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Abstract:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact. (...)
Excerpt related to
it service:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service
is remaining flat, and sometimes r...
Published:
2000-07-21
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
it service:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
it service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Excerpt related to
it service:
Significant differences exist between the new parts production supply chain and the service and replacement
parts supply chain. Companies using c...
Published:
2005-08-01
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Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
it service:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
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Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
it service:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
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Abstract:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcelerate, but they also helped CommerceScout define the business model and market opportunity. (...)
Excerpt related to
it service:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcel...
Published:
2000-06-07
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Abstract:
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle
is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation
from services and maintenance through procurement techn (...)
Excerpt related to
it service:
Moving to a performance-based service business model will have huge implications for the whole value chain.
Its principle is to manage for outcom...
Published:
2004-06-22
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
it service:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
it service:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
it service:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
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Abstract:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and
material converter businesses. (...)
Excerpt related to
it service:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional invento...
Published:
2005-11-30
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
it service:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer
service? Outstanding customer serv...
Published:
2010-11-26
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Abstract:
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies. (...)
Excerpt related to
it service:
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies.
Published:
2000-10-27
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
it service:
Improved service management boosts revenue from both service offerings and new product sales,
while improved customer service and enhanced offerin...
Published:
2005-08-02
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Abstract:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists.
DBSP strategists take over where the traditional consult (...)
Excerpt related to
it service:
Strategy in digital business has become an increasingly significant component of Digital Business Service
Provider (DBSP) offerings. Pure plays ha...
Published:
2000-10-03
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Abstract:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be
reborn. (...)
Excerpt related to
it service:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information
technology flexibility, and fast...
Published:
2006-03-14
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Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
it service:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
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Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
it service:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates
a company from its competitors. Of major ...
Published:
2007-01-12
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
it service:
This article describes the unique challenges of the service supply chain, provides a framework for understanding
the service management decision h...
Published:
2004-06-22