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Abstract:
Professional services organizations (PSOs) currently face a number of financial and resource management pain points. Discover
the benchmarks PSOs can use to improve management capabilities and how business applications can help PSOs achieve their goals,
including streamlining their businesses, increasing (...)
Excerpt related to
it services management:
... points. Discover the benchmarks PSOs ... Why Professional Services Organizations Need
Improved Financial and Resource Management. ...
Published:
2010-03-11
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Abstract:
Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique
opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving
results and return on investment along the way—th (...)
Excerpt related to
it services management:
Professional Services Automation: A New Approach to Business and Knowledge Management for
Professional Services Firms. Source: Deltek ...
Published:
2010-03-11
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
it services management:
Companies in the services industry need both asset and field services management,
but current integrated asset and field services maintenance syst...
Published:
2008-02-25
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Abstract:
Even when business revenues decline, the demand for IT services often continues to increase. To meet those challenges, both
businesses and IT partners must come to terms with the demand and delivery needs of each group. Strong communication between
the user and the IT provider is essential. Strategize yo (...)
Excerpt related to
it services management:
Demand and Delivery Management in IT Services. ... Download <strong>Demand
and Delivery Management in IT Services</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
The competitive nature of the financial services industry today and the changing landscape of the customer approach to investing
puts an onus on suppliers to consider how well they are dealing with customers’ business transactions. In order to provide
better customer service—while at the same time im (...)
Excerpt related to
it services management:
Operations Management in the UK Financial Services. ... Download <strong>Operations
Management in the UK Financial Services</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer
service and profitability through process efficiency. By developing rich integration between customer data and allowing that
data to be managed by the business users, customer process (...)
Excerpt related to
it services management:
Customer Process Management Drives Profitability in Financial Services. Source: Consona.
Document Type: White Paper Description: As ...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
it services management:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer
Dashboards.Templates and Other Package to Use In Your Com...
Published:
2010-03-11
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Abstract:
Every decision you make factors some kind of risk. When making the decision to implement a content management system (CMS),
it’s important to be aware of all possible potential risks—and how to prepare for them. How high is your risk of data loss?
What can you do to mitigate the risk of security brea (...)
Excerpt related to
it services management:
Risk in Content Management Implementations: Examining Software Services. Source: CrownPeak.
Document Type: White Paper Description ...
Published:
2010-03-11
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Abstract:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Management. As businesses become increasingly dependent on technology, service quality becomes more important.
With so much riding on IT’s performance, a new servic (...)
Excerpt related to
it services management:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program
to Use In Your Dynamic System with Lifecycle Managem...
Published:
2010-03-11
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Abstract:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
Excerpt related to
it services management:
Business process management (BPM) allows financial services companies to manage internal
processes and to increase efficiency and accuracy. Organi...
Published:
2006-01-03
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
it services management:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor
for these companies is the speed at which clients are billed and the accuracy of information regarding billable time and travel.
Download this Aberdeen report to learn why cloud-base (...)
Excerpt related to
it services management:
Expense Management for Professional Services. Source ... organizations.
Download <strong>Expense Management for Professional Services</strong>. Comments:
...
Published:
2012-03-05
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
it services management:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
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Abstract:
Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and
retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources
departments need a complete and integrated process of tale (...)
Excerpt related to
it services management:
How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services
Market. Source: SAP. Document Type: White ...
Published:
2010-03-11
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
it services management:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Abstract:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market
messages from vendors' functional capabilities. (...)
Excerpt related to
it services management:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changin...
Published:
2006-09-04
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
it services management:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
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Abstract:
The big buzzword in enterprise-wide package software is service-oriented architecture (SOA). SOA promises to solve a company's
software ills, making life easier for information technology departments. This research note takes a look at this new architecture
and highlights some concerns. (...)
Excerpt related to
it services management:
The big buzzword in enterprise-wide package software is service-oriented architecture (SOA). SOA promises to solve a company's
software ills, maki...
Published:
2007-01-05
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
it services management:
There are two types of project portfolio management (PPM) solutions for professional services
organizations (PSO). For smaller PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire
complementary companies. Logistics service providers also recognize that many customers want trade services, and are stepping
up to the challenge. (...)
Excerpt related to
it services management:
The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire
complementary companies...
Published:
2005-06-17