-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
it service management tool:
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket. Jim ...
What is Service Lifecycle Management? Service ...
Published:
2003-06-11
-
Abstract:
The merger of traditional brick-and-mortar manufacturer Illinois Tool Works with Internet-based Click Commerce is puzzling,
but has some method to the madness. Only time will tell how easily and tightly their tools will "click" with each other. (...)
Excerpt related to
it service management tool:
The merger of traditional brick-and-mortar manufacturer Illinois Tool Works with Internet-based Click Commerce is puzzling,
but has some method to...
Published:
2006-11-13
-
Excerpt related to
it service management tool:
... lip service to customer satisfaction and customer relationship management
(CRM ... service managers are now using specific service parts planning
tool sets to ...
Published:
2010-04-01
-
Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
it service management tool:
... Service Invoicing: Invoicing application for service management
series. ... billing as well as actual service calls. ... NetLink is a comprehensive
tool for developing ...
Published:
2005-01-07
-
Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
it service management tool:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
-
Abstract:
Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector.
It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then
remodel the entire house. (...)
Excerpt related to
it service management tool:
... While customer service representatives were doing their best to get the ...
we have developed this new framework, a continuous data quality management tool to work
...
Published:
2002-10-18
-
Abstract:
Many SMB companies need more functionality than an entry-level system offers, but cannot afford to pay $15,000 (USD) or more
for a higher-end product, nor do they really need the complexity found in these products. Red Wing Software’s TurningPoint
is a good mid-market product that plays well in this ma (...)
Excerpt related to
it service management tool:
... Service Management: Dynamite Service System (http://c
... to customer equipment, service contracts, technician ... Installation
Tool: Applianz (http://www.applianz.com ...
Published:
2005-01-21
-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
it service management tool:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector.
It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then
remodel the entire house. (...)
Excerpt related to
it service management tool:
... While customer service representatives were doing their best to get the ...
we have developed this new framework, a continuous data quality management tool to work
...
Published:
2002-10-18
-
Abstract:
Remedy addresses both catalog competence and channel capabilities with a pair of procurement partnerships. (...)
Excerpt related to
it service management tool:
Remedy addresses both catalog competence and channel capabilities with a pair of procurement partnerships.
Published:
2000-05-23
-
Abstract:
Many SMB companies need more functionality than an entry-level system offers, but cannot afford to pay $15,000 (USD) or more
for a higher-end product, nor do they really need the complexity found in these products. Red Wing Software’s TurningPoint
is a good mid-market product that plays well in this ma (...)
Excerpt related to
it service management tool:
... Service Management: Dynamite Service System (http://c
... to customer equipment, service contracts, technician ... Installation
Tool: Applianz (http://www.applianz.com ...
Published:
2005-01-21
-
Abstract:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance
incentive funding formulas (SPIFFs). (...)
Excerpt related to
it service management tool:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the ...
Published:
2007-05-11
-
Excerpt related to
it service management tool:
... a software as a service hosted solution ... collaboration, change management,
requirements management, knowledge sharing ... as the only project planning tool.I
am ...
Published:
2008-02-20
-
Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
it service management tool:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
-
Abstract:
A deal with the American Petroleum Exchange will allow members to have “up-to-the-minute” inventory data on their petroleum
storage tanks. (...)
Excerpt related to
it service management tool:
A deal with the American Petroleum Exchange will allow members to have “up-to-the-minute” inventory data on their petroleum
storage tanks.
Published:
2000-10-10
-
Excerpt related to
it service management tool:
... so that the customer service and development teams (and others such as quality assurance
[QA], executives/management, etc.) use a common tool to create better ...
Published:
2009-07-31
-
Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
it service management tool:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
-
Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
it service management tool:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Excerpt related to
it service management tool:
... cloud (it’s simply called SaaS – ‘SYSPRO as a Service’). ... software
improvements— a new enterprise performance management (EPM) tool that includes ...
Published:
2010-07-08
-
Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
it service management tool:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15