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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
it service support:
To establish optimal service and support conditions, the case company, Naviair, chose to
adapt and implement information technology infrastructure... ...
Published:
2011-01-28
-
Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
it service support:
To establish optimal service and support conditions, the case company, Naviair, chose to
adapt and implement information technology infrastructure... ...
Published:
2011-01-28
-
Abstract:
TRADEX product will simplify the adoption of Internet procurement solutions for American Express corporate customers and
their supplier. (...)
Excerpt related to
it service support:
TRADEX product will simplify the adoption of Internet procurement solutions for American Express corporate customers and their
supplier.
Published:
1999-12-08
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Abstract:
“When in trouble, when in doubt: Run in circles! Scream and shout”. And reorganize. (...)
Excerpt related to
it service support:
“When in trouble, when in doubt: Run in circles! Scream and shout”. And reorganize.
Published:
2000-06-05
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
it service support:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Compaq started shipping its eight-CPU Intel servers, the ProLiant 8000 and 8500, in late August. These are the first true
eight-way Intel servers to ship. (...)
Excerpt related to
it service support:
... Service/Support: ProLiant servers benefit from Compaq's service/support
capabilities (from the Digital acquisition). Although customer ...
Published:
1999-09-01
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Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
it service support:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
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Abstract:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering
their CyberCarrier Reference Architecture as a blu (...)
Excerpt related to
it service support:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizat...
Published:
2000-06-27
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Abstract:
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola
Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise
Suite (ES). Macola ES’s integrated business process mana (...)
Excerpt related to
it service support:
Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth.
Source: Exact. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
it service support:
... sales model.) This also appears to be a shot at Compaq, whose 1998 purchase of Digital Equipment Corporation,
(ostensibly for its service/support division) has ...
Published:
1999-09-03
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Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
it service support:
Great Plains has expanded eSupport, its web-based technical support service. The new service
promises to provide customers and partners with highe...
Published:
2000-12-05
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
it service support:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
it service support:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27
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Abstract:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors
can give users a negotiating edge, whether in or entering a (...)
Excerpt related to
it service support:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merge...
Published:
2005-06-02
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
it service support:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
it service support:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
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Abstract:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be
reborn. (...)
Excerpt related to
it service support:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and fast...
Published:
2006-03-14
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Abstract:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated,
best-of-breed point solution? (...)
Excerpt related to
it service support:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but th...
Published:
2007-12-12
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Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
it service support:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
it service support:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17