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Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

it support costs  at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes Read More...
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » it support costs


ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

it support costs  Decrease the cost of IT support through comprehensive knowledge management and self-service Manage the entire IT asset portfolio across the lifecycle, ensuring compliance and providing true IT financial management Analyze, predict and optimize the provision and continual improvement of IT operations Service operations Continual service improvement Searches related to ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations : Apply IT Infrastructure | Apply IT Operations | Apply IT Read More...
Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at

it support costs  maximize revenue and profits, it is now in the best interest of the vendor to support these older releases. How the costs work and where is the break-even point? The cost has two elements. First, bug fixing and keeping the software compatible with changes in the operating environment (operating system, database, hardware discontinuation, etc.) is a fixed cost that does not vary with the number of customers supported. On the other hand, the majority of hot line support, distributing bug fixes and other Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion
In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using

it support costs  discussion of using an IT Knowledge Based tool in a Decision Support Process. Part 2 is a tutorial, which illustratively discusses using such a tool to select a personal device assistant (PDA). Read More...
Replenishment: What Is It exactly and Why Is It Important?
Replenishment is an area within operations where retailers can find a competitive edge. Excelling at replenishment enables implementation of promotional

it support costs  shelf, or otherwise make it available for sale. As replenishment focuses on acquiring product to support anticipated need, the leadtime forecast is the key to understanding how long ahead of that future need orders should be placed. The leadtime variance indicates the amount of deviation buyers experience with order delivery. This number represents the reliability of the leadtime forecast. The higher the number, the more inconsistent the vendor or warehouse is in their shipping process. Why is leadtime Read More...
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

it support costs  the company means that it is well positioned to provide more proactive support solutions to its customers now and into the future. For example, if you collect data that says 20% of your customers are doing unneeded customizations in an area, as a vendor, you can create an on-line tutorial and send it directly to that customer list and tell them how to correct the issue. There are numerous examples where this type of predictive support could be something SAP not only sells but uses to their own Read More...
SAP Releases Value Maps for Easier SAP Enterprise Support Navigation
SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with

it support costs  management solution to improve IT operations efficiency. The SAP Enterprise Support Academy program, which is a deliverable of SAP Enterprise Support and does not involve additional cost, can be accessed in terms of business roles, lifecycle phase, or delivery method. The value maps are considered an additional dimension organized by customer challenges such as security or data volume management. Similar to a vehicle navigation system, the task for value maps is to discover the best route and put into Read More...
IT Simplification with the SAP HANA Platform
Simplicity can be seen as the art of maximizing the amount of work not to be done. Today, more than ever, IT needs a way to accomplish this objective, so that

it support costs  Today, more than ever, IT needs a way to accomplish this objective, so that it can free up resources to focus on value-added activities and breakthrough innovation. An in-memory approach to enterprise computing like the SAP HANA platform can help. Read More...
Is ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments
If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of

it support costs  ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments Measuring the Impact of IT Investments Ray Tucker, CFO of the $1.3 B adhesives manufacture H.B. Fuller, finds, We can't really understand all of the benefits that will come from electronically enabling our business. We know that as we standardize on technologies we will grow our business. The benefits will probably come from places we don't expect to see them . Tucker states that the problem with financial analysis of Read More...
IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers

it support costs  Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. Read More...
PC Helps Support


it support costs  Helps Support Read More...
Alfanar IT Solutions-Enterprise Content Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM

it support costs  IT Solutions-Enterprise Content Management Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM) solutions to both government and private sectors—two sectors undergoing rapid automation and thus in need of ECM solutions in Saudi Arabia. Read this paper to see how alfanar IT plans to address these market needs and the improvements expected with OpenText. Read More...
Justification of ERP Investments Part Three: Costs of Implementing an ERP System
Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into

it support costs  vendor point of view, it is much easier to support users on the latest releases. However, user changes to source code and other user customizations can make it very expensive or even impossible to upgrade. Additional costs must then be incurred to ensure the customizations work with the latest upgrade. As shown in the example estimates in figure 3.4, a ratio of .25 has been used for total annual costs related to ERP software. A phased implementation approach may mean that additional software must be Read More...

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