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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
it service management:
Improved service management boosts revenue from both service offerings
and new product sales, while improved customer service and enhanced offerin...
Published:
2005-08-02
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
it service management:
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket. Jim ...
What is Service Lifecycle Management? Service ...
Published:
2003-06-11
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Abstract:
Monitoring the end-to-end performance of applications and services at all infrastructure tiers is the "holy grail" of IT
organizations. But most companies use silo-based monitoring tools incapable of monitoring events and activities occurring
elsewhere in the infrastructure. A "collaborative" approach fo (...)
Excerpt related to
it service management:
Making the Transition from Silo to Service Management. ... Download <strong>Making
the Transition from Silo to Service Management</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how
rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you
need to be armed with a software package that lets you make (...)
Excerpt related to
it service management:
Business Process Overview: Service Management. ... Download <strong>Business
Process Overview: Service Management</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of
how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling
change. Find out how this simple and significant way t (...)
Excerpt related to
it service management:
IT Service Management Metrics that Matter. Source ... objectives. Download
<strong>IT Service Management Metrics that Matter</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
it service management:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management
(SLM) platform provider, and interviews its chief visi...
Published:
2011-04-08
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
it service management:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service
Level Management. Industry analysts, Enterprise Manag...
Published:
2010-03-11
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Excerpt related to
it service management:
... In its Service Lifecycle Management (SLM) pitch, Servigistics (formerly
Strategic Service Management [SSM]) points out a dozen or so major differences between ...
Published:
2010-04-01
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Excerpt related to
it service management:
... Servigistics, one of the leaders in the nascent SLM software category, refers to it as “strategic service
management”, which entails service parts planning ...
Published:
2008-03-05
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
it service management:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service
Desk. Source: Consona. Document Type: White ...
Published:
2010-03-11
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Abstract:
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it
as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map.
Read about how focusing on long-term, strategic objectives (...)
Excerpt related to
it service management:
Although information technology service management (ITSM) is not a new discipline, many
organizations have yet to adopt it as a part of their IT s... ...
Published:
2010-03-11
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
it service management:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand
out from the competition. But can you give customers any range of those services without undergoing a complete system transformation?
Yes: by using mediation to deliver advanced serv (...)
Excerpt related to
it service management:
An Introduction to Mediation-based Advanced Service Management. Source ...
Yes: by using mediation to deliver advanced service management. Find ...
Published:
2010-03-11
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Abstract:
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually
relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online
customers won’t even bother to complain. But now, o (...)
Excerpt related to
it service management:
Service Management: Understanding the Real End-user Experience. ... Download
<strong>Service Management: Understanding the Real End-user Experience</strong>.
...
Published:
2010-03-11
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Excerpt related to
it service management:
... As for the market penetration, by 2010 the percentage of technicians with wireless access to a formal
packaged field service management solution will increase ...
Published:
2010-03-19
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Abstract:
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while
improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while
avoiding the pitfalls of wholesale outsourcing or uncontrolle (...)
Excerpt related to
it service management:
Attenda's IT Service Management Platform: Attenda MO - An Overview. ...
Download <strong>Attenda's IT Service Management Platform: Attenda MO - An Overview</strong>.
...
Published:
2011-04-08
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Abstract:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Management There are potential benefits of operating business process management (BPM) side-by-side with
business service management (BSM). BPM and BSM are emergin (...)
Excerpt related to
it service management:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports
on The Impact of IT Service on Business Process Mana...
Published:
2010-03-11
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Excerpt related to
it service management:
... The company lives and breathes in the post-sale service market, with the broad suite
named Strategic Service Management (SSM). Servigistics ...
Published:
2008-12-23
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Excerpt related to
it service management:
... To my surprise, an executive and acquaintance from Servigistics, a provider of strategic service
management (SSM) software, greeted me too during the usual ...
Published:
2009-07-28
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Excerpt related to
it service management:
... cost burden to asset maintenance as a business has created new software support requirements and modern
EAM and field service management (FSM) software suites. ...
Published:
2010-03-16