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Documents related to » it technical automation service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

IT TECHNICAL AUTOMATION SERVICE: professional services | outsource it | intangibility service analysis | intangibility service approach | intangibility service architecture | intangibility service best practices | intangibility service business | intangibility service business process | intangibility service change | intangibility service companies | intangibility service consulting | intangibility service cost | intangibility service customer | intangibility service define | intangibility service definition | intangibility service
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

IT TECHNICAL AUTOMATION SERVICE: my first name, and it is very expensive. My expectations for this restaurant are very high. If they fail to meet my high expectations, I am not a happy customer. My expectations for these two establishments are very different, but in both cases, I measure my satisfaction against my expectations. What do your customers expect from you? How do you know? That’s simple, too: you ask them. If their expectations are different from yours, there’s a problem. It is very important that you have a mutual
11/26/2010 8:44:00 AM

iWeb Agilewiz BPMS - iWeb Technical Framework
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IT TECHNICAL AUTOMATION SERVICE: iWeb Agilewiz BPMS - iWeb Technical Framework iWeb Agilewiz BPMS - iWeb Technical Framework Source: iWeb Technology Solutions Document Type: Brochure Description: ... iWeb Agilewiz BPMS - iWeb Technical Framework style= border-width:0px; />   comments powered by Disqus Source: iWeb Technology Solutions Learn more about iWeb Technology Solutions
7/10/2013 5:00:00 PM

Success Keys for Proposal Automation
Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are a necessary evil. If you're thinking about automating your proposal process, there are ten critical success keys to a successful implementation.

IT TECHNICAL AUTOMATION SERVICE: you re not thinking about it ... well, maybe you should. 1. Must have an easy, intuitive user interface Software that s hard to use becomes shelfware. Nobody wants to use a tool that makes the job harder. And most sales people won t read the manual, either. So it has to be really easy to use. Software with different interfaces for different functions, such as document building, content editing, administration, and so on, is neither intuitive nor easy. Research indicates that a wizard-like design works
9/25/2006

Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

IT TECHNICAL AUTOMATION SERVICE: FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Market Landscape Report: Field Service Management style= border-width:0px; />   comments powered by Disqus Related Topics:   Field Service Management,   Call Center,  
5/21/2013 11:53:00 AM

Rockler Companies Moves to VISI’s ReliaCloud Service » The TEC Blog
center solutions, announced that it has signed a three-year agreement with Rockler Companies to provide ReliaCloud services for Rockler Companies, Inc. The ReliaCloud services provide a virtualized, outsourced production server environment for Rockler. Rockler supplies specialty hardware, tools, and woodworking products through retail stores and online. Moving to the infrastructure-as-a-service (IaaS) model will allow Rocker to “switch from aging hardware to state-of-the-art equipment and gain efficie

IT TECHNICAL AUTOMATION SERVICE: Cloud, IaaS, industry watch, infrastructure as a service, ReliaCloud, retail, VISI, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2013

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
from the aftermarket, yet it is only 24 percent of their revenues, while a recent article in Harvard Business Review claims that we all spend US$1 trillion every year on assets we already own. A related software category term was mentioned in TEC ’s 2003 article titled Service Lifecycle Management - Tapping into the Value of the Product Aftermarket . Namely, Service Lifecycle Management (SLM) is a business initiative focused on servicing a company’s products, and the customers that bought them, after

IT TECHNICAL AUTOMATION SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Deltek and Maconomy: Gearing Up for the Global Service Economy? » The TEC Blog
only be merged where it adds customer value, while technologies will also only be shared across platforms where it makes sense. Most important, there will be no layoffs, since basically all current employees will be needed for the company’s desired “1 + 1 = 3” success story, from Day One. Initial Market Reactions A slew of seasoned market observers have promptly produced their related blog posts and research notes, largely endorsing the merger in terms of its complementary product offerings and in

IT TECHNICAL AUTOMATION SERVICE: appirio, deltek, deltek costpoint, deltek vision, erp for services, google apps, maconomy, maconomy people planner, maconomy x1, NetSuite, openair, professional services automation, Project Management, psa, salesforce chatter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-07-2010

HP Announces Customer Engagement as a Service » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT TECHNICAL AUTOMATION SERVICE: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
a nutshell, why is it that faceless  call center  agents know much more about customers (e.g., the product, its  warranty  status,  cross- or up-sales opportunities , etc.) than field workers do when they show up on site? We have lately seen call center improvements in personalization, multiple inbound and outbound channels, automated phone systems/ interactive voice response (IVR)  that understand the customers’ voice, and continuity of interaction across diverse business processes (such as purch

IT TECHNICAL AUTOMATION SERVICE: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

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2/3/2012 4:29:00 PM


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