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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » it strategic outsourcing


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

it strategic outsourcing  in your company? Is IT a strategic enabler or a necessary evil? The answers to these questions are essential clues to fi nding the best outsourcing vendor for your needs, and not simply taking the recommendation of one company. Turn back to plan ahead. When considering how best to manage your outsourcing services vendor, you should revisit why you decided to, or why you are considering outsourcing in the fi rst place. This primary motivation should then be able to be tracked through all aspects of Read More
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

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Sunny Malta as an Nearshore IT Outsourcing Location
Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

it strategic outsourcing  . Table of contents IT as a strategic partner Evolution not revolution The end-to-end service lifecycle Leadership: HP Software and the development of ITIL v3 A portfolio of solutions for effective service management A service center for meeting business needs Market-leading asset, configuration and change management capabilities Powerful decision support Where to start? HP Software solutions and your ITIL v3 initiatives Comprehensive services to achieve success Why HP? Find out more IT as a strategic Read More
The Strategic CFO
Financial pressures can strain even the most efficient and lean company. So forward-thinking companies should now turn to the chief financial officer (CFO

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Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

it strategic outsourcing  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More
Compliance, Not Conflict: From IT Security vs. IT Operations,
It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet

it strategic outsourcing  Not Conflict: From IT Security vs. IT Operations, It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here. Read More
Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

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Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

it strategic outsourcing  better service, and do it profitably? Meanwhile, Wall Street is demanding that the CEO''s company become profitable . . . Now! What is the CEO going to do? How is the CEO''s company going to reduce costs so it can be profitable, and begin to invest more capital in research and development, sales, and marketing? The first step this CEO takes is to hire away one of his competitor''s senior managers to learn all of his competitor''s secrets. Once the new manager is on board, the CEO questions the manager to Read More
Best Practices: Financial Due Diligence and the Outsourcing of Freight Bill Audit and Payment
There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while

it strategic outsourcing  Outsourcing of Freight Bill Audit and Payment There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while nothing can be outsourced without some risk, there are a number of steps that can be taken to ensure a successful relationship and minimize the financial risk to the outsourcer. Know what steps your company can take to ensure you get the most out of outsourcing FBAP. Read More
Outsourcing-The Pros and Cons
Outsourcing’s in the news these days, what with the US presidential election and all, but it’s usually covered from an “is it good for us” angle—where “us” is

it strategic outsourcing  from an “ is it good for us ” angle—where “us” is the American people or the national economy. But how about you? Is it good for your organization? I’m interested in your current perspective on outsourcing—please let me know what you think by responding to the poll at the bottom of this blog post. I’ll let A.B. Maynard, TEC’s outsourcing analyst, speak for the rest of this post—the excerpt below is from his article Outsourcing 101 - A Primer , and I thought it was an excellent Read More
The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call

it strategic outsourcing  of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where? Read More
What''s Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future
The series, ''What''s Wrong With Application Software'' explored key challenges found in enterprise applications and also discussed the characteristics of next

it strategic outsourcing  Why And How Does It Fit Into Your Future Introduction In the series, What''s Wrong With Application Software we explored key challenges found in enterprise applications. We also discussed the characteristics of next generation architectures that would provide better support for applications. While the series ran, we received a lot of feedback. The messages we received both validating the problems and pointing to some potential answers. A number of vendors are working on solutions (see What are vendors Read More
Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies

it strategic outsourcing  Tax Services In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs. Read More
Drive Value with Outsourcing Management Tools
There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science

it strategic outsourcing  Value with Outsourcing Management Tools There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent or greater is the typical result. Read More

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