber Managing Automation: “How To Distinguish Web Services From SOAs,” August 19, 2004 – by Jeff Moad Managing Automation: “Mid-Market Vendors Are Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

it web store service  Putting Its Service Management Feelers Out For many manufacturers, aftermarket sales and service is where they cement a valued customer experience. Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations. VSI Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

it web store service  Oriented Architecture Wiki | IT Web Service Oriented Architecture | IT about Service Oriented Architecture | IT Community Service Oriented | IT Define Service Oriented | IT Distributed Service Oriented Architecture | IT Most Service Oriented | IT Open Source Service Oriented | IT Real Time Service Oriented Architecture | SODA Services Oriented | SODA Service Oriented Activities | SODA Service Oriented Applications | SODA Service Oriented Architect | SODA Service Oriented Attitude | SODA Service Oriented Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

it web store service  it''s real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You''ll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out how to do more business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

it web store service  online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More...
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