-
Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
it service strategy:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
-
Abstract:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists.
DBSP strategists take over where the traditional consult (...)
Excerpt related to
it service strategy:
Strategy in digital business has become an increasingly significant component of Digital Business Service
Provider (DBSP) offerings. Pure plays ha...
Published:
2000-10-03
-
Abstract:
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting
and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success?
Actually, establishing a service-level goal strategy c (...)
Excerpt related to
it service strategy:
Service Level Goal Strategy: Path to Profit. Source ... competition. Download
<strong>Service Level Goal Strategy: Path to Profit </strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
it service strategy:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance
its Field Service and Logistics practice....
Published:
2000-11-21
-
Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
it service strategy:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
Published:
2003-07-03
-
Abstract:
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution
requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business
processes rely on business systems. Therefore, a dir (...)
Excerpt related to
it service strategy:
... If the strategy is to offer the best customer service, those business
processes that impact customer service must be effective. ...
Published:
2004-07-31
-
Abstract:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists.
However, Razorfish is developing niche expertise in thes (...)
Excerpt related to
it service strategy:
Strategy in digital business has become an increasingly significant component of Digital Business Service
Provider (DBSP) offerings. Pure plays ha...
Published:
2000-10-04
-
Excerpt related to
it service strategy:
... is a people-, process- and technology-focused management strategy that aims ...
practices and operational marketing automation, SFA and service automation processes ...
Published:
2008-04-11
-
Abstract:
Epicor is working with Microsoft so that portal adopters can benefit from SharePoint's models and access to other enterprise
data. (...)
Excerpt related to
it service strategy:
Epicor is working with Microsoft so that portal adopters can benefit from SharePoint's models and access to other enterprise
data.
Published:
2005-10-05
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
it service strategy:
... While General Electric may not have called their strategy "Service
Lifecycle Management", they have certainly proven the value of serving the product ...
Published:
2003-06-11
-
Abstract:
During the last few years, Made2Manage has evolved from a vendor of traditional MRP/ERP software to a provider of ‘one-stop-shop’
enterprise business applications. (...)
Excerpt related to
it service strategy:
During the last few years, Made2Manage has evolved from a vendor of traditional MRP/ERP software to a provider of ‘one-stop-shop’
enterprise busin...
Published:
2003-01-21
-
Abstract:
A security vulnerability assessment service is a risk management process. Interliant's security vulnerability assessment
service enables its clients to understand what risks their online transaction systems and network infrastructure face. Relevant
Technologies has taken an in-depth look at Interliant's (...)
Excerpt related to
it service strategy:
A security vulnerability assessment service is a risk management process. Interliant's security vulnerability assessment
service enables its clien...
Published:
2002-01-14
-
Abstract:
Novell’s GroupWise product is the second collaborative messaging system that has teamed with AT&T for the wireless PocketNet
service. Lotus Notes currently has over 50,000,000 client seats, and Novell GroupWise has over 20,000,000 client seats, giving
AT&T PocketNet service a potential target market of (...)
Excerpt related to
it service strategy:
... Services strategy, will now deliver a wide array of Net services software, including
messaging, calendaring and workflow, through AT&T PocketNet service - ...
Published:
2000-04-13
-
Abstract:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors
can give users a negotiating edge, whether in or entering a (...)
Excerpt related to
it service strategy:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merge...
Published:
2005-06-02
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
it service strategy:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
-
Abstract:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcelerate, but they also helped CommerceScout define the business model and market opportunity. (...)
Excerpt related to
it service strategy:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcel...
Published:
2000-06-07
-
Abstract:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Excerpt related to
it service strategy:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain.
Companies using c...
Published:
2005-08-01
-
Abstract:
Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed and added acquisitions
to broaden Adonix X3 suite's functional scope, licenses and services; and continues nurture internal development with its
own resources. (...)
Excerpt related to
it service strategy:
Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed
and added acquisitions to broaden Adonix X3 ...
Published:
2005-09-20
-
Abstract:
Post-implementation agility should be the goal of most companies in their enterprise resource planning (ERP) selection. However,
it is not so easy to dispel a widespread preference for the "usual suspect" ERP choices that currently stop short at post-implementation
agility. (...)
Excerpt related to
it service strategy:
Post-implementation agility should be the goal of most companies in their enterprise resource planning (ERP) selection. However,
it is not so easy...
Published:
2006-10-18
-
Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
it service strategy:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09