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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 it support costs roi

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Configure Price Quote (CPQ)

Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generation of quotes that occure during the sales process. CPQ solutions create accurate and professional sales quotes for complex, custom-engineered or customizable products while streamlining core processes and lowering costs. Common features of CPQ software include product catalog and pricing functionality, product visualization, and support for channel sales.  

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Documents related to » it support costs roi

Aligning Business with IT through IT Portfolio Management and IT Governance


When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized with strategy for maximum business value—while reducing IT cost. An IT portfolio management framework, coupled with an IT governance framework, can provide visibility into projects and IT assets, keeping them aligned to business objectives at all times.

it support costs roi  Viability: Vendor viability if it is a COTS product or requires specific support from a third party vendor Disaster Recovery: Is the application an integral part of the disaster recovery plan Resource Availability : Is there a dearth of resources in the industry Technology viability: Is the technology outdated or will get outdated in the near future.   THE IMPORTANCE OF AN OPTIMIZED APPLICATION INVENTORY The application inventory acts as a quick reference for the organization providing an insight of the Read More

Taking Multilingual Support to the Next Level


Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance regulations.

it support costs roi  a transaction or block it depending upon the outcome of verifications being implemented against various hot lists. Having been built with a fairly sophisticated level of multilingual support this application supported the extended character set of national languages of all the European countries complying with SEPA. Therefore, it was able to handle German umlauts and other accent symbols in various European languages. For example, it could treat the German name Müller differently from Muller , which i Read More

ERP ROI in Only 9 Months


Nucleus Research reports that NetSuite, a leading integrated Web-based business software suite, can deliver a positive return on investment (ROI) in fewer than nine months, by automating processes, boosting sales, increasing productivity, reducing or avoiding headcount, increasing data visibility, and retiring costly legacy systems. Learn how NetSuite business management software provides a positive ROI to businesses.

it support costs roi  the annual cost of IT personnel to support the old systems. Reduced IT maintenance costs Because NetSuite hosts its own applications and offers its own support, companies can avoid having full-time IT staff for technical support. Companies took advantage of the low IT overhead associated with NetSuite in different ways: In one case, a customer moved from Microsoft Dynamics GP to NetSuite and was able to eliminate a $55,000 IT staff position and $20,000 in annual license maintenance, and retired three serv Read More

Whose ROI is it Anyway? Part One: Introduction


With growing frequency, we hear business and IT managers asking a technology vendor to "justify the expenditure" or "demonstrate the ROI" on their particular hardware, software or service offering. In some cases, this may be possible.

it support costs roi  a difficult market, because it has a very clear ROI story. The company''s software addresses needs—digital identity management and security—that top the priority list in many corporations and government agencies. Customers are pre-disposed to buy. This executive noted that his firm generally does not provide the ROI justification directly to prospective customers. Rather, they refer prospects to a select list of customers who are pleased to tout the ROI benefits they have achieved. When companies dep Read More

No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice


Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

it support costs roi  to optimize the user''s IT environment, support infrastructure, or business processes; potential risks and opportunities are identified, and the customer receives a formal report and individual plan for improvements. SAP pledges to provide Customer Competency Center (CCC) setup advice in the assessment section. Assisting customers in optimizing their CCC operation is a strong component of the assessment provided as part of Premium Support. As a corollary, support advisors can also assist the customer with Read More

Whose ROI is it Anyway? Part Two: Sorting Through Claims


ROI (return on investment) has taken on new importance in examining business initiatives and programs that often involve deployment of enterprise software and information technology. In some cases, "Show me the ROI" has become a smokescreen for "Let's wait and see" or, "Go away. Don't bother me."

it support costs roi  ROI is it Anyway? Part Two: Sorting Through Claims ROI claims from technology vendors—the first liar doesn''t stand a chance Confronted by the demands of today''s market, enterprise software vendors at the very least play lip service to ROI selling. For many, this means showing prospects that under some average or typical conditions, implementing the software can lead to a direct cost savings that will cover the software license fee in some specified period. Vendors generally express this by saying Read More

Elitser IT Solutions India


For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers around the world. The company offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States (US), Indonesia, the Philippines, Dubai, and Vietnam.

it support costs roi  IT Solutions India For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers around the world. The company offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States Read More

Cognitive IT Solutions


Founded in 2002, Cognitive IT Solutions opened its doors in Manila, Philippines to provide outsourced Application Development Services to clients abroad.

it support costs roi  IT Solutions Founded in 2002, Cognitive IT Solutions opened its doors in Manila, Philippines to provide outsourced Application Development Services to clients abroad. Read More

ROI Systems MANAGE-s Well Past 2000 Part 1: Recent Developments


ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are facing the moment of truth. Its recent solid financial performance puts the company in the position of being able to move forward with its plans for further needed product enhancements, staffing expansion and company growth, at a time when many of its peers continue to struggle.

it support costs roi  a high priority as it continues to evolve its MANAGE 2000 ERP software product to be fully Web-based. In 2001, a number of Web-based applications were introduced, best-of-breed supply chain applications were integrated, and the product was migrated to an n-tier architecture employing XML, HTML, and other leading-edge component technologies. Numerous portals were developed in the latter part of the year to be included in the product being delivered early in 2002. To that end, on March 26, ROI Systems Read More

Compaq Partners with Red Hat in Linux Support Deal


Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

it support costs roi  market share growth, although it should not affect the growth of the enterprise OS market as a whole. The relationship between Compaq and Red Hat started earlier this year, including an equity investment by Compaq in Red Hat, as well as a component of joint marketing, development, and certification. This agreement should also increase Linux''s visibility on Microsoft''s radar screen not that Microsoft hasn''t already tried to respond (e.g. the infamous Linux myths tract). This alliance will provide Red Read More

DYNAMICS IT S.A.


Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America

it support costs roi  IT S.A. Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America Read More

Retaining your IT staff


By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.

it support costs roi  your IT staff By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Read More

SAP Support - From Reactive to Proactive


I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team. At the November event, attendees were presented with the AGS Strategy for 2012 and in-depth reviews of SAP’s customer support offerings.  There were a number of different themes presented by the members of AGS, but the theme that really

it support costs roi  the company means that it is well positioned to provide more proactive support solutions to its customers now and into the future. For example, if you collect data that says 20% of your customers are doing unneeded customizations in an area, as a vendor, you can create an on-line tutorial and send it directly to that customer list and tell them how to correct the issue. There are numerous examples where this type of predictive support could be something SAP not only sells but uses to their own Read More

Beating IT Recession Blues


IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it.

it support costs roi  IT Recession Blues IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it. Read More

Globalization ROI Components


There are many ways to calculate return on investment (ROI) for globalization projects. It’s important to include variables that relate to your company’s products, services, market position, and relationships outside your home market. Though language is an obvious component, there is more involved to making a product tailored for locale-specific opportunities. Learn how to calculate ROI for your globalization initiatives.

it support costs roi  (ROI) for globalization projects. It’s important to include variables that relate to your company’s products, services, market position, and relationships outside your home market. Though language is an obvious component, there is more involved to making a product tailored for locale-specific opportunities. Learn how to calculate ROI for your globalization initiatives. Read More