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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it technical automation service  away from the traditional IT management paradigm that is extremely technical in focus and works to map the technological infrastructure to business needs. IT service management is a big topic where much time can be spent looking at terminology and concepts. For the purposes of this paper, simply understand that SLM is an ongoing process where specific objectives are established to measure the performance of a given service. For example, there may be a commitment to response time for a mission-critical Read More
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » it technical automation service


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

it technical automation service  system and what functions it must include. Depending on the size of your company, team members may include system users that are on the front line, system managers that oversee staff and reports, system integrators for technical consideration, and those responsible for sign-off. Define each person's role and their level of involvement and decision-making during this process. Clearly define each team member's responsibilities so they know up front how much time and effort will be required of them. You may Read More
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

it technical automation service  pricing mechanisms for acquiring IT service (e.g., utility) or technical mechanisms for delivering it (e.g., grid), their effectiveness will depend on understanding and forecasting business demand for IT service. So far in this paper, we have addressed the issue of reducing the risk to the business associated IT defects. As a result, the effectiveness of the BPM is increased since IT-dependent business processes are less likely to affected by problems in the IT layer. The solution is achieved by Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

it technical automation service  operational risk arising from IT system service (both internally and externally provided); Measure and report such risk in real-time (IT risk scorecard); Identify technical problems affecting service and provide information, allowing technicians to deal with problems quickly and efficiently and prioritorized by risk to the institution; Highlight IT system service defects that lead to unacceptable risk to the business; Reduce risk through ongoing service improvement. As a tool for measuring and reporting Read More
Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

it technical automation service  and significant investment in IT resources and maintenance Verticalists: Emphasis varies by size and technical capability Vendors   What to Look for in a Vendor There are many small SFA vendors out there, and many of their products are very good. However, the one thing you should look for in your SFA vendor is stability and track record, especially if you opt for the on-demand model. In that scenario, you are entrusting your data to the vendor, and if the vendor's history has been peppered with poor Read More
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

it technical automation service  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

it technical automation service  parts availability. In 2006, it acquired TransDecisions ’ field scheduling solution, which helps companies that handle numerous service calls per day per technician to optimize their technician–dispatcher ratios. With an embedded service knowledge management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Servigistics referred to its Read More
Aplicor
The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project

it technical automation service  wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project office, customer support, and an enterprise portal. Read More
IT Services(2)
Wipro's IT solution and services include IT infrastructure systems integration, information systems

it technical automation service  Services(2) Wipro's IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development. Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

it technical automation service  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

it technical automation service  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

it technical automation service  market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

it technical automation service  service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Read More
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

it technical automation service  all aspects of their IT needs. They may be commercial ventures that cater to customers, or even not-for-profit or government organizations, providing service and support to users. ASPs emerged on the Internet in the late 1990s in response to the expenses, upgrades, and technical difficulties, including misbehaving applications, random server downtimes, and compliance issues suffered by enterprises. But, while ASPs eliminated many application deployment and maintenance issues, the ASPs and hosting Read More
Evolution to Revolution: The Test Automation Maturity Curve
The evolution of test automation towards data-driven and key/action word frameworks reflects the realization that the process becomes more efficient if there is

it technical automation service  can have Worksoft add it for you. Either way, the action is reusable across any applications that use the same class. You can even write classes and actions that are reusable across platforms, or add your own application-specific functionality if desired. So Certify offers all the advantages of key/action words without the drawbacks. Both technical and non-technical users alike can develop automated processes rapidly using simple point and click to select windows, objects and steps against them. Further, Read More

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