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Configure Price Quote (CPQ)
Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generat...
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Documents related to » it support costs roi


Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

it support costs roi  Viability: Vendor viability if it is a COTS product or requires specific support from a third party vendor Disaster Recovery: Is the application an integral part of the disaster recovery plan Resource Availability : Is there a dearth of resources in the industry Technology viability: Is the technology outdated or will get outdated in the near future.   THE IMPORTANCE OF AN OPTIMIZED APPLICATION INVENTORY The application inventory acts as a quick reference for the organization providing an insight of the Read More...
No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP''s recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice

it support costs roi  to optimize the user''s IT environment, support infrastructure, or business processes; potential risks and opportunities are identified, and the customer receives a formal report and individual plan for improvements. SAP pledges to provide Customer Competency Center (CCC) setup advice in the assessment section. Assisting customers in optimizing their CCC operation is a strong component of the assessment provided as part of Premium Support. As a corollary, support advisors can also assist the customer with Read More...
Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment?
IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments, even though initial estimates of cash flows

it support costs roi  projected period of time it will have a positive cash flow impact. Look for revenue generating opportunities. Some projects may work to free working capital. Projects that increase inventory turns fall into this category. Other projects may help generate more sales. Projects that improve sales information, manage inventory, or shorten the order-to-cash process may have revenue-generating potential. Consider the impact of support costs. If the new technology will require less in terms of staff support, Read More...
ERP ROI in Only 9 Months
Nucleus Research reports that NetSuite, a leading integrated Web-based business software suite, can deliver a positive return on investment (ROI) in fewer than

it support costs roi  the annual cost of IT personnel to support the old systems. Reduced IT maintenance costs Because NetSuite hosts its own applications and offers its own support, companies can avoid having full-time IT staff for technical support. Companies took advantage of the low IT overhead associated with NetSuite in different ways: In one case, a customer moved from Microsoft Dynamics GP to NetSuite and was able to eliminate a $55,000 IT staff position and $20,000 in annual license maintenance, and retired three Read More...
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

it support costs roi  a difficult market, because it has a very clear ROI story. The company''s software addresses needs—digital identity management and security—that top the priority list in many corporations and government agencies. Customers are pre-disposed to buy. This executive noted that his firm generally does not provide the ROI justification directly to prospective customers. Rather, they refer prospects to a select list of customers who are pleased to tout the ROI benefits they have achieved. When companies Read More...
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

it support costs roi  to Integrated and Automated IT System Management Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their larger counterparts. This comprehensive guide provides IT newcomers—as well as experienced veterans—with all the information they need to understand the best ways to align people, processes, policies, and tools for a cohesive, streamlined, and supportable IT infrastructure. Read More...
Compliance, Not Conflict: From IT Security vs. IT Operations,
It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet

it support costs roi  Not Conflict: From IT Security vs. IT Operations, It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here. Read More...
NORRIQ Group’s Drink-IT Mixed-Mode Manufacturing (ERP) Certification Report
NORRIQ Group''s Drink-IT solution is now TEC certified in the mixed-mode manufacturing (ERP) software solution space. Drink-IT is one of the only global ERP

it support costs roi  Group’s Drink-IT Mixed-Mode Manufacturing (ERP) Certification Report NORRIQ Group''s Drink-IT solution is now TEC certified in the mixed-mode manufacturing (ERP) software solution space. Drink-IT is one of the only global ERP solutions designed specifically for the beverage industry, supporting the unique needs of beverage producers and manufacturers with additional extensive functionality on top of the Microsoft Dynamics NAV platform. Download the Drink-IT certification report now for product Read More...
Simatic IT Interspec
Simatic IT Interspec is a corporate product specification management system, which enables a company''s product lifecycle management strategy. Corporate

it support costs roi  IT Interspec Simatic IT Interspec is a corporate product specification management system, which enables a company''s product lifecycle management strategy. Corporate specification management allows a whole organization to speak a single language for specifications. Simatic IT Interspec is the single point of reference for product specifications. Through its flexible and configurable structure and glossary, specifications are standardized throughout the company, and anyone around the world will be Read More...
Big Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors
Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment

it support costs roi  in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment decision, however, it should evaluate its options relative to actual business strategies and operating requirements. Only then will it put itself in a position to make a well-informed investment decision. Download this article to learn more. Read More...
Drink-IT
Drink-IT@ is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized

it support costs roi  IT Drink-IT® is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized beverage wholesalers, and beverage producers. Drink-IT enables them to cover all enterprise resource planning (ERP) and customer relationship management (CRM) processes in one integrated solution. Drink-IT enables companies to make informed decisions in production and quality management, logistics, sales, and promotions, and helps them Read More...
IT Investments and Business Value
The view of technology has evolved over time—from a strategic enabler and a competitive weapon to an operational overhead. IT projects that come in over budget

it support costs roi  to an operational overhead. IT projects that come in over budget and with missed deadlines and lackluster results do not help matters. It is up to the CIOs to restore the perception of IT in the enterprise, by understanding the company’s goals and showing business leaders how IT projects and services can help reach them faster. Read More...
Elitser IT Solutions India
For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers

it support costs roi  IT Solutions India For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers around the world. The company offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States Read More...
DYNAMICS IT S.A.
Dynamics IT @is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft

it support costs roi  IT S.A. Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America Read More...
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

it support costs roi  at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes Read More...

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