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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » it tactical event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

it tactical event resolution  Corresponding Resolution Event | IT Tactical Event Resolution | IT Event Resolution Step | IT Event Resolution Include Biases | IT Integrating Event Resolution | IT Event Resolution Dependent | IT Rate IT Event Resolution | IT Highest-Resolution Model | IT Meeting Event Resolution | IT Detect Individual Events | IT Single-event Resolution | IT Just-in-time Event Resolution | IT Event Resolution Imaging | IT Technology Event Resolution | IT Event Resolution Imaging Learning | IT Event Resolution Quality | Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

it tactical event resolution  exposure to risk in IT operations is a result of poor management and reporting practices. Risk management with Centauri is achieved both on a tactical and strategic level. Tactically, Centauri identifies exceptional exposure to risk and alerts the appropriate people to the problem, highlighting the cause of this risk. On a strategic level, Centauri automates a simple Six Sigma process that is more proactive than simply alerting people to problems. Over time, Centauri measures service quality, highlights Read More...
HighJump Grows in a Period of Low Growth Through Adaptable, Broad Function Products Part Two: Market Impact
Although a combination of factors bodes well for HighJump''s success, a key differentiating word at its camp is ''adaptability''. HighJump''s approach to

it tactical event resolution  (SCE) solutions, announced that it has lately secured significant new customer wins and global partners in its ongoing efforts to become the industry leader in providing global SCE solutions. HighJump joins the ranks of a slew of its upbeat rivals, Manhattan Associates (see Logistics.com Becomes The Newest Of Manhattan Associates ), RedPrairie (see RedPrairie - New Name For A Brave New Value Proposition Paradigm ), G-Log , HK Systems , Provia (see Provia Proves Its Way To Success ) and Yantra (see Yantra Read More...
APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 3
Part 1 of this blog series talked about my attendance of the APICS 2009 International Conference in Toronto, Canada in early October. I attended only a few

it tactical event resolution  training for staff, or it can refer to innovations in products or processes; and Financial perspective -- The traditional way of judging business performance relied on such measures as  cash-on-cash-return cycle ,  return on investment (ROI) , and  debt-to-equity ratio . Since financial measures are retrospective, they don''t always provide a true indication of the current state of affairs, much less of the future performance. Thus Kaplan and Norton wanted to give managers a tool that would encourage Read More...
Merger Mania At Its Extremes
Other than for the peculiarity of a ‘love triangle’, the merger of SynQuest, Viwlocity and Tilion might be a harbinger of SCEM’s annexation by the realm of SCM,

it tactical event resolution  with the business processes it supports. Therefore, the use of traditional advanced planning & scheduling (APS) methods that are non memory-resident and latent in itself as a basis for all decision making is becoming increasingly unsound. The future will thus see a blend of real-time supply chain event management (SCEM) (i.e., execution side for the tactical time horizon) and SCP with its strengths in inventory management and capacity planning (i.e. planning/optimization side for mid-to-long-term Read More...
Compliance, Not Conflict: From IT Security vs. IT Operations,
It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet

it tactical event resolution  Not Conflict: From IT Security vs. IT Operations, It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here. Read More...
Proactive IT Managers Can Make a Difference
IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise

it tactical event resolution  IT Managers Can Make a Difference Proactive IT Managers Can Make a Difference Featured Author - William R. Friend* - May 14, 2004 Introduction In the back of every CIO''s mind at the time of the annual performance review are two questions: Do I run an IT shop that is aligned with the requirements of our business? and Are the IT projects we are doing generating an acceptable return on investment? In the short term, the more expedient CIO might just try to align IT results with the expectations o Read More...
Pund-IT, Inc.
Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was

it tactical event resolution  IT, Inc. Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King. Read More...
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

it tactical event resolution  It or Leave It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

it tactical event resolution  costly and inefficient, but it also creates a great deal of customer dissatisfaction, annoyance, and ultimately, defection. By implementing a unified solution to market more than one product to the right customers, the service company should be able to improve revenues while driving down the costs—and retaining customers. The second key factor is that the CRM application should provide companies with the ability to customize their solution to address their unique business needs and evolving external Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

it tactical event resolution  that these customers want it regardless of the channel they choose, be it telephone, Web self-service, e-mail, retail kiosk, or chat. The logical question a company should ask itself is how it can provide customers with direct access to the knowledge they are looking for when that data may be residing in a variety of places. For example, product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as CRM databases; legacy Read More...
What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…
A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is

it tactical event resolution  Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad… A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short —white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential Read More...

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