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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it technical automation service  away from the traditional IT management paradigm that is extremely technical in focus and works to map the technological infrastructure to business needs. IT service management is a big topic where much time can be spent looking at terminology and concepts. For the purposes of this paper, simply understand that SLM is an ongoing process where specific objectives are established to measure the performance of a given service. For example, there may be a commitment to response time for a mission-critical Read More

PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » it technical automation service


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

it technical automation service  system and what functions it must include. Depending on the size of your company, team members may include system users that are on the front line, system managers that oversee staff and reports, system integrators for technical consideration, and those responsible for sign-off. Define each person's role and their level of involvement and decision-making during this process. Clearly define each team member's responsibilities so they know up front how much time and effort will be required of them. You may Read More
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

it technical automation service  professional services | outsource it | intangibility service analysis | intangibility service approach | intangibility service architecture | intangibility service best practices | intangibility service business | intangibility service business process | intangibility service change | intangibility service companies | intangibility service consulting | intangibility service cost | intangibility service customer | intangibility service define | intangibility service definition | intangibility service Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

it technical automation service  operational risk arising from IT system service (both internally and externally provided); Measure and report such risk in real-time (IT risk scorecard); Identify technical problems affecting service and provide information, allowing technicians to deal with problems quickly and efficiently and prioritorized by risk to the institution; Highlight IT system service defects that lead to unacceptable risk to the business; Reduce risk through ongoing service improvement. As a tool for measuring and reporting Read More
IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry
The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise,

it technical automation service  sales representative in the IT industry, you need to identify and reach the key influencers, evaluators, and recommenders, or you stand no chance of moving towards a sale. Even when you do get to speak to the key decision makers, unless you completely understand the client's internal structure and can distinguish between Line of Business (LOB) and Technical Contacts, you will not gain success. Regardless of how well you know your own products, to sell them you will need to understand the systems and Read More
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

it technical automation service  recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

it technical automation service  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

it technical automation service  process improvements and protecting IT investments. Sources Managing Automation: “Web Services and ERP,” Vendors must move now to embrace service-oriented architectures or face extinction. November 22, 2004 – by Eric Marks Forrester Research: “Evolve To SOA Using Street-Level Strategy,” September 15, 2004 – by Randy Heffner with Carey Schwaber Managing Automation: “How To Distinguish Web Services From SOAs,” August 19, 2004 – by Jeff Moad Managing Automation: “Mid-Market Vendors Are Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

it technical automation service  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More
IT Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

it technical automation service  Services: Outsourcing, IT Infrastructure Competitor Analysis Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld Read More
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

it technical automation service  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More
Supply Chain RFID: How It Works and Why It Pays


it technical automation service  Chain RFID: How It Works and Why It Pays Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

it technical automation service  service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Read More
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

it technical automation service  all aspects of their IT needs. They may be commercial ventures that cater to customers, or even not-for-profit or government organizations, providing service and support to users. ASPs emerged on the Internet in the late 1990s in response to the expenses, upgrades, and technical difficulties, including misbehaving applications, random server downtimes, and compliance issues suffered by enterprises. But, while ASPs eliminated many application deployment and maintenance issues, the ASPs and hosting Read More
Evolution to Revolution: The Test Automation Maturity Curve
The evolution of test automation towards data-driven and key/action word frameworks reflects the realization that the process becomes more efficient if there is

it technical automation service  can have Worksoft add it for you. Either way, the action is reusable across any applications that use the same class. You can even write classes and actions that are reusable across platforms, or add your own application-specific functionality if desired. So Certify offers all the advantages of key/action words without the drawbacks. Both technical and non-technical users alike can develop automated processes rapidly using simple point and click to select windows, objects and steps against them. Further, Read More

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