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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » it tactical event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

it tactical event resolution  Corresponding Resolution Event | IT Tactical Event Resolution | IT Event Resolution Step | IT Event Resolution Include Biases | IT Integrating Event Resolution | IT Event Resolution Dependent | IT Rate IT Event Resolution | IT Highest-Resolution Model | IT Meeting Event Resolution | IT Detect Individual Events | IT Single-event Resolution | IT Just-in-time Event Resolution | IT Event Resolution Imaging | IT Technology Event Resolution | IT Event Resolution Imaging Learning | IT Event Resolution Quality | Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

it tactical event resolution  exposure to risk in IT operations is a result of poor management and reporting practices. Risk management with Centauri is achieved both on a tactical and strategic level. Tactically, Centauri identifies exceptional exposure to risk and alerts the appropriate people to the problem, highlighting the cause of this risk. On a strategic level, Centauri automates a simple Six Sigma process that is more proactive than simply alerting people to problems. Over time, Centauri measures service quality, highlights Read More...
HighJump Grows in a Period of Low Growth Through Adaptable, Broad Function Products Part Two: Market Impact
Although a combination of factors bodes well for HighJump''s success, a key differentiating word at its camp is ''adaptability''. HighJump''s approach to

it tactical event resolution  (SCE) solutions, announced that it has lately secured significant new customer wins and global partners in its ongoing efforts to become the industry leader in providing global SCE solutions. HighJump joins the ranks of a slew of its upbeat rivals, Manhattan Associates (see Logistics.com Becomes The Newest Of Manhattan Associates ), RedPrairie (see RedPrairie - New Name For A Brave New Value Proposition Paradigm ), G-Log , HK Systems , Provia (see Provia Proves Its Way To Success ) and Yantra (see Yantra Read More...
SaaSy Discussions (Part I)
Much has been said and written lately, on TEC''s web site as well as on many other peer sites, about the on-demand deployment model, especially about multi

it tactical event resolution  it for the company. It is basically just an outsourcing third-party contact mixed with on-premise software, also referred to as an Application Service Provider (ASP). Having outlined the above distinctions, following are examples of two renowned vendors'' approaches to their enterprise solutions deployment, one from the CRM and other from the ERP arena. 1. Consona CRM Consona''s CRM division claims that CRM is often treated as a tactical project rather than a holistic strategy and vision , while many Read More...
APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 3
Part 1 of this blog series talked about my attendance of the APICS 2009 International Conference in Toronto, Canada in early October. I attended only a few

it tactical event resolution  training for staff, or it can refer to innovations in products or processes; and Financial perspective -- The traditional way of judging business performance relied on such measures as  cash-on-cash-return cycle ,  return on investment (ROI) , and  debt-to-equity ratio . Since financial measures are retrospective, they don''t always provide a true indication of the current state of affairs, much less of the future performance. Thus Kaplan and Norton wanted to give managers a tool that would encourage Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

it tactical event resolution  that these customers want it regardless of the channel they choose, be it telephone, Web self-service, e-mail, retail kiosk, or chat. The logical question a company should ask itself is how it can provide customers with direct access to the knowledge they are looking for when that data may be residing in a variety of places. For example, product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as CRM databases; legacy Read More...
IT Governance and Project Portfolio Management: Vendor Delivers a Phase-based Approach
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide strategies to implement an IT

it tactical event resolution  to an organization''s established IT governance framework, or in a modular fashion meeting the needs to specific business processes (such as portfolio management or project management). The former scenario requires a well established governance framework, while the latter can only meet the partial needs of a less mature organization. In light of this, Pacific Edge has developed a unique approach to assisting a wide range of IT organizations with their specific PPM needs. Based in Seattle, Washington (US), Read More...
Cognitive IT Solutions
Founded in 2002, Cognitive IT Solutions opened its doors in Manila, Philippines to provide outsourced Application Development Services to clients abroad.

it tactical event resolution  IT Solutions Founded in 2002, Cognitive IT Solutions opened its doors in Manila, Philippines to provide outsourced Application Development Services to clients abroad. Read More...
Remote IT Management
Businesses of all sizes must manage an increasing diversity of remote users and devices. The tasks involved range from keeping systems running to ensuring

it tactical event resolution  IT Management Businesses of all sizes must manage an increasing diversity of remote users and devices. The tasks involved range from keeping systems running to ensuring security, compliance, and more. Under this sort of pressure, IT managers and managed service providers must have flexible access to powerful tools and an ability to share the data those tools rely on. Software as a service (SaaS)-based tools can help—find out how. Read More...
Is It Time to Purchase a New ERP?
For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don''t do it unless the patient is dying. So how do you

it tactical event resolution  It Time to Purchase a New ERP? For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don''t do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out. Read More...
Best Practices and Processes for Improving the Business Value of IT
Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their

it tactical event resolution  the Business Value of IT Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects. Read More...
IT Services E-Procurement
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access to service sources and seek to

it tactical event resolution  on optimization of the IT service supply chain. What are these solutions and how do they work? The first step towards answering that question is to consider the concerns of the service supply chain stakeholders. These concerns shaped the current solutions. On the buy-side the stakeholders include the service supply manager, the IT manager, and the organization''s legal, finance and human resource functions. The IT manager is concerned primarily with access to quality service and the speed of the service Read More...

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