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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » it web store service


Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth
With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company

it web store service  their rapidly growing business, it was also critical that they had an integrated system that would allow them to keep track of their growing number of transactions, expenses and purchases. Previously using Microsoft Excel to track all aspects of their business from accounting to inventory, Holland Bulb Farms knew they must ind a new software system that could easily import information from Excel. Holland Bulb Farms runs on Everest Software. Key Functionality Used:   Real-time Intergration with Back End Read More...
Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises'' needs, large vendors are introducing scaled down versions

it web store service  Content Management: It Is More Than Just Web Content Management Introduction Enterprise content management (ECM) systems are increasingly becoming full blown enterprise, integrated solutions. They are developing suites of products to fulfill the current needs and demands of user organizations. There are two significant developments in this market. First, large vendors, such as Microsoft and Xythos , have introduced a scaled down version of ECM suites, focusing on ease of use, fast return on Read More...
Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

it web store service  network to slow dramatically; it may even cause a network to crash. The slow response again hurts user acceptance and compliance with the online training, reducing the effectiveness of the intended training Security & Inventory A content storage solution can provide a base level of security around who may and may not access course files stored on the server. This is a good start for internal security management. Lack of restrictions on access to content files can lead to deletions or additions that are Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

it web store service  American sales and operations. It includes the corporation''s mainstay strategic businesses of adhesives, sealants, and coatings. Company Problem    Bonnie Nord, Customer Service Manager of HBF NA''s Customer Service Department, who has been in Customer Service for the last 27 of her 31 years at the company, was sure there was a way to improve the efficiency and effectiveness of her department. Nord readily acknowledges that her team spends an inordinate amount of their time answering questions related Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

it web store service  it should also make it easy to escalate inquiries to an operator through telephone, Web chat, or e-mail if users get stuck or their questions are more complex. Also, call center representatives can sometimes handle problems more productively over live chat than on the phone, since an agent can deal with only one customer at a time over the phone, but it is quite possible to simultaneously juggle a few live chat sessions with customers. One should note, however, that different users have different levels Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

it web store service  Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

it web store service  evaluating cloud based erp professional service organizations,evaluating,cloud,based,erp,professional,service,organizations,cloud based erp professional service organizations,evaluating based erp professional service organizations,evaluating cloud erp professional service organizations,evaluating cl Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

it web store service  recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

it web store service  to Self-Service Business Intelligence With the crushing volume of data most businesses deal with, your knowledge workers probably spend more time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the right Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

it web store service  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

it web store service  parts availability. In 2006, it acquired TransDecisions ’ field scheduling solution, which helps companies that handle numerous service calls per day per technician to optimize their technician–dispatcher ratios. With an embedded service knowledge management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Servigistics referred to its Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

it web store service  to change every time it is viewed, by enabling a Web page to react to user input without sending requests to the Web server. This, in particular, has introduced a degree of interactivity to Web-based applications that was simply not possible a few years ago. Back then, users were either forced to fill in and submit cumbersome hypertext markup language (HTML) forms, or they had to run additional thin client software, such as Citrix MetaFrame , on their desktops. Neither of these approaches was Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

it web store service  short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

it web store service  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

it web store service   Read More...

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