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Abstract:
Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing,
higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy
for calculating utilization that is consistent with (...)
Excerpt related to
it services company:
Calculating Utilization in a Services Company. ... Download <strong>Calculating
Utilization in a Services Company</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
General Electric announced the effective slicing of its General Electric Information Services company into two new business
units to focus on E-commerce. The company will leverage its existing trading network to become a major E-commerce provider.
At the rate at which E-procurement in particular is movin (...)
Excerpt related to
it services company:
General Electric announced the effective slicing of its General Electric Information Services company
into two new business units to focus on E-co...
Published:
2000-03-13
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Abstract:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the
warehouse will contain up to 100 terabytes of customer and (...)
Excerpt related to
it services company:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications servi...
Published:
1999-12-15
-
Abstract:
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access
to service sources and seek to optimize the service chain. What are these solutions and how do they work? (...)
Excerpt related to
it services company:
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access
to service sources a...
Published:
2001-03-23
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Abstract:
Many software services companies are not able to turn their individual project successes into a line of business that brings
in additional revenue streams. At the root of this is the simplistic assumption that "if you build, they will come." (...)
Excerpt related to
it services company:
Many software services companies are not able to turn their individual project successes into a line of business that brings
in additional revenue...
Published:
2006-09-14
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
it services company:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Vastera has gradually migrated to become more of a services company than a mere enterprise software provider. Over the last
few years it has grown its global trade know-how, consulting practice, and managed services division. (...)
Excerpt related to
it services company:
Vastera has gradually migrated to become more of a services company than a mere enterprise
software provider. Over the last few years it has grown...
Published:
2005-05-11
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
it services company:
... NYSE:GE) is an excellent example of a company that has focused on aftermarket opportunities,
going so far as to call themselves a "services" company as opposed ...
Published:
2003-06-11
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Abstract:
Companies that know what they want in terms of Internet capabilities might benefit from eSOA, but others should give it a
wide berth. (...)
Excerpt related to
it services company:
Companies that know what they want in terms of Internet capabilities might benefit from eSOA, but others should give it a
wide berth.
Published:
2000-10-16
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Abstract:
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform
on another. (...)
Excerpt related to
it services company:
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform
on another.
Published:
1999-12-15
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Abstract:
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting
a dependable managed security services provider. (...)
Excerpt related to
it services company:
... Expertise of the MSSP staff; Related consulting or educational services offered by the
security company. In addition, organizations ...
Published:
2002-04-11
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Abstract:
SCT Corporation is selling its Process Manufacturing and Distribution Solutions Division to two California-based investors.
SCT is thus joining the fray of companies taking the divestiture route to profitablility, a prominent recent example being
CA's sell-off of its interBiz division. (...)
Excerpt related to
it services company:
SCT Corporation is selling its Process Manufacturing and Distribution Solutions Division to two California-based investors.
SCT is thus joining t...
Published:
2002-05-02
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Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
it services company:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
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Abstract:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance
incentive funding formulas (SPIFFs). (...)
Excerpt related to
it services company:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the ...
Published:
2007-05-11
-
Abstract:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take
a closer look at this vendor and its product. I (...)
Excerpt related to
it services company:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting...
Published:
2004-11-22
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Abstract:
The launch of irista mimics a trend among supply chain management vendors to achieve a higher profile for their products
amid a multitude of competitive offerings. (...)
Excerpt related to
it services company:
The launch of irista mimics a trend among supply chain management vendors to achieve a higher profile for their products amid
a multitude of compe...
Published:
2000-06-21
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Abstract:
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain
the leader within its selected segments. However, the road to becoming uniformly globally recognized player will not be smooth. (...)
Excerpt related to
it services company:
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain
the leader within i...
Published:
2005-09-06
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
it services company:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser. (...)
Excerpt related to
it services company:
... In April America Online [NYSE: AOL], the world's leading interactive services company,
and Gateway [NYSE: GTW], the country's leading seller of consumer PCs by ...
Published:
2000-05-12
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Abstract:
Even as TEC analyzed Epicor's sale of its Impresa for MRO division, Epicor announced the sale of its Platinum for Windows
(PFW) product line. Plagued by depleted revenues and continued hefty losses amid a difficult market situation, Epicor is trying
to pull some other beleaguered competitors' trick - the (...)
Excerpt related to
it services company:
Even as TEC analyzed Epicor's sale of its Impresa for MRO division, Epicor announced the sale of its Platinum for Windows
(PFW) product line. Plag...
Published:
2001-06-05