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Software Functionality Revealed in Detail
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 it tactical event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » it tactical event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

it tactical event resolution  Corresponding Resolution Event | IT Tactical Event Resolution | IT Event Resolution Step | IT Event Resolution Include Biases | IT Integrating Event Resolution | IT Event Resolution Dependent | IT Rate IT Event Resolution | IT Highest-Resolution Model | IT Meeting Event Resolution | IT Detect Individual Events | IT Single-event Resolution | IT Just-in-time Event Resolution | IT Event Resolution Imaging | IT Technology Event Resolution | IT Event Resolution Imaging Learning | IT Event Resolution Quality | Read More

SaaSy Discussions (Part I)


Much has been said and written lately, on TEC's web site as well as on many other peer sites, about the on-demand deployment model, especially about multi-tenant software as a service (SaaS). The opinions there have ranged from an absolute infatuation with the "technology of the 22nd century" or so (thereby rendering the traditional on-premise model completely passe) to much more reserved and

it tactical event resolution  it for the company. It is basically just an outsourcing third-party contact mixed with on-premise software, also referred to as an Application Service Provider (ASP). Having outlined the above distinctions, following are examples of two renowned vendors'' approaches to their enterprise solutions deployment, one from the CRM and other from the ERP arena. 1. Consona CRM Consona''s CRM division claims that CRM is often treated as a tactical project rather than a holistic strategy and vision , while many Read More

HighJump Grows in a Period of Low Growth Through Adaptable, Broad Function Products Part Two: Market Impact


Although a combination of factors bodes well for HighJump's success, a key differentiating word at its camp is 'adaptability'. HighJump's approach to adaptability starts with an application platform designed to manage change. The combination of a set of adaptability tools and the ability to embed business logic into reusable Lego-like 'building blocks' brings a level of system configurability that is relatively rare in application software today.

it tactical event resolution  (SCE) solutions, announced that it has lately secured significant new customer wins and global partners in its ongoing efforts to become the industry leader in providing global SCE solutions. HighJump joins the ranks of a slew of its upbeat rivals, Manhattan Associates (see Logistics.com Becomes The Newest Of Manhattan Associates ), RedPrairie (see RedPrairie - New Name For A Brave New Value Proposition Paradigm ), G-Log , HK Systems , Provia (see Provia Proves Its Way To Success ) and Yantra (see Yantra Read More

Merger Mania At Its Extremes


Other than for the peculiarity of a ‘love triangle’, the merger of SynQuest, Viwlocity and Tilion might be a harbinger of SCEM’s annexation by the realm of SCM, in which case, with a similar phenomenon of ERP absorbing MRP over a decade ago, history would repeat itself.

it tactical event resolution  with the business processes it supports. Therefore, the use of traditional advanced planning & scheduling (APS) methods that are non memory-resident and latent in itself as a basis for all decision making is becoming increasingly unsound. The future will thus see a blend of real-time supply chain event management (SCEM) (i.e., execution side for the tactical time horizon) and SCP with its strengths in inventory management and capacity planning (i.e. planning/optimization side for mid-to-long-term Read More

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

it tactical event resolution  exposure to risk in IT operations is a result of poor management and reporting practices. Risk management with Centauri is achieved both on a tactical and strategic level. Tactically, Centauri identifies exceptional exposure to risk and alerts the appropriate people to the problem, highlighting the cause of this risk. On a strategic level, Centauri automates a simple Six Sigma process that is more proactive than simply alerting people to problems. Over time, Centauri measures service quality, highlights Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

it tactical event resolution  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

IT Epidemic: Treating IT Client Relationship Breakdown


The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time.

it tactical event resolution  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

it tactical event resolution  costly and inefficient, but it also creates a great deal of customer dissatisfaction, annoyance, and ultimately, defection. By implementing a unified solution to market more than one product to the right customers, the service company should be able to improve revenues while driving down the costs—and retaining customers. The second key factor is that the CRM application should provide companies with the ability to customize their solution to address their unique business needs and evolving external Read More

ITO: IT Infrastructure Support Services


Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.  

it tactical event resolution  IT Infrastructure Support Services Softtek''s IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More

IT Governance and Project Portfolio Management: Vendor Delivers a Phase-based Approach


Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing IT governance, based on an organization's maturity.

it tactical event resolution  to an organization''s established IT governance framework, or in a modular fashion meeting the needs to specific business processes (such as portfolio management or project management). The former scenario requires a well established governance framework, while the latter can only meet the partial needs of a less mature organization. In light of this, Pacific Edge has developed a unique approach to assisting a wide range of IT organizations with their specific PPM needs. Based in Seattle, Washington (US), Read More

Progressive IT Management Strategies: The IT manager’s 360-degree view of business


The New CIO Business Leader and Change Management Expert Today’s chief information officer (CIO) not only has to be knowledgeable about technology, but frequently, the CIO is called upon to align the strategic goals of senior management in addition to managing on-going, day-to-day technology issues—the technology that provides visibility in the decision-making process.According to the IBM

it tactical event resolution  IT Management Strategies: The IT manager’s 360-degree view of business The New CIO Business Leader and Change Management Expert Today’s chief information officer (CIO) not only has to be knowledgeable about technology, but frequently, the CIO is called upon to align the strategic goals of senior management in addition to managing on-going, day-to-day technology issues—the technology that provides visibility in the decision-making process.According to the IBM survey Expanding the Innovation Read More

Moving from Potential to Performance


Companies have invested heavily in their IT infrastructure, but they still face challenges with their existing business operations. To help create a cost-effective, high-performance system, SAP has developed a program to help companies proactively analyze and improve business performance in four key areas. Take a look at SAP Safeguarding services options and how they are designed to serve business users and IT staff.

it tactical event resolution  invested heavily in their IT infrastructure, but they still face challenges with their existing business operations. To help create a cost-effective, high-performance system, SAP has developed a program to help companies proactively analyze and improve business performance in four key areas. Take a look at SAP Safeguarding services options and how they are designed to serve business users and IT staff. Read More

Managing IT in a Downturn: Beyond Cost-cutting


During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run.

it tactical event resolution  IT in a Downturn: Beyond Cost-cutting During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run. Read More

Columbus IT (USA)


Columbus IT is largely regarded as Microsoft's leading global Dynamics AX and NAV partner. The company delivers Microsoft-based consulting services in 30 countries, with more than 1,200 employees. The company has successfully deployed Microsoft Dynamics into more than 5,000 companies in 101 countries. Its consulting and development teams were first to work with Microsoft Dynamics AX in 1999 and have been implementing it from version 1.In 2009, CIT were selected as Microsoft's global Retail Partner of the Year and Manufacturing and Distribution Partner of the Year - Finalist.

it tactical event resolution  IT (USA) Columbus IT is largely regarded as Microsoft''s leading global Dynamics AX and NAV partner. The company delivers Microsoft-based consulting services in 30 countries, with more than 1,200 employees. The company has successfully deployed Microsoft Dynamics into more than 5,000 companies in 101 countries. Its consulting and development teams were first to work with Microsoft Dynamics AX in 1999 and have been implementing it from version 1.In 2009, CIT were selected as Microsoft''s global Read More