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Documents related to » it support costs roi


Industry Support in WCM » The TEC Blog
product, you’ll see that it provides a higher-than-average percent of support for Content Acquisition functionality. In other words, if this is an area that your company has fairly significant requirements, you might do well to look deeper into that product’s functionality. Share This   Read More     --> Trackback Address     Tags: functionality , industry average , WCM , web content management Comments akbar on 23 April, 2013 at 12:38 pm # top * Name: * E-mail (private) : Web site: XHTML: You

IT SUPPORT COSTS ROI: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

SAP Support - From Reactive to Proactive » The TEC Blog
the company means that it is well positioned to provide more proactive support solutions to its customers now and into the future. For example, if you collect data that says 20% of your customers are doing unneeded customizations in an area, as a vendor, you can create an on-line tutorial and send it directly to that customer list and tell them how to correct the issue. There are numerous examples where this type of predictive support could be something SAP not only sells but uses to their own

IT SUPPORT COSTS ROI: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

SSA Seeks Support from Synquest


IT SUPPORT COSTS ROI: an advantage only if it can convince its existing customer base to consider at least a partial move to Unix or NT. The success of the alliance depends heavily on new SSA Chairman and CEO Robert Carpenter s ability to improve execution of the company s product development organization. User Recommendations While current BPCS users should look favorably on the planned joint development, it will be at least six months before a stable integrated product emerges. At that time, only users in the discrete
10/1/1999

More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

IT SUPPORT COSTS ROI: integration and technical support, with Lucent s expertise in planning, design, integration and technical support of complex, carrier-grade network infrastructures. The announcement is the first step in a CyberCarrier initiative by Lucent Technologies to help ensure design and delivery of end-to-end network and Internet data center solutions for CyberCarriers. CyberCarriers are service providers who offer a combination of high speed networking and data center services, including servers, storage and
6/27/2000

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support » The TEC Blog
product, as they employ it in real-life situations. As a result, clients create awareness not only about the product defects, but also about the best use cases for optimal product development. Utilizing the skill of a technical writer to continuously improve upon the quality and manner of the presentation of information— KBs that have been developed for internal use within an organization need to be altered in order to become an effective tool for customers. This is not best left in the hands of a

IT SUPPORT COSTS ROI: CRM, Customer Centric, customer support, Enterprise Knowledge Base, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2012

Keeping Projects in View and Costs in Line
In construction and services, matching the right people to the right projects is mission-critical if those projects are to show actual profits. But determining profitability takes time—not a common commodity today. What’s needed are tools to track, identify, and report all contract and project activity—an integrated view of all job details, including the critical factors that determine profitability.

IT SUPPORT COSTS ROI: the right projects is mission-critical if those projects are to show actual profits. But determining profitability takes time—not a common commodity today. What’s needed are tools to track, identify, and report all contract and project activity—an integrated view of all job details, including the critical factors that determine profitability. Keeping Projects in View and Costs in Line style= border-width:0px; />   comments powered by Disqus Related Topics:   Project Management,   Human
12/7/2006 8:35:00 AM

Optimizing The Supply Chain Network And Reducing Distribution Costs - Part 2 An Andersen Point Of View
Performance addresses issues surrounding how the new economy is transforming the supply chain and ultimately, how Andersen conducts business. Through this effort, they express how their customers, and the industry in general, are creating a more innovative supply chain.

IT SUPPORT COSTS ROI: supply chain outlook, while it may be optimistic, is likely far from optimal.
12/8/2001

ROI Evaluation Report: IBM Cognos Software
The fun begins with IBM Cognos Software! Find the Software Information You're Seeking.Free download! According to Nucleus Research, IBM Cognos business intelligence (BI) software can help companies make better use of their data when performing tasks related to reporting, financial statements, budgeting, and analysis. Learn about some of the barriers to better data use, as well as the key features and functions of this BI solution—and how you can improve data access and analysis, employee performance, and productivity.

IT SUPPORT COSTS ROI: Although organizations typically find it easy to accumulate data, it often remains unusable or unavailable to the decision makers who need it. Some of the barriers to better use of data include: Cost. Organizations often balk at the cost of strategic investments necessary to make data usable, such as master data management and tools for creating standardized reports, scorecards, and dashboards. Ad-hoc tools. In the absence of automation, people create their own reporting and analysis tools - typically in
10/8/2009 2:04:00 PM

ERP: Is High ROI with low TCO Possible?
Total cost of ownership (TCO) remains a significant factor influencing enterprise resource planning (ERP) strategies and decisions. But focusing exclusively on TCO runs the risk of delaying necessary ERP projects. Companies should also consider return on investment (ROI) of such projects. Find out what the average company should expect to pay for ERP and how the business can benefit from a successful implementation.

IT SUPPORT COSTS ROI: ERP: Is High ROI with low TCO Possible? ERP: Is High ROI with low TCO Possible? Source: Sage Document Type: White Paper Description: Total cost of ownership (TCO) remains a significant factor influencing enterprise resource planning (ERP) strategies and decisions. But focusing exclusively on TCO runs the risk of delaying necessary ERP projects. Companies should also consider return on investment (ROI) of such projects. Find out what the average company should expect to pay for ERP and how the business can
2/10/2011 4:00:00 PM

Fenestrae Offers WAP Support for Mobile Data Server
Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server in addition to Microsoft Exchange Integration for messaging.

IT SUPPORT COSTS ROI: Fenestrae® Mobile Data Server™ with extensive WAP functionality. The Fenestrae Mobile Data Server version 2.0 enables professionals to use their WAP phones to access any information in Microsoft® Exchange/Outlook (inbox, calendar, contacts), databases, and Intranet. Market Impact Fenestrae s Mobile Data server has been given a wireless face-lift with the addition of Wireless Access Protocol (WAP) support. Mobile Data Server 2.0 (MDS) allows access via WAP to a company s Intranet, Microsoft Back
7/6/2000

Frankford Candy Improves Its Business Flexibility with Expert Service and Support
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IT SUPPORT COSTS ROI: Frankford Candy Improves Its Business Flexibility with Expert Service and Support Frankford Candy Improves Its Business Flexibility with Expert Service and Support Source: Junction Solutions Document Type: Case Study Description: ... Frankford Candy Improves Its Business Flexibility with Expert Service and Support style= border-width:0px; />   comments powered by Disqus Source: Junction Solutions Learn more about Junction Solutions Readers who downloaded this case study also read these popular
5/24/2013 3:51:00 PM


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