-
Abstract:
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating
system. (...)
Excerpt related to
it support:
... announced that Compaq will provide call center support for the Red Hat Linux operating
system. Compaq Partners with Red Hat in Linux Support Deal. ...
Published:
1999-10-20
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Abstract:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering
their CyberCarrier Reference Architecture as a blu (...)
Excerpt related to
it support:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizat...
Published:
2000-06-27
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Abstract:
Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert
Informatica software to any major language for resale in their local markets. (...)
Excerpt related to
it support:
Informatica Goes Multinational With Support for Unicode. ... Multi-byte support
is crucial for the accurate exchange of international data streams. ...
Published:
2000-03-15
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Abstract:
The decision to support older releases is like any other business decision, it is all about the money and profitability.
If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may
be sugar-coated with pronouncements about doing what is good (...)
Excerpt related to
it support:
The decision to support older releases is like any other business decision, it is all about the money and
profitability. If the vendor can make mo...
Published:
2003-12-17
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Abstract:
Hummingbird Communications Ltd. (NASDAQ: "HUMC" and TSE: "HUM") has announced the immediate availability of Genio Suite 4.0.
This release states improvements to usability, performance and openness to better support organizations as they implement
large-scale enterprise data warehousing and e-commerce sol (...)
Excerpt related to
it support:
Hummingbird Communications Ltd. (NASDAQ: "HUMC" and TSE: "HUM") has announced the immediate availability
of Genio Suite 4.0. This release states i...
Published:
2000-01-28
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Abstract:
Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup
Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying languages for its entire suite
of products. These features will initially be incorpora (...)
Excerpt related to
it support:
Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup
Language (WML) and stre...
Published:
2000-04-12
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Abstract:
"Extending its portfolio of solutions to the industrial sector, System Software Associates (NASDAQ: SSAXD) today announced
a joint marketing and development agreement with SynQuest, Inc. to provide an integrated supply chain solution that will allow
SSA customers to drive profitability and lower costs. S (...)
Excerpt related to
it support:
"Extending its portfolio of solutions to the industrial sector, System Software Associates (NASDAQ: SSAXD) today announced
a joint marketing and d...
Published:
1999-10-01
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Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
it support:
Dell Computer announced its plans to provide Internet-based, automated customer support. Dell Unveils Internet-Enabled
Customer Support Strategy. ...
Published:
1999-09-03
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Abstract:
Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL
Server in addition to Microsoft Exchange Integration for messaging. (...)
Excerpt related to
it support:
Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server
in addition to Mic...
Published:
2000-07-06
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Abstract:
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult.
So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty
and drive service leveraged revenue? By empowering cu (...)
Excerpt related to
it support:
As products become more complex and customer expectations continue to rise, service and support become increasingly
difficult. So how can service ... ...
Published:
2010-03-11
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Abstract:
We do not see Sun Solaris administrators implementing any Novell NDS package. (...)
Excerpt related to
it support:
Analysis of Novell's Announced Support for Sun's Solaris 8 Operating Environment. P. Hayes - February
4, 2000. Comments: 0. Read Comments < Event Summary. ...
Published:
2000-02-04
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Abstract:
Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational
corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance
regulations. (...)
Excerpt related to
it support:
Product managers in product companies are trying to develop applications that support multilingual functionality.
Multinational corporations use m...
Published:
2009-08-17
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Abstract:
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves
into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise
data warehouse for the United States Postal Service and th (...)
Excerpt related to
it support:
Informatica Morphs into Enterprise Decision Support Vendor. M. Reed - January 1, 2000. Comments: 0. Read
Comments Vendor Genesis. Based ...
Published:
2000-01-01
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Abstract:
Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with
de-duplication complements Microsoft DPM 2007, and together they can meet the data protection and recovery challenges of both
Windows and non-Windows environments. Find out how thes (...)
Excerpt related to
it support:
Enabling Enterprise Tape Library Support for Microsoft DPM 2007. ... Download <strong>Enabling
Enterprise Tape Library Support for Microsoft DPM 2007</strong>. ...
Published:
2010-03-11
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Abstract:
Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications.
Many have become accustomed to the high standards of customization they encounter on the Web. And they’re demanding a similar
experience from the organizations for which (...)
Excerpt related to
it support:
Enterprise Mashups to Support Your Business Objectives. ... Download <strong>Enterprise
Mashups to Support Your Business Objectives </strong>. Comments: ...
Published:
2010-04-09
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Abstract:
Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and
vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”:
specific lean initiatives will fail if speci (...)
Excerpt related to
it support:
The When, Why, and How of ERP Support for Lean. ... Download <strong>The When, Why,
and How of ERP Support for Lean</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Information is one of your greatest assets—helping your organization stay on top of regulatory requirements, close to customers,
and ahead of the competition. But managing that information isn’t easy when it is scattered across many isolated silos. A
good information management strategy can help you (...)
Excerpt related to
it support:
Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives. Source:
SAP. Document Type: White ...
Published:
2010-03-11
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Abstract:
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital
component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s
total cost of ownership. (...)
Excerpt related to
it support:
Many organizations don’t follow formalized processes for technical support evaluation. However, technical
support is a vital component of any ente... ...
Published:
2009-09-28
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Abstract:
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management
deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with
the bandwidth manager. We examine these models, consid (...)
Excerpt related to
it support:
Network Engineering to Support the Bandwidth Manager Architecture. ... Download <strong>Network
Engineering to Support the Bandwidth Manager Architecture</strong>. ...
Published:
2010-03-11
-
Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
it support:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing
at unjustifiable prices. Support an...
Published:
2007-04-27