When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
it small business web store
However, in order for it to work, when a customer ordered via the web, there was a portion of the order entry process that had to be done twice '' same small amount of information duplicated within a couple of screens of each other. So, while it was an internal operationally efficient process '' hey, it saved $40K per year '' it was so customer unfriendly that it was turning off customers and they weren''t always completing their orders. Even with the estimated lost orders value subtracted, the company was